Audi Hoffman Estates - Service Center

I appreciate the Service Writer, but the process is flawed. I purchased a 2003 Audi TT by private seller. The day I bought it it began to overheat. I brought the car to Audi Hoffman Estates and was inform I purchased a 2003 Audi TT by private seller. The day I bought it it began to overheat. I brought the car to Audi Hoffman Estates and was informed it’s $190.00 to diagnose the issue. That was a bit steep. I was sent a text that I would receive a write up and video of a full review of my vehicle. That never happened. Nor was that issue corrected when I addressed it. I was informed that a water pump repair would cost me about $2,300.00. Again, that was a bit steep. When I protested, Ted MCConnell, the service writer, had great patience with me. He is a credit to Audi of Hoffman Estates. My car was repaired and delivered to me in the time promised, but the whole process seemed very cold. I am a person who appreciates great customer service. It wasn’t that experience from your dealership. More

Great service Audi Hoffman Estates kept the vehicle during a major repair until the vehicle was running perfectly. They them sent a porter to deliver my vehicle in Audi Hoffman Estates kept the vehicle during a major repair until the vehicle was running perfectly. They them sent a porter to deliver my vehicle in exchange for their courtesy car...great customer service More

The Bedt! I bought my car in 2016 and have been so impressed with the customer service I have received. Everyone is so helpful and friendly. Even my silliest qu I bought my car in 2016 and have been so impressed with the customer service I have received. Everyone is so helpful and friendly. Even my silliest questions are always answered. More

Easy. Quick. Professional. The sales process was simple and direct. This is the second car we purchased from Eddie. The service department is easy to work with and very professi The sales process was simple and direct. This is the second car we purchased from Eddie. The service department is easy to work with and very professional. More

Fast service Without an appointment,I stopped by to have a service tire light checked.they took care of the problem and washed my car all in about an hour .Over th Without an appointment,I stopped by to have a service tire light checked.they took care of the problem and washed my car all in about an hour .Over the lunch hour. More

Happy with the service The service agent was very polite and helpful and I really liked the detailed explanation on what needed to be done with my car. I was very pleased. The service agent was very polite and helpful and I really liked the detailed explanation on what needed to be done with my car. I was very pleased. More

Great people quick service Went in for a tire pressure light, left with that fixed, an accessory for the trunk and a car wash including the mats! Great Day at Audi! Went in for a tire pressure light, left with that fixed, an accessory for the trunk and a car wash including the mats! Great Day at Audi! More

Great Service Great service representatives with great technicians. I was informed of the progress of my vehicle repair constantly. Mike worked with my insurance c Great service representatives with great technicians. I was informed of the progress of my vehicle repair constantly. Mike worked with my insurance company to make sure all of the repairs were paid for. More

Tire issue Mike always provide prompt and professional service. He was always there to answer questions and make sure the work is done properly. Thank you for yo Mike always provide prompt and professional service. He was always there to answer questions and make sure the work is done properly. Thank you for your help More

Rick was an amazing help! Very friendly and kind! Rick was my technician for my S4. He was an amazing help! Commination is key and he did a wonderful job with this. Probably one of the nicest techs I Rick was my technician for my S4. He was an amazing help! Commination is key and he did a wonderful job with this. Probably one of the nicest techs I have felt with in a long time. I will be going back to Rick and only Rick! Not saying no one else is good. Rick and I had alot of back and forth due to my extended warranty. But he fought for my car to get coverage. 10/10 More