Audi Hoffman Estates - Service Center

Recall completion Even though caught at lunch, the service group responder quickly and professionaly. Work was completed in decent time. The service advisor accepted Even though caught at lunch, the service group responder quickly and professionaly. Work was completed in decent time. The service advisor accepted the vehicle, which had been scheduled, quickly and professionally . More

Good Service Service was as expected. Courteous but not a sense of caring. Service took more than high-end of estimate for a common recall. Waiting. Waiting area b Service was as expected. Courteous but not a sense of caring. Service took more than high-end of estimate for a common recall. Waiting. Waiting area bland without amenities. Not enough concern or ambiance for a premium brand. More

No surprises! The service at the Hoffman Estates Audi located in Hoffman Estates in between Golf and Higgins Road just South of Hoffman Estates High School was Grea The service at the Hoffman Estates Audi located in Hoffman Estates in between Golf and Higgins Road just South of Hoffman Estates High School was Great! More

Low oil light goes on 2 hours after picking up my car. My SQ5 was in for service because the check engine light was on. The service Dept called me to pick it up when it was finished being fixed and just a My SQ5 was in for service because the check engine light was on. The service Dept called me to pick it up when it was finished being fixed and just a couple hours later the “Low Oil” light went on. I thought they checked the fluids before sending the car home. Oh well, they fixed the engine light problem; it was just inconvenient to have to go out to buy oil and do it ourselves. More

Worst service ever I brought my car here for an oil leak. I didn’t even get a call from anyone until after they performed service. They did a 45,000 mile service on my I brought my car here for an oil leak. I didn’t even get a call from anyone until after they performed service. They did a 45,000 mile service on my car without even asking me. They told me an oil leak is normal. An oil leak is not normal. The man on the phone was so rude and not knowledgeable at all. If I could give this place zero stars I would have. I then had to take my vehicle from this dealership to a different one where they inspected the source of the oil leak and put some die in the vehicle to be checked after I drive another 1500 miles so the source of the oil leak can be detected. None of this was discussed with the Audi representative from Hoffman states. He was so rude on the phone and spoke to me like I didn’t know what I was talking about. I will never return to this dealership. Even though I have to drive 45 minutes to get to a different service center I will do that from now on. More

Audi service 14May2019 Everything was great - service was courteous and professional and the work done on the car was done timely and completely. I am very satisfied with m Everything was great - service was courteous and professional and the work done on the car was done timely and completely. I am very satisfied with my visit. More

brought the car in for an oil change; to top off fluids The service was very good. I brought the car in for an oil change, to top off the fluids, and to rotate the tires. My questions were answered profes The service was very good. I brought the car in for an oil change, to top off the fluids, and to rotate the tires. My questions were answered professionally and with courtesy and it was a very good experience. I'll continue to service the car with you. More

Audi excellence Audi of Hoffman Estates is a professional establishment with a personal touch. Efficient, quick service, friendly staff. The facility is clean, comfor Audi of Hoffman Estates is a professional establishment with a personal touch. Efficient, quick service, friendly staff. The facility is clean, comfortable and well laid out for people that need to work while waiting for their vehicle. More

Scheduled me to come in but the techs were too busy Left work early to make it to my appointment, waited 30-45 min only to be told the R8 techs are backed up and I need to reschedule . My extended warra Left work early to make it to my appointment, waited 30-45 min only to be told the R8 techs are backed up and I need to reschedule . My extended warranty was expiring so it was imperative I needed to be seen.. Aside from that, staff was friendly and Hoffman estates is my “go to” dealer of choice More

A5 65k service Excellent service - easy to make an advance service appointment- Repairs completed as requested and charges as agreed. All good and entire service Excellent service - easy to make an advance service appointment- Repairs completed as requested and charges as agreed. All good and entire service staff was excellent from drop off through pick-up. More