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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,857 Reviews
Call Service Center (847) 843-9900

3,857 Reviews of Audi Hoffman Estates - Service Center

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October 14, 2024

Great dealership-great people to do business with. Very professional and courteous. There service department is top notch. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Emberton
Report | Print
Oct 14, 2024 -

Audi Hoffman Estates responded

Larry, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

October 14, 2024

Tim was very professional. Took care of me quickly. Even went to cashier to get my paperwork for me. Recall was taking care of. More

by ljhunt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
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Oct 14, 2024 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with Tim and our team. We're glad to hear we delivered such a great experience!

October 14, 2024

No waiting when i arrived on time for my appointment. Got a courtesy car so i could do other things instead of waiting over there More

by AXESSTRANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
Report | Print
Oct 14, 2024 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 11, 2024

From the moment that I pulled my vehicle into the garage bay to the time that my vehicle was done, I was treated with respect. More

by BILLWRIGHT297
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Oct 11, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience, Bill! We sincerely value your business and look forward to your next visit.

October 10, 2024

Great service! Friendly staff, quick and easy to get my tire replaced . Thank you all! More

by MIHAELAIVANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Buchanan , Tamara Janecek
Report | Print
Oct 10, 2024 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that Tamara had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 09, 2024

Excellent service at Audi Hoffman Estates. The repair was completed quickly and the car was washed. More

by PATTIJMORRIS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service department
Report | Print
Oct 09, 2024 -

Audi Hoffman Estates responded

Patti, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 08, 2024

I’m fine going to the dealer to give a good maintaining to my car. But I do no like waiting too long. More

by NEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fabian
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Oct 09, 2024 -

Audi Hoffman Estates responded

Thank you for your business and this review. We appreciate your patience. If there is anything we can assist you with in the future, please let us know.

October 08, 2024

Friendly great service they made me feel comfortable Location was clean service was fast and I love each one of your dedicated associates in the service department. I spoke with about three or four of t More

by dfgsolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Oct 09, 2024 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Audi Hoffman Estates. We look forward to having you as one of our valued customers for many more years to come!

October 08, 2024

Service was done in a timely manner. Service rep went over all pricing before so there was no surprises. More

by keilbarnhisel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Oct 09, 2024 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 08, 2024

I had a reservation for 2pm for an Oil change. It took 2.5hrs which was a huge waste of a Friday afternoon. More

by Vheinz19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Report | Print
Oct 12, 2024 -

Audi Hoffman Estates responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

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