Audi Hoffman Estates - Service Center

Update electric charger for eTron They got me right on their schedule the next day, kept car overnight and called at 9:00am the next day to say it was done. Drop off and pickup was a They got me right on their schedule the next day, kept car overnight and called at 9:00am the next day to say it was done. Drop off and pickup was a breeze. More

They are always kind and courteous. I like the text communication. It keeps me informed and up to date on what needs to be done communication. It keeps me informed and up to date on what needs to be done More

Great Experience!! Rick was really great to work with on both occasions that I had to take my Audi in for service. Both he and Eddie (in finance) have both been very pr Rick was really great to work with on both occasions that I had to take my Audi in for service. Both he and Eddie (in finance) have both been very professional, courteous and knowledgeable while at the same time being very patient and helpful when answering all my questions regarding service and extended warranty protection plans. I would highly recommend Audi Hoffman Estates for all your service needs. More

Professional Service From the moment I stepped out of my Audi for scheduled maintenance service, I was treated very well. Rick informed me what maintenance was scheduled From the moment I stepped out of my Audi for scheduled maintenance service, I was treated very well. Rick informed me what maintenance was scheduled to be done and it was completed in a short amount of time without any issues. More

Great experience Everything went very smooth and overall communication was fantastic. A great Service Center. Not much more to say because everything was great. Thanks Everything went very smooth and overall communication was fantastic. A great Service Center. Not much more to say because everything was great. Thanks to Rick and Anthony. More

I had an excellent experience at this dealership from selecting my car to picking it up through servicing the vehicle . The entire Audi team was extremely attentive throughout the entire process selecting my car to picking it up through servicing the vehicle . The entire Audi team was extremely attentive throughout the entire process More

This was my first experience and it was amazing. Purchased my new car privately, yet they took care of me as I bought it from them. Awesome customer service! Purchased my new car privately, yet they took care of me as I bought it from them. Awesome customer service! More

Do not let your customers leave with the impression that we were merely intruders of your domain. These are our cars that cost us a lot and my car means everything to me. I cover a lot of territory yet retu we were merely intruders of your domain. These are our cars that cost us a lot and my car means everything to me. I cover a lot of territory yet return to you to check my car.. Inerd to have COMPLETE confidence in the car’s performance,.I do not when I drive off.After a week or I assume all is well and drive on . You can remedy this by being more personal in your approach and dealings with owners of these ecpensive machines..Involve us as much as you can. Let there be glass walls around the service shop.Yes! I am advocating transparency at every level.Am in Toronto at the moment and see two new Audi dealer buildings in construction stages . Am sure the service shop is walled off.. I would appreciate openness and frank discussions. Your prices are steep, but, to me that would be fine once I am satisfied . It does not take much Most of us know you are costly and we have to count our pennies. But, a more enlightened approach from Audi will keep the wheels turning. In January , in San Diego, I have experienced the kind of service Audi must aspire to Why should I settle for “probably good enough” when it can be “definitely well done.” ? More

Fantastic service department, Rick Kelstrom is very helpful! Provides great updates and always makes sure everything is taken care of. Mike Macedon is also great in the sales department. helpful! Provides great updates and always makes sure everything is taken care of. Mike Macedon is also great in the sales department. More

Once again we had our car serviced at Audi In Hoffman Estates. We applaud the Efficient courteous timely service. The loaner was much appreciated. Our Car was returned sparkling clean Estates. We applaud the Efficient courteous timely service. The loaner was much appreciated. Our Car was returned sparkling clean More