Audi Hoffman Estates - Service Center

Everything went very smoothly from drop off to pickup and payment. I really liked the video that the service department sent via text. Thorough explanations. payment. I really liked the video that the service department sent via text. Thorough explanations. More

This is the best Audi service that I have experienced-so much better than the one in West Palm Beach. I know when I need service that the problem gets fixed. Ted is terrific. much better than the one in West Palm Beach. I know when I need service that the problem gets fixed. Ted is terrific. More

From the time I drove in to the service department until the time i picked my car back up they were all super helpful and professional. the time i picked my car back up they were all super helpful and professional. More

Always a pleasure taking my car in for service at H.E. Audi. The Service and Sales staff always treat you with respect and like family. It is always a great experience. Audi. The Service and Sales staff always treat you with respect and like family. It is always a great experience. More

Blown away by how friendly and professional Rick was. He went above and beyond with my car and the insurance adjuster as well. Will definitely comeback. went above and beyond with my car and the insurance adjuster as well. Will definitely comeback. More

My service experience was excellent as always. I received immediate attention, and was given an opportunity to decide what I needed to address after shown a list of items that are typically service candidate immediate attention, and was given an opportunity to decide what I needed to address after shown a list of items that are typically service candidates at the present mileage. Rick had my loaner available. The only issue I had was that I was charged for ADBlue and I did not notice that until I looked at my bill when I got home. I called Rick and pointed that out to him on Monday. He agreed to refund us for that amount. That adjustment to our credit card has not been made yet. More

It was perfectly efficient. All of their COVID protections seemed to be in order. Everyone was quite friendly and accommodating. Will always bring back for service. protections seemed to be in order. Everyone was quite friendly and accommodating. Will always bring back for service. More

Pleasant people, great service, dealership following distancing and masking precautions which is appreciated during these Covid times. Car ready by the promised time. Would recommend. distancing and masking precautions which is appreciated during these Covid times. Car ready by the promised time. Would recommend. More

Service was very good. Mike got me set up quickly and out the door so that I could get to work. I like the videos that are texted to me, so that I can see the work that was comleted. the door so that I could get to work. I like the videos that are texted to me, so that I can see the work that was comleted. More

They expertly and effectively addressed a myriad of failure alerts by expertly diagnosing the root cause of the issue and efficiently remedying the problem. Another great service experience from Audi failure alerts by expertly diagnosing the root cause of the issue and efficiently remedying the problem. Another great service experience from Audi Hoffman Estates. More