Audi Hoffman Estates - Service Center

Top Rate Good dealership. Both Mikes in Service are top rate. Informative friendly honest people. Will tell others to bring their vehicles here for top rate Good dealership. Both Mikes in Service are top rate. Informative friendly honest people. Will tell others to bring their vehicles here for top rate service that’s it More

Lies lies lies! These people dont call you back when they say they do. Mike T, Mike Colles, Rick Kelstrom. Mike T unfortunately had to deal with us even though our se These people dont call you back when they say they do. Mike T, Mike Colles, Rick Kelstrom. Mike T unfortunately had to deal with us even though our service writer was Mike Colles ( who is apparently never available when i call). My mother went in about 7 days before her warranty expired and specifcally asked for the battery to be checked and they said the battery was in good condition. 5 days after our warranty expires her battery dies while shes at planet fitness and shes stuck in the parking lot at 830 at night for an hour till i was able to pick her up. They would not tow under warranty at that time and was going to charge her for the tow. Ridiculous. Thats not even the a portion of it though. We end up towing it the next day from our house to the audi hoffman. 98$. We go in and ask when can we expect the car to get serviced? They say by the end of business tomorrow they will have it in. I the following day and speak with Mike Colles, he says they are busy and it will be brought it first thing the following morning. So the next day im waiting for a call all day, nothing. I call the following day and Mike doesnt work that day, so they transfer me to Rick. Rick says he had a customer in front of him and he will call me back in about 10 minutes, fine. 2 hours go by, no call. So i call them. Ricks out to lunch. I told the lady on the phone, as soon as he comes back make sure that he calls me first thing. Another 2 hours pass. I finally decide to show up myself to the dealership. And Mike T is there to greet me. I told him my concerns about how their lack of communication and concerns for the car. He goes in the back and finds out whats going on. Car will be ready on Monday. Fine. But my mom needs a loaner at this point. He wont give one. He says he has 16 loaners ready to go out on Monday, all spoken for. I tell him i dont care, i am walking out with a loaner today and being ignored this whole week. After about 10-15 minutes of arguing, he finally gets up and yells to Rick, " Next time you're suppose to handle a customer and call them back, you man the f*** up and handle it!." They both end up screaming at each other in the back room which all of the customers can hear at this point. Mike T finally comes out with a loaner and i thank him and i apologize for the inconvenience. Later on he also ends telling another employee that he needs a new f******* job, in front of everyone. I laughed. Monday comes and we return the loaner and Mike Colles is finally there! We speak about whats going on with the car. He explains its definetly a bad battery, even though i had some suspicion that it had something to do with the computer, he assured me it wasnt. So i said can you put that in writing for me just so we're all on the same page, he says he cant do that. Stumbling on his word and trying to come up with something to say he eventually says i dont have authorization to do that you have to speak to Andy the manager. I said ok where's Andy? He said he THINKS he left for the day but his door is open so you can wait around and see if he comes. I said can you call him? Mike goes i cant call him after hours. Its about 5:15-5:30 at this point. I start laughing, truly ridiculous at this point. I said if you're telling me there is nothing wrong with the computer on the vehicle why cant you put it in writing for me, after arguing for about 10 minutes he finally agrees. This was the most unprofessional experience i have ever dealt with in my entire life. Also for some background info, my mom purchased this car brand new in 2015 from this dealership, a 2016 audi q3. I plan on filing complaints to corporate for everyone i dealt with. More

Does the dealership service is the best I have a different Audi dealer location closer but I always go to them I am very pleased with the customer service and the people who work there I I have a different Audi dealer location closer but I always go to them I am very pleased with the customer service and the people who work there I recommend this service to every Audi owner More

50K Service and Recall I always find my experience with the Service Center pleasant and efficient. I worked with Ted to set up my appointment and Rick when I brought my Q5 i I always find my experience with the Service Center pleasant and efficient. I worked with Ted to set up my appointment and Rick when I brought my Q5 in. Rick saw I brought some work in for business. Rick directed me to an area with table and chairs. More

Battery died after just a couple years. Took two full days in service to replace it. Too long to be without vehicle just to swap a battery died after just a couple years. Took two full days in service to replace it. Too long to be without vehicle just to swap a battery More

Oil change and recall Work and people were professional. Delivered according to my time request which was on a Saturday. The movie inspection shared is really a nice touc Work and people were professional. Delivered according to my time request which was on a Saturday. The movie inspection shared is really a nice touch. More

Always Top Notch Service Went in for a recall notice. All handled professionally and efficiently. I always enjoy the employees and the amenities. Great service every time! Gre Went in for a recall notice. All handled professionally and efficiently. I always enjoy the employees and the amenities. Great service every time! Great waiting area. More

On time and factual, explained clearly what was done and offered good advice on further work that would be needed in the future, I will be back. and factual, explained clearly what was done and offered good advice on further work that would be needed in the future, I will be back. More

Never Again! I have been driving Audis for 14 years. The service here has gone ridiculously downhill, Three weeks ago I arranged for a loaner due to a recall. I I have been driving Audis for 14 years. The service here has gone ridiculously downhill, Three weeks ago I arranged for a loaner due to a recall. I was told it was only a 45 minute event, but I still wanted to take a car. When I arrived at 11:30 I was told that my car would not be ready for pick-up until 5:00 as those who were waiting for their repairs would take precedence. I returned to the dealer at 4:45 to find that they had not even begun to work on the car. The service manager explained that they were busy, as if I wasn't . Such an unfair waste of my time to fix an issue that Audi was responsible for!! To be fair, Mike Torelli, my service rep did try to accommodate the situation which was totally out of his control. More

Wonderful service I brought my car in for a recall issue. The staff was very friendly and helpful. My car was serviced and cleaned in a minimal amount of time. The vide I brought my car in for a recall issue. The staff was very friendly and helpful. My car was serviced and cleaned in a minimal amount of time. The video that was made was very informative. All in all it was a wonderful experience. I would highly recommend this dealership. More