Audi Hoffman Estates - Service Center

The overall experience was very good and satisfying and very good service. Very Happy with Ted's service. The only one thing I would like to highlight is if you can advise an exact time or overestimate the very good service. Very Happy with Ted's service. The only one thing I would like to highlight is if you can advise an exact time or overestimate the time it will take for the service that will be helpful in planning my activities. More

We heard a noise in the engine, called for an appointment, got right in. We were do for a mileage check so they did that first, then found the noise and immediately fixed that. Love the service a appointment, got right in. We were do for a mileage check so they did that first, then found the noise and immediately fixed that. Love the service and the people there are great! More

Excellent service and communication from Audi, Hoffman Estates. I made a reservation to have a loaner car and it was ready and clean and waiting for me upon my arrival. Estates. I made a reservation to have a loaner car and it was ready and clean and waiting for me upon my arrival. More

The services was ok but the communication between me and the intake coordinator left something to be desired. I have already voiced my opinion with the service manager. When scheduling an oil change I was a the intake coordinator left something to be desired. I have already voiced my opinion with the service manager. When scheduling an oil change I was asked if I needed a loaner-I said yes and went off to meet my sister for lunch-2 hours later I called the dealership as I had not heard from them regarding my 1 1/2 hour service . He stated that I could pick up the car at 5pm or the next day! This was the first time I got a loaner and only then did he tell me my care would not be ready as it was given preference because I left the premises-after a rather heated discussion I returned to the dealership and expressed my dismay. He continued to talk while I was talking and when I reminded him that I was stating my case that he never told me ahead of time that leaving would take your car out of cue for the service. He began talking louder and at that point I reminded him that I was the customer. We have purchased two Audi’s and also our son purchased one as well. I was really taken off guard when I was treated so rudely. The service on the car was fine More

Always a good experience. Rick Kelstrom always takes good care if me. He is professional and always gives me great advice. I appreciate that he tells me to wait on certain things that will need repair. care if me. He is professional and always gives me great advice. I appreciate that he tells me to wait on certain things that will need repair. More

Service is ALWAYS great. I love Audi’s one of the reasons I keep buying from Schaumburg Audi is because of of the great service department. I keep buying from Schaumburg Audi is because of of the great service department. More

Great service, great staff, great experience. I will absolutely be bring my Audi back for service in the future. Thank you for making this an enjoyable experience. absolutely be bring my Audi back for service in the future. Thank you for making this an enjoyable experience. More

Waited over a week for parts to come in, before I could drop off my car. Was given the smallest sedan loaner while dropping off my full size SUV. Then took over a week and a half "for the right parts to drop off my car. Was given the smallest sedan loaner while dropping off my full size SUV. Then took over a week and a half "for the right parts to come in" and get worked on.. Terrible!! More

The Best! I have been a customer for many years. They are always there for me with great service, great information on what’s going on with my cars, great recom I have been a customer for many years. They are always there for me with great service, great information on what’s going on with my cars, great recommendations on repairs. Fantastic service people! More

I have always received consist service, which is provided by Audi Hoffman Estates. The service coordinator, Ted McConnell, is exceptional. Ted is quite dependable, fair, reliable, and responsive. by Audi Hoffman Estates. The service coordinator, Ted McConnell, is exceptional. Ted is quite dependable, fair, reliable, and responsive. More