Audi Hoffman Estates - Service Center

11 days for motor mounts? I booked an apt online. Received a text that communication would be via text. Never happened. Did not even receive a quote for repairs like I requeste I booked an apt online. Received a text that communication would be via text. Never happened. Did not even receive a quote for repairs like I requested. I had to initiate the contact to find out when my car would be done. Was told their busy! What’s the point of having an apt of it takes more than a week for a simple repair? And I was quoted $975 for a window repair. Laughable. Literally every other place I called was $250. More

The experience was excellent. My service advisor Ted was excellent. First off he was very friendly. He was also professional, and informative. I always knew where I stood, both pri My service advisor Ted was excellent. First off he was very friendly. He was also professional, and informative. I always knew where I stood, both price wise and time wise. Just a very overall solid experience More

Routine Service Have been very happy with the service I receive from Audi Hoffman Estates. From the loaner car, the transparency of pricing, calling for authorizatio Have been very happy with the service I receive from Audi Hoffman Estates. From the loaner car, the transparency of pricing, calling for authorization of additional requested work, and the final report and video of my car - everything was focused on the customer. More

Check engine light Very helpful / diligent in finding and correcting the issues with my car. Very understanding and professional! Had a ongoing persistent problem that r Very helpful / diligent in finding and correcting the issues with my car. Very understanding and professional! Had a ongoing persistent problem that required a lot of research to find and correct. More

A4 Great Service I brought me sons A4 in for service and it was a great experience. I would highly recommend this dealership for service for any of your service needs I brought me sons A4 in for service and it was a great experience. I would highly recommend this dealership for service for any of your service needs. More

Awesome! Everything was great! And the service team was great! Would highly recommend the service department to anyone that has an Audi in need of service! Everything was great! And the service team was great! Would highly recommend the service department to anyone that has an Audi in need of service! More

Audi Maintenance Michael T. Service rep was great in assisting me and the process was seamless. I was sent a video inspection of my car with an overview. Great overall Michael T. Service rep was great in assisting me and the process was seamless. I was sent a video inspection of my car with an overview. Great overall More

Very good communication and expectation setting Clear concise communication Car was returned very clean Reasonable charge Recall items addressed Personal and friendly service Cashier was very Clear concise communication Car was returned very clean Reasonable charge Recall items addressed Personal and friendly service Cashier was very helpful Service depth was exceptionally clean More

Fast, Friendly Service Ted always greets me by name and keeps me updated on progress. The prepaid service package is convenient and cost-effective. I’d definitely recommend Ted always greets me by name and keeps me updated on progress. The prepaid service package is convenient and cost-effective. I’d definitely recommend their service center. More

Tire check My tire pressure indicator light went on and they checked all the tires for me to make sure they were ok and inflated to correct pressure. Very frien My tire pressure indicator light went on and they checked all the tires for me to make sure they were ok and inflated to correct pressure. Very friendly and quick service plus car wash. I don’t know the person that helped me, it was one of the attendants that comes up when you drive in. But Mike Torelli and Ted McConnell have always been very helpful at my service visits. More