Audi Hoffman Estates - Service Center

Very Easy I just purchased a brand new Audi from Hoffman Estates Audi, and while that process was terrific, my first experience with the service department ther I just purchased a brand new Audi from Hoffman Estates Audi, and while that process was terrific, my first experience with the service department there was equally terrific. From dealing with the parts department to order the necessary part, to scheduling the actual service visit to the service appointment itself, the ENTIRE THING was very easy. They had me in and out in no time, and the wait in their customer waiting room was nice. This is not the closest Audi dealership to me, so in terms of location it is not ideal, AND YET I will be back. Audi Hoffman Estates has me as a customer for life. More

Great Service Once again, the team at Audi Hoffman Estates handled everything that needed attention quickly, professional and with great communication. Highly recom Once again, the team at Audi Hoffman Estates handled everything that needed attention quickly, professional and with great communication. Highly recommend for your service needs and I will continue to use them for my Audi’s. More

Great service I had a great experience from service with Ted to buying a car with Bob. Both are professionals that I would recommend highly to anyone. I had a great experience from service with Ted to buying a car with Bob. Both are professionals that I would recommend highly to anyone. More

Very good. Very positive overall experience. Service was timely and professional. Audi did not do things that did not need to be done and took care of one new Very positive overall experience. Service was timely and professional. Audi did not do things that did not need to be done and took care of one new problem with a solution. More

Very good service Rick is always nice. He cares the customer. My problem was solved immediately without the worry. Thank you, Rick! Happy holidays! Hopefully, no proble Rick is always nice. He cares the customer. My problem was solved immediately without the worry. Thank you, Rick! Happy holidays! Hopefully, no problem in 2020. More

Warranty issue My 18 year old son dropped the car off and no one greeted him or took his information. Ended up waiting 20 minutes before being helped. The check e My 18 year old son dropped the car off and no one greeted him or took his information. Ended up waiting 20 minutes before being helped. The check engine light was on- which is why I came for service. The repair was under warranty which should be a no cost item. Not sure when Audi began charging a deductible on warranty items - but that is ridiculous. I’m being unconvinced for bringing a car for service for something that shouldn’t be breaking and I have to pay! Does that make sense? On picking up the car was treated no better than my son at drop off. Agent was on a personal call and sort of waved me over to the cashier. More

Informative, efficient and respectful The video assessment from the tech is a informative perspective that allows me to feel more connected to the maintenance process. The techs details we The video assessment from the tech is a informative perspective that allows me to feel more connected to the maintenance process. The techs details were helpful to plan ahead for future maintenance. More

Excellent facility and customer service very happy with every one. Vehicle recall taken care of and car was cleaned very well. Thank you very much facility and customer service very happy with every one. Vehicle recall taken care of and car was cleaned very well. Thank you very much More

Recall Came in for recall and had a relatively short wait while my car was worked on. Employees were friendly. The service area was nice and clean. Came in for recall and had a relatively short wait while my car was worked on. Employees were friendly. The service area was nice and clean. More

Rick Kelstrom is awesome Thank you to Rick Kelstrom for always giving 5 star service to me. I’ve worked with Rick for just over 4 years on my servicing needs for my Q7 and he Thank you to Rick Kelstrom for always giving 5 star service to me. I’ve worked with Rick for just over 4 years on my servicing needs for my Q7 and he is always professional and quick to respond. Thank you. More