Audi Hoffman Estates - Service Center

Routine Oil Change. Representatives at the service center have always been friendly. Always provide me with full details of what work is being done to my car. I especiall Representatives at the service center have always been friendly. Always provide me with full details of what work is being done to my car. I especially like the text/video that is sent in regards to the service. More

Mike Torelli is the service consultant that I always like to interact with as he is always professional, courteous and patient. He is a great consultant! is the service consultant that I always like to interact with as he is always professional, courteous and patient. He is a great consultant! More

Tired change Everything was smooth, wait a decent time and received my vehicle clean and ready to go. Thank you! If you buy new vehicle, highly recommend the gua Everything was smooth, wait a decent time and received my vehicle clean and ready to go. Thank you! If you buy new vehicle, highly recommend the guaranty for tires and dent repair More

Buying a car Sabina did a great job. She took care of the issues any everything was great. The service department did a great job fixing the problem with the car. Sabina did a great job. She took care of the issues any everything was great. The service department did a great job fixing the problem with the car. I was even given a loaner car so I didn’t have to stay at the dealership while they did the repair. More

Excellent Service I can always rely on Mike Torelli to provide excellent service. I brought my Q7 in for a software update as my MMI was acting erratically. It was a bu I can always rely on Mike Torelli to provide excellent service. I brought my Q7 in for a software update as my MMI was acting erratically. It was a busy Saturday and it was going to take a bit of time to get the service completed. He offered me loaner so we can run our errands while the vehicle was being serviced. I received a call in the afternoon when the update was completed. More

Service & turbo repair The interior of my car was NOT vacuumed/cleaned so that was a disappointment after spending quite a bit of money on the repair Otherwise everything The interior of my car was NOT vacuumed/cleaned so that was a disappointment after spending quite a bit of money on the repair Otherwise everything else was ok More

Great Experience Unexpected great service. Did not have an appointment and Mike Colles squeezed me in. They sent a video of the technicians findings, nice touch. It's Unexpected great service. Did not have an appointment and Mike Colles squeezed me in. They sent a video of the technicians findings, nice touch. It's rare to be surprised with great service, but I was. More

Service Brian was very friendly and helpful! Was very busy but got me out in 30 minutes. Rick Kelstrom has always been very helpful as well. Thank you! Brian was very friendly and helpful! Was very busy but got me out in 30 minutes. Rick Kelstrom has always been very helpful as well. Thank you! More

Excellent Service Engine replaced on car. Mike was excellent with communication and assistance throughout the experience. Kept me informed of options and what was going Engine replaced on car. Mike was excellent with communication and assistance throughout the experience. Kept me informed of options and what was going on. Worked with me and the extended warranty company in a professional manner. More

Inspection/recall My car was handled expeditiously. Video report was new. Nice technology but not personal. Coffee machine needed maintenance & squirted on an angle so My car was handled expeditiously. Video report was new. Nice technology but not personal. Coffee machine needed maintenance & squirted on an angle so it was dirty. Audi. exchange has fresh cookies every day. Waiting has no "customer experience." Any conversation was strictly transactional. For most service, I take my car to a local shop. They address me by name (look it up). They have current magazines. They act like they care. More