Audi Hoffman Estates - Service Center

The service was friendly and efficient. Did not wait long. I bought the car at this dealer and it’s convenient for service. Was told my next service would be in December or earlier if I have any proble long. I bought the car at this dealer and it’s convenient for service. Was told my next service would be in December or earlier if I have any problems. More

Annual maintenance I trust these guys. I have tried other dealerships and they always tried to up sell me on something I actually did not need. One dealership told me I trust these guys. I have tried other dealerships and they always tried to up sell me on something I actually did not need. One dealership told me I needed a new battery and new brakes. Took it to these guys and they told me I needed a little water in my battery and that there is a sensor that will let me know when the brakes need service. That was two years ago. Still using the brakes I had. So I will continue to use them as trust these days is hard to get and pretty easy to lose. More

The worse dealership ever.The people in Service department are very rude and arrogant.The management makes it even worse.I would never recommend this place. department are very rude and arrogant.The management makes it even worse.I would never recommend this place. More

Well done service for my car. Ted was very nice and honest. Explained well what should be done in upcoming appointment, what should I pay attention to. Service was done on time. Thank you honest. Explained well what should be done in upcoming appointment, what should I pay attention to. Service was done on time. Thank you More

I like the video when the technician shows what going on with the car . And your free coffee and muffin which I should try thanks with the car . And your free coffee and muffin which I should try thanks More

1st time owning an Audi. The service experience was awesome,Rick took time to explain a couple of questions I had and even discovered I had Audi care. I don’t think another dealer would be so honest. awesome,Rick took time to explain a couple of questions I had and even discovered I had Audi care. I don’t think another dealer would be so honest. I wish I would have been able to purchase my car there. Great job! More

Rick was very kind. Courteous and promptOnly issue was Rick was very kind. Courteous and prompt Only issue was needed a little body work and I wanted car detailed. Those services were not available! Rick was very kind. Courteous and prompt Only issue was needed a little body work and I wanted car detailed. Those services were not available! More

It started with making th he the appointment where I was able to pick a date and time that worked for me. I was greeted as soon as I arrived. He explained everything to me. They did not try and push anythin able to pick a date and time that worked for me. I was greeted as soon as I arrived. He explained everything to me. They did not try and push anything on me. I felt that they really cared about customer service. More

Friendly service received text update and video from technician. Car was done in a timely manner and cleaned when picked up. Would come back for service. technician. Car was done in a timely manner and cleaned when picked up. Would come back for service. More

Tim was very helpful & made sure my car was ready before having me pick it up. He also went out of his way (twice!) to look for the sunglasses I thought I left in the rental car When I dropped it off. The having me pick it up. He also went out of his way (twice!) to look for the sunglasses I thought I left in the rental car When I dropped it off. They were in my house 🤷‍♀️ Thank you again!! More