Audi Hoffman Estates - Service Center

These folks replaced the brakes on my car and didn’t assemble them properly. My brakes failed WHILE I was driving. A part fell off and my brake line was severed. I could have been killed. They were marg assemble them properly. My brakes failed WHILE I was driving. A part fell off and my brake line was severed. I could have been killed. They were marginally remorseful and only credited the labor from the brake job. More

I had a nail in my new Q7. Showed up and they took the car right away, and replaced the tire. I was done in less than 2 hours. Tire Warranty honored! car right away, and replaced the tire. I was done in less than 2 hours. Tire Warranty honored! More

Fast friendly service. Didn’t have to wait long. Only suggestion is less aggressive wash system. Loaner was offered for a specified date but I didn’t need one suggestion is less aggressive wash system. Loaner was offered for a specified date but I didn’t need one More

Several concerns with my vehicle were all resolved in a timely manner and everyone is beyond wonderful to deal with! Highly recommend to anyone I know or see with an Audi to contact AHE. timely manner and everyone is beyond wonderful to deal with! Highly recommend to anyone I know or see with an Audi to contact AHE. More

All good and great customer service. Had call same day and received same day appointment The level of service I received from Audi Hoffman estates was perfect and received same day appointment The level of service I received from Audi Hoffman estates was perfect More

Repair was done timely and was able to get a loaner. Did multipoint inspection and washed car which I didn’t expect. paperwork was easy. multipoint inspection and washed car which I didn’t expect. paperwork was easy. More

Fabulous job of getting my vehicle serviced in a timely fashion. The service far exceeded my expectations. It’s always a pleasure working with Ted and the rest of your service staff. fashion. The service far exceeded my expectations. It’s always a pleasure working with Ted and the rest of your service staff. More

My service appointment went very smoothly. I live an hour away so having a courtesy car was important for this 2-day service. Service department is very clean and everyone was wearing a mask! away so having a courtesy car was important for this 2-day service. Service department is very clean and everyone was wearing a mask! More

Great facility professional service prompt delivery.Staff is friendly and knowledgeable. The follow up is very professional and timely and you will know details of service you received. is friendly and knowledgeable. The follow up is very professional and timely and you will know details of service you received. More

Had a recent repair issue. Work was completed a month ago. Earlier this week we found that there was a issue with the work performed. Everyone will make mistakes and it's how you handle it that matters ago. Earlier this week we found that there was a issue with the work performed. Everyone will make mistakes and it's how you handle it that matters. The team quickly got my car towed and resolved the issue the same day. This is what exemplifies quality service. More