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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,837 Reviews

3,837 Reviews of Audi Hoffman Estates - Service Center

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May 16, 2020

Update electric charger for eTron They got me right on their schedule the next day, kept car overnight and called at 9:00am the next day to say it was done. Drop off and pickup was a More

by lgraul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted McConnell, Rick Kelstrom
May 13, 2020

They are always kind and courteous. I like the text communication. It keeps me informed and up to date on what needs to be done More

by KRAY
Recommend Dealer
Yes
Employees Worked With
Ted McConnell, Rick Kelstrom
May 13, 2020

Great Experience!! Rick was really great to work with on both occasions that I had to take my Audi in for service. Both he and Eddie (in finance) have both been very pr More

by Iatrina
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eddie Cuevas, Rick Kelstrom
May 13, 2020

Professional Service From the moment I stepped out of my Audi for scheduled maintenance service, I was treated very well. Rick informed me what maintenance was scheduled More

by Ralph Stengel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
May 12, 2020

Great experience Everything went very smooth and overall communication was fantastic. A great Service Center. Not much more to say because everything was great. Thanks More

by CL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Rick Kelstrom
May 11, 2020

I had an excellent experience at this dealership from selecting my car to picking it up through servicing the vehicle . The entire Audi team was extremely attentive throughout the entire process More

by MTLEOPARDO
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom, Sabina Numanovic
May 11, 2020

This was my first experience and it was amazing. Purchased my new car privately, yet they took care of me as I bought it from them. Awesome customer service! More

by Rich K
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
May 10, 2020

Do not let your customers leave with the impression that we were merely intruders of your domain. These are our cars that cost us a lot and my car means everything to me. I cover a lot of territory yet retu More

by RYNDAL
Recommend Dealer
No
Employees Worked With
Ted McConnell, Rick Kelstrom
May 07, 2020

Fantastic service department, Rick Kelstrom is very helpful! Provides great updates and always makes sure everything is taken care of. Mike Macedon is also great in the sales department. More

by BSAVAGE
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Kelstrom
May 04, 2020

Once again we had our car serviced at Audi In Hoffman Estates. We applaud the Efficient courteous timely service. The loaner was much appreciated. Our Car was returned sparkling clean More

by Halsteads
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
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