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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,817 Reviews

3,817 Reviews of Audi Hoffman Estates - Service Center

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November 20, 2019

Unscheduled Visit My rear light went out on my way home from O’Hare. It was late afternoon, and I stopped in unscheduled. The team squeezed me in even as they would no More

by Suzi Meschbach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
November 20, 2019

Recall I got the convenient appointment time I requested. My recall repairs were done promptly. All customer service reps were professional. I appreciated th More

by NANCY.TIRADO1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
November 19, 2019

10K Service on Audi A4 I just recently purchased a used Audi A4 from this dealership and within a month needed to get my annual service done on the car. Audi HE took great c More

by Anthony.Guida
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Brunson, Mike Colles
November 19, 2019

Customer service Great customer service and consideration for my time. Quality and honesty. Mike took the time to make sure my work was performed correctly and quickl More

by Cardasal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
November 19, 2019

Disappointing I’d love to give a 5* review but simply can’t. Check in was poor. My concern about my lumbar activating on its own was not properly input. (The diagno More

by KNis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ted McConnell, Mike Colles
November 19, 2019

Safety Check I just needed a quick safety check before a road trip....Rick got me in/out quickly and my A4 had a complimentary 32 point check. That's great service More

by MKST246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
November 18, 2019

Recent Service Rick is the best service advisor! He is a great communicator, and always takes good care of me when my car is in for service. More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
November 18, 2019

Recall on my Q5 The service department started working on my car at the scheduled time and was completed in less than an hour which also included washing my car. More

by TEDG204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
November 18, 2019

Amazing as always I came in and didn’t wait long at all to get written up for my oil change and recall appt. Rick is always so awesome and easy to work with. More

by Patrycja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
November 18, 2019

REPEAT RETURN OF ELECTRICAL PROBLEM This is the second time I returned for an electrical problem that made my dashboard lights indicate problems with low fuel, engine light, and very lo More

by DENNIS.S12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Colles
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