Audi Hoffman Estates - Service Center

The experience was excellent. Each of my experiences with service has been with Rick Kelstrom. He is extraordinary. I always feel fully informed and efficiently served. It is a Each of my experiences with service has been with Rick Kelstrom. He is extraordinary. I always feel fully informed and efficiently served. It is a pleasure to address my needs with him. More

Takata airbag recall Service was done within estimated time / text updates while I waited were appreciated. I would go back to Audi of Hoffman Estates if future service is Service was done within estimated time / text updates while I waited were appreciated. I would go back to Audi of Hoffman Estates if future service is needed. More

S7 service Ted was great and made sure I got taken care of. Service was efficient. Everyone was friendly and courteous. Kept me posted on progress. Car was r Ted was great and made sure I got taken care of. Service was efficient. Everyone was friendly and courteous. Kept me posted on progress. Car was ready when promised. More

Like the video summary Efficient process from start to finish, and professional service! Enjoyed the video explanation regarding my specific issue and solution. Thanks for Efficient process from start to finish, and professional service! Enjoyed the video explanation regarding my specific issue and solution. Thanks for making a loaner available. More

Service With A Smile I was greeted with a smile and was give a clear explanation of the service to be done. Mike Colles was so nice. He made sure I was in the know as to I was greeted with a smile and was give a clear explanation of the service to be done. Mike Colles was so nice. He made sure I was in the know as to how the work was being done. More

Great all around experience! Everyone that I dealt with was very nice and thoughtful. The R8 tech was very cautious and did a great job on my car to make sure there were no issues Everyone that I dealt with was very nice and thoughtful. The R8 tech was very cautious and did a great job on my car to make sure there were no issues during the service appointment. More

First class service from first class people! We recently had a loud and continuous screeching noise coming from our front left wheel on our Audi Q5. We thought the brakes had a major problem. We We recently had a loud and continuous screeching noise coming from our front left wheel on our Audi Q5. We thought the brakes had a major problem. We brought the car in thinking we would have a large repair bill. They inspected the car for us and found that it must have been a rock lodged in the breaking mechanism. The best part was they didn't charge us for this inspection. More

Overall good job Staff very helpful. Lack of vehicle loaners was disappointing. My car was returned to me in perfect condition. The staff returned my Q7 to my house w Staff very helpful. Lack of vehicle loaners was disappointing. My car was returned to me in perfect condition. The staff returned my Q7 to my house which was very convenient More

Quick oil change Great service - however, they need to issue more service coupons like their competitors. I found coupons on line from other Audi dealers in the area Great service - however, they need to issue more service coupons like their competitors. I found coupons on line from other Audi dealers in the area More

Faster than expected repair Fuel control module failed on Q8 - no replacements available in the US & Audi said it would be 2-3 weeks from Germany. Since I had to literally limp i Fuel control module failed on Q8 - no replacements available in the US & Audi said it would be 2-3 weeks from Germany. Since I had to literally limp into the dealer unannounced, no service loaners were available. They arranged for me to use a sales loaner for the 9 days my car was there. The part actually showed up ahead of the estimate & AHE had it installed & the car ready to go that afternoon. More