Audi Hoffman Estates - Service Center

Audi Q5 in for recall service. Great recall service. Kept me informed all day on the progress via the text program which included video as the day progressed. They only give 5 star Great recall service. Kept me informed all day on the progress via the text program which included video as the day progressed. They only give 5 stars but he deserves 10 stars. More

Incredible aetvice From the ease of setting up the service appointment to the quick turnaround time to the friendliness and courtesy to my timeframe needed It was spec From the ease of setting up the service appointment to the quick turnaround time to the friendliness and courtesy to my timeframe needed It was spectacular! Rick was awesome Will use every time in the future More

Recall Appt I was in for a recall appt, process went well both at drop off and pick up. I appreciate the car being washed and vacuumed I was in for a recall appt, process went well both at drop off and pick up. I appreciate the car being washed and vacuumed More

Just the Bedt This is my favorite place for service. It is so clean, efficient and attentive I love coming here. Ted is great to work with and never seems rushed ex This is my favorite place for service. It is so clean, efficient and attentive I love coming here. Ted is great to work with and never seems rushed explaining what service needs to be performed. More

Recall I was in for a recall appt. The whole process was very easy, from when I called to when I took my car in to have it serviced. It's always a painless p I was in for a recall appt. The whole process was very easy, from when I called to when I took my car in to have it serviced. It's always a painless process at Audi Hoffman. More

Abject failure Couldn’t have been a less effective or productive experience. Second very poor experience with the service department. First was a quality of workmans Couldn’t have been a less effective or productive experience. Second very poor experience with the service department. First was a quality of workmanship issue that left my air conditioning non functional after a visit unrelated to the air con. Most recently the department failed today address the primary reason for the visit while performing an oil change that took 3 hours. No plan to return to this service center. More

Service is great to work with! Had some post-purchase items to get added, and service was great. Dean and Ted and their team handled everything so well. This is a top-notch, servi Had some post-purchase items to get added, and service was great. Dean and Ted and their team handled everything so well. This is a top-notch, service oriented dealership, and it makes me look forward to my experience as a new Audi owner. More

Average to below average Service took 1.5 hours for oil change which is too long when I had an appointment. Service personnel asked if I wanted my car washed; I thought this Service took 1.5 hours for oil change which is too long when I had an appointment. Service personnel asked if I wanted my car washed; I thought this was standard and included and should have just happened. Nobody smiled, ever. I asked to buy a leather cleaner and 3 people didn’t know how to help me. They called Sales, Sales said it was parts and Service. A younger employee at Parts & Service said he has no idea if the product is good but read the back and said it seemed easy to apply. This is my first experience after buying my first Audi this year. I felt that for it being an “Audi” client, there was nothing special about it. Actually this is why I bought the vehicle from another dealer. Your shop does not seem to take clients seriously or at least not a female client. I’d say it was a disappointing experience because it was very mediocre. And I did spend money even with the oil change since I got my tires rotated and bought the leather cleaner. I had to ask people for it & help. More

Good for basics, clueless about tech We have a brand new Q5. We brought it in for the first oil change. It's covered by Audi, which is great. The service center was, well, fancy. Staff wa We have a brand new Q5. We brought it in for the first oil change. It's covered by Audi, which is great. The service center was, well, fancy. Staff was friendly. We asked them to look at the nav update which was trying to install via Audi connect and was stalled at 50%. They said there was no update available. Which there was. I went home and installed it with an SD card. I feel like no one really understands the tech in this car. More

Very helpful staff The service staff were very helpful. They answered all my queries. One of the sales personnel spent lot of time explaining how to setup blue tooth con The service staff were very helpful. They answered all my queries. One of the sales personnel spent lot of time explaining how to setup blue tooth connection and voice recognition technology More