Audi Hoffman Estates - Service Center

Excellent and efficient service I brought my Q5 for its first maintenance service. I was able to schedule it with a day's notice for a time that worked best for me. All work was perf I brought my Q5 for its first maintenance service. I was able to schedule it with a day's notice for a time that worked best for me. All work was performed while I waited. The staff pointed me to a quiet, private place to get on a quick conference call. The complementary wi-fi allowed me to stay productive during the 1.5 hrs. Great experience. More

Always a pleasure to work with experienced personnel. Enjoyed getting a courtesy car. My car was washed and vacuumed. Service was completed in timely manner. Enjoyed getting a courtesy car. My car was washed and vacuumed. Service was completed in timely manner. More

My service went well. Ted was very helpful throughout the entire process. The car was ready when promised, I was given a very good loaner and was treated great by everyone I encountered. My lease ends the entire process. The car was ready when promised, I was given a very good loaner and was treated great by everyone I encountered. My lease ends in October and based on my experience with the service department I would like to remain an Audi customer. More

First Service Visit ... 10,000 miles Even though I live in NW Indiana and have dealerships closer to my home, I took my new vehicle (purchased at Audi Hoffman Estates) for its fist servic Even though I live in NW Indiana and have dealerships closer to my home, I took my new vehicle (purchased at Audi Hoffman Estates) for its fist service and was not disappointed. The experience was worth the drive. Thank you to Rick Kelstrom and the service team for taking great care of me! More

This dealership treats customers like they matter. I appreciate the attention given to details in the care of my Audi and the tech’s explanation of service needs in the video. Rick Kelstrom in the servi appreciate the attention given to details in the care of my Audi and the tech’s explanation of service needs in the video. Rick Kelstrom in the service department thoroughly explained the service my car required and kept me up to date on progress. More

Always polite and professional. Kept me informed and completed ahead of schedule. What more could I ask for. wait, and a hot cup of Coffee completed ahead of schedule. What more could I ask for. wait, and a hot cup of Coffee More

Ted in the service department went above and beyond my expectations.. My last visit was honestly the best experience I have ever received from any service department. expectations.. My last visit was honestly the best experience I have ever received from any service department. More

The work done was good. We had a small issue and had to come back the next week. Biggest issue was the last two times they were way off on their time estimate while I waited. 20 minute waits turned into come back the next week. Biggest issue was the last two times they were way off on their time estimate while I waited. 20 minute waits turned into 2.5 hours. The prior service was supposed to be 90 minutes and it took 4.5 hours. There was nothing unexpected on either of these services either. More

This services appointment ,like every service appointment in the past ,was outstanding.It was easy to get an appointment and upon arrival was quickly greeted by an advisor who explained what was going to be in the past ,was outstanding.It was easy to get an appointment and upon arrival was quickly greeted by an advisor who explained what was going to be done on this visit with an approximate wait time. More

Professional, friendly and informative service every time! Ted provided timely updates on my vehicle and next steps needed. Loaner car was ready to ensure I didn’t miss a beat when my car was being se time! Ted provided timely updates on my vehicle and next steps needed. Loaner car was ready to ensure I didn’t miss a beat when my car was being serviced. More