Audi Hoffman Estates - Service Center

Easy! Had to schedule service to address recall. From scheduling to pick up went super smooth! I especially appreciated the reminders leading up to the a Had to schedule service to address recall. From scheduling to pick up went super smooth! I especially appreciated the reminders leading up to the appointment! More

Breath of fresh air Mike and yeah did a great job of listening, seeing correct expectations and communicating when events transpired that caused certain things to fall ou Mike and yeah did a great job of listening, seeing correct expectations and communicating when events transpired that caused certain things to fall outside of those expectations. In the future, I will be brining ask my service needs to your team. More

Excellent Comminicators They do a great job and always work in a timely fashion. I would recommend the Audi folks to anyone - they are courteous, and helpful They do a great job and always work in a timely fashion. I would recommend the Audi folks to anyone - they are courteous, and helpful More

Call me? Went in for 40K maintenance. Ted ordered seat cover and was to get a cost on updated GPS. We called and left messages w Tod and reception and after Went in for 40K maintenance. Ted ordered seat cover and was to get a cost on updated GPS. We called and left messages w Tod and reception and after 2 weeks no return call. We had to go in for the info. Now it's been 2 more weeks and no communication. I don't understand how a dealership can be successful with this type of customer service. Carl Busch More

Rick was a pleasure to work with Rick was great! The turnaround was so fast and his communication was great. His recommendations were trustworthy and I will definitely recommend him t Rick was great! The turnaround was so fast and his communication was great. His recommendations were trustworthy and I will definitely recommend him to friends and family. Thank you! More

Check engine/Oil light and vehicle not starting Great service! I was able to drop off my car the next day and able to pick it up before the end of the week. I appreciate their detailed review of the Great service! I was able to drop off my car the next day and able to pick it up before the end of the week. I appreciate their detailed review of the problem right away. More

Flexible Initially told I couldn't get in for almost two weeks, but then was offered a next day appointment to fit my schedule. Worked out great. Initially told I couldn't get in for almost two weeks, but then was offered a next day appointment to fit my schedule. Worked out great. More

Excellent Service and Professionalism Rick and the team are outstanding. Very communicative and clear. The service was completed and delivered as promised. Great work by the technicians, a Rick and the team are outstanding. Very communicative and clear. The service was completed and delivered as promised. Great work by the technicians, and a clean, large service area! More

45K mile Service & Recall Mike was extremely helpful and courteous. He promptly assisted me as soon as I pulled my car into the service center. He was quick, as I was on my w Mike was extremely helpful and courteous. He promptly assisted me as soon as I pulled my car into the service center. He was quick, as I was on my way to work too. My car ended up being done earlier than anticipated. More

Great start First trip to department. Took care of car under time estimate given to me, like that. I’ll be back soon for 2nd Audi. Thanks ! First trip to department. Took care of car under time estimate given to me, like that. I’ll be back soon for 2nd Audi. Thanks ! More