Audi Hoffman Estates - Service Center

My experience was great! Ricky updated me while I was waiting and was very friendly and professional! He also talked to me about my cracked windshield and what my options were. Very helpful! waiting and was very friendly and professional! He also talked to me about my cracked windshield and what my options were. Very helpful! More

Not impressed this time I had a noon appointment for an oil change and an adjustment needed to the flat tire icon showing up on my dash (I just got new tires). I thought I'd I had a noon appointment for an oil change and an adjustment needed to the flat tire icon showing up on my dash (I just got new tires). I thought I'd be there for about an hour, maybe an hour and 15 minutes. I was there for 2 hours. In addition, there was no consistency among staff in wearing face masks. I was a bit surprised by that. Some wore them, some did not. I was especially bothered by the young man who brought my car around when it was done - no face mask. You were just in my car, dude! Wear a face mask!! I honestly didn't think that was acceptable. I would think Audi would have a mandatory face mask procedure in place. I get it if no customers are in the showroom. Totally understand wanting to take those off for a bit. But when having conversation with customers, getting in their cars, etc. - PLEASE wear a face mask! More

As Usual, Exemplary Service! After making one call to Rick Kelstrom to set up my annual service, within 1 minute my appointment was made and a loaner vehicle was confirmed. As so After making one call to Rick Kelstrom to set up my annual service, within 1 minute my appointment was made and a loaner vehicle was confirmed. As soon as I arrived at Audi Hoffman Estates Rick was at his Service station waiting for me to arrive. Within 5 minutes the service order was created and the loaner car was ready to go. When my car was ready that afternoon, I received a text message and a phone call telling me I can come in any time to pick it up. When I got there my car was waiting right outside the service area, and after paying, I was on my way home in under 5 minutes. Another great experience! More

Five star service everything was awesome as usual! Always pleased when I get my car serviced at your location. Great people to do business with. pleased when I get my car serviced at your location. Great people to do business with. More

Service on my Q5 and A4 As usual, my service visit at Audi Hoffman Estates went well - prompt, courteous service, and the work was completed on both vehicles as promised and As usual, my service visit at Audi Hoffman Estates went well - prompt, courteous service, and the work was completed on both vehicles as promised and on time. Timely communication from my service advisor Ted McConnell and Rich (the service tech assigned to work on my cars). Appreciated having a loaner, especially with both cars in at the same time. More

excellent service super fast delivery of my car. Took my car for service, worked with Ted McConnell, he is excellent, very pleasant to deal with and knowledgeable. Turn out that same day my daughte Took my car for service, worked with Ted McConnell, he is excellent, very pleasant to deal with and knowledgeable. Turn out that same day my daughter bought a new Q3 we deal with Jack and Eddie in finances they are exceptionally nice and fare. It was a great experience to purchase another care from your dealership. More

Positive Quick & Friendly experience. Just came in to get my oil changed and tires rotated... Mike did a great job of handling the required service call...very positive experience. Thanks Just came in to get my oil changed and tires rotated... Mike did a great job of handling the required service call...very positive experience. Thanks again, Mike!! More

I was taken promptly for my car emergency. My problem was diagnosed right away and repaired with my permission. I consider the service to be excellent and my service rep (Ted McConnell) was excellent as well diagnosed right away and repaired with my permission. I consider the service to be excellent and my service rep (Ted McConnell) was excellent as well. More

Great experience with the service department, work completed as promised and they stood behind the warranty work requested. I will recommend your dealership to my friends completed as promised and they stood behind the warranty work requested. I will recommend your dealership to my friends More

Great service on a hard to find short in a wire to the MMI. I would recommend Audi Hoffman Estates service to anyone with an Audi MMI. I would recommend Audi Hoffman Estates service to anyone with an Audi More