Audi Hoffman Estates - Service Center

Rick was great in meeting my needs. The service department communicated with accuracy and expedited service needs in a timely fashion. Service experience was great. department communicated with accuracy and expedited service needs in a timely fashion. Service experience was great. More

I purchased my car from here less than a year ago. It is a 2013 A4 and at the time it had about 85,000 miles. About 10,000 miles and at least 3 oil changes between then and now I have been told that it may a 2013 A4 and at the time it had about 85,000 miles. About 10,000 miles and at least 3 oil changes between then and now I have been told that it may have a fatal timing issue. When I asked why this happened after only owning the car for less than a year, all I got was an "I don't know." After paying $200 for the INITIAL diagnosis, they requested 3 more hours of labor at $175/hr. Then I was told that there was NO military discounts, and that there were NO loaner vehicles available "for the next 2 weeks." Being a lube tech and McGrath Auto Group, I know that this cannot be true at all. I ended up taking the vehicle to another trusted race/automotive shop to have the vehicle FULLY diagnosed at $85/hr, and so far they have found that what I was told was entirely untrue. I will never ever be doing business at Audi of Hoffman Estates ever again in my life. More

Excellent service. Rick Kelstrom explained everything very well. Repair was made and finished same day as promised. They even took me to and from work. very well. Repair was made and finished same day as promised. They even took me to and from work. More

Great Service From Rick Kelstrom, he is always so kind and goes out of his way to check in on a personal basis. He is very professional and works within the circumstances to keep me informed and find the and goes out of his way to check in on a personal basis. He is very professional and works within the circumstances to keep me informed and find the most cost effective way of getting service completed. i trust his advice and he's by far the best service guy i have worked with! More

Very friendly and honest staff. Incredibly easy and convenient to make appointments. I’ve never had a negative experience here starting with the purchase. Highly recommend. convenient to make appointments. I’ve never had a negative experience here starting with the purchase. Highly recommend. More

Continued AWESOME service! It is amazing that owning an Audi can be even better but the service team at Hoffman Estates Audi is incredible. Mike and Rick are always available t It is amazing that owning an Audi can be even better but the service team at Hoffman Estates Audi is incredible. Mike and Rick are always available to help and go above and beyond to ensure my car is taken care of as well as making sure I am satisfied with the entire experience. More

Old school customer service. A+ for sure. Mike made us feel like family a true pleasure working with all of you. Thank you again. Appreciate you all. feel like family a true pleasure working with all of you. Thank you again. Appreciate you all. More

Just purchased an A8 the level of service is outstanding. Being a small family owned business says it all. Truly caring about the customers needs Being a small family owned business says it all. Truly caring about the customers needs More

The Audi dealership was very professional. The service representative helped me promptly. He also insured that my new license plate was installed correctly which is not necessarily part of the service tha representative helped me promptly. He also insured that my new license plate was installed correctly which is not necessarily part of the service that I was there for. More

Always a great experience Everyone hates to take their car to the dealer. But Rick, and Audi of Hoffman Estates, always makes it a good customer experience. I was kept updat Everyone hates to take their car to the dealer. But Rick, and Audi of Hoffman Estates, always makes it a good customer experience. I was kept updated on progress, the loaner process was easy and efficient, and everyone was very professional More