Audi Hoffman Estates - Service Center

EXCELLENT and TIMELY They are so friendly and they are right on with the time your service will take for you to wait in the very nice service reception area. They are so friendly and they are right on with the time your service will take for you to wait in the very nice service reception area. More

Service I had my car towed to Audi in Hoffaman Estates after discovering severe damage from hitting a pothole. I didn’t think twice about taking it there sinc I had my car towed to Audi in Hoffaman Estates after discovering severe damage from hitting a pothole. I didn’t think twice about taking it there since I do all service maintenance at that location. I trust them to do a good job. More

Treated very kindly Three days in to the new car my husband hit a curb and scraped up the wheel rim. He wasn't sure if he hit hard enough to cause other damage like wheel Three days in to the new car my husband hit a curb and scraped up the wheel rim. He wasn't sure if he hit hard enough to cause other damage like wheel alignment, so I brought the car in to the service center to have it checked out. There wasn't any damage and they didn't charge me to check it out! I was treated like royalty and the whole experience was very pleasant. The snacks were great too! More

very helpful my car was towed there and right away I was assisted without making an appointment. Mike was very patient with me. even though I confused him a bit w my car was towed there and right away I was assisted without making an appointment. Mike was very patient with me. even though I confused him a bit with what the problem was, we were able to come to a conclusion with my problem right away. even though they were extremely busy that day, they managed to finish my car within 2 hours. best dealership I've been to and best service. More

10,000 oil change Friendly and helpful advisor! Mike also took the time to answer questions about other potential services. The wait was extremely reasonable (about an Friendly and helpful advisor! Mike also took the time to answer questions about other potential services. The wait was extremely reasonable (about an hour). Great lounge to pass the time, you can always stroll the new inventory as well. More

Pleasant Service Appointment Experience I tried to book my 30,000 Miles Service at audihoffmanestates website and thought I had an appointment scheduled. But soon after I received a telepho I tried to book my 30,000 Miles Service at audihoffmanestates website and thought I had an appointment scheduled. But soon after I received a telephone call informing me that I could not be served as scheduled; the website was incorrect. I was scheduled for the following week. When I arrived at the dealership I was promptly greeted and service was completed as promised. The car was delivered washed and shiny (although the wheels were still some what dirty). All in all, a good experience with a nice wait in a fully stocked, comfortable waiting area. More

3 strikes I do not want to bad mouth anybody and try to see the positive on every experience I have, but in order to help improve your service, I will have to b I do not want to bad mouth anybody and try to see the positive on every experience I have, but in order to help improve your service, I will have to be frank. First, Mike Torelli did not seem to be in the mood the day we were there for our service. Still, I tried to be friendly and asked him information re; the service. He did answer appropriately, but did not want to elaborate in explaining. Those things, I understand. Not every one can be peachy everyday . Second: When I was paying, he forgot to put in the coupon discounts I presented. He corrected it after I questioned my bill. Normally, I do not even pay attention, but luckily, my husband did. Third : Our car was not washed as was promised on paper. He brought it back and our car got washed very quickly, but was still wet. 4th : They forgot to give us the key and the motor was on when we got in, so we drove off without the key. To be fair, he did call me as we were just across the street to shop. And he run over to give me the car key. He was very apologetic and did look sorry, but I hope he learned to be more careful from this experience. I saw that other customer gave him a good review, so, I can't help but think that maybe we did not appear to his sense of efficiency. More

Not an audi experience 1. Attitude of your cashier makes me not return (around 3pm, aug 13). Couldn’t explain a simple line item on the bill and throws and attitude when I a 1. Attitude of your cashier makes me not return (around 3pm, aug 13). Couldn’t explain a simple line item on the bill and throws and attitude when I ask for an update patiently standing for 10 minutes 2. Not enough loaners - last time drove an hour to highland to get a loaner as Hoffman did not have one available 3. Technical work is good but I had to push harder to go beyond ‘no error codes’ response - a. Clock stops - no error code b. Power window works intermittently- no error code c. 360 camera view doesn’t work - no error codes even though I see the problem as soon as I take back the car. I was only able to get the clock fixed as Mike reviewed it and got it fixed. How would you feel when your phone works sometimes and there are no error codes ? I hope this feedback will help you be a better dealership More

Great! Mike T. Always provides the best service when we bring our car in. He’s kind, patient and always helpful. When we make appts I only make it with him. Mike T. Always provides the best service when we bring our car in. He’s kind, patient and always helpful. When we make appts I only make it with him. More

Best Audi dealership Scheduled maintenance but Mike Torelli makes everything easy. I can’t thank him or this flawless dealership enough. It is always a pleasant experien Scheduled maintenance but Mike Torelli makes everything easy. I can’t thank him or this flawless dealership enough. It is always a pleasant experience and convenient to work with my schedule More