Audi Hoffman Estates - Service Center

Great experience, highly recommend the service department. Had an issue with vehicle that was out of warranty and they worked with us to help us out. Was extremely satisfied with the work performed. Kept us in Had an issue with vehicle that was out of warranty and they worked with us to help us out. Was extremely satisfied with the work performed. Kept us informed the whole way through the repair, even provided us with a very nice loaner vehicle. First class dealership all the way. More

Good service, but serious lack of communication on this visi My car had to be kept for an issue with the water pump that was not anticipated. When I did not hear any updates on the status of the car after two d My car had to be kept for an issue with the water pump that was not anticipated. When I did not hear any updates on the status of the car after two days, I call to check on the details of what was happening. Since Ted was off, they put me in touch with some guy named Scott who assured me he would look into it and get back to me...he never did. When Ted called me back with an update the next day, he said the repair work was done and it was going to detail. I assumed he meant it was just going to be washed and then ready to go, but Scott told him I wanted it detailed as in buffed, cleaned, etc. which I never asked for. When I picked up my car, they said I owed 189.50 for the detailing. I rallied to Ted, and he got me a discount, but I still had to pay for a serous did not request. Not sure who Scott is, but not I’m not happy with the way he handled things when Ted was not available. Ted was very helpful and responsive. More

Thorough service with periodic updates I scheduled my D4 A8L 4.0T in for an alignment after having new wheels and tires installed in addition to wheel spacers and slight lowering. Techs at I scheduled my D4 A8L 4.0T in for an alignment after having new wheels and tires installed in addition to wheel spacers and slight lowering. Techs at Audi HE came through with a good alignment. It took a little longer but they plodded forward and did a nice job. While in fir this service the Service Technician noticed it was due for a fuel regulator flap replacement and they promptly carried out that service as well. More

Great service Great service. Rick went above and beyond to help me. Thanks Rick! Would definitely come back for service again and recommend Rick. My car was read Great service. Rick went above and beyond to help me. Thanks Rick! Would definitely come back for service again and recommend Rick. My car was ready ahead of schedule More

Great Service Visit Very friendly staff and great service work. Received text updates and a short video which was great! My first visit to Audi Hoffman of many more to c Very friendly staff and great service work. Received text updates and a short video which was great! My first visit to Audi Hoffman of many more to come. More

Rick the man No one likes when they have to take their car into a dealership due to issues. With that said, I can tell you right now that one man made going to th No one likes when they have to take their car into a dealership due to issues. With that said, I can tell you right now that one man made going to this dealership not only a breeze, but also fun. This man’s name is Rick. Rick deserves “EMPLOYEE OF LIFE.” He would go out of his way to make sure that you are cared for and treated correctly. Now I only talked to Rick for my car problems, but listening and observing how the other employees treated the customers, I know I was in good hands. Everyone was extremely approachable and friendly. If I could I would give this place 10/5 stars. Thank you everyone for being so awesome. More

Exceptional Service Part of loving Audi is not only the vehicle, but the dealer and the user experience. I really enjoy my dealership and their exceptional class. They re Part of loving Audi is not only the vehicle, but the dealer and the user experience. I really enjoy my dealership and their exceptional class. They recently got me in last minute and I truly appreciate all they did for me. More

Awesome as usual Mike Torelli never lets me down, amazing service as usual! The service department at H.E. Audi is superb. Whether for routine service or special req Mike Torelli never lets me down, amazing service as usual! The service department at H.E. Audi is superb. Whether for routine service or special requests they do the right thing. More

Recall service Received notice of recall for my A6. Called service department and got a date to handle replacement part; was given a loaner while car repaired; had n Received notice of recall for my A6. Called service department and got a date to handle replacement part; was given a loaner while car repaired; had new battery placed in my key; also received the various check points on the car as well as a car wash prior to packing up. Excellent service. More

55k service Two hours for service and recall were well within expectations and Mike made sure I was done on time. They also checked on a few other items Two hours for service and recall were well within expectations and Mike made sure I was done on time. They also checked on a few other items More