Audi Hoffman Estates - Service Center

Customer service Great customer service! Quick and reliable repairs! Technician sent video of the work performed and was available to respond to any questions I had! S Great customer service! Quick and reliable repairs! Technician sent video of the work performed and was available to respond to any questions I had! Service manager contacted me when my car was ready! Great place to service your Audi!!! More

Excellent service and on time. Work was completed on time, loaner was ready and service was excellent. Would recommend your dealership for service and timing That’s all I have to Work was completed on time, loaner was ready and service was excellent. Would recommend your dealership for service and timing That’s all I have to say More

Issue with graphite stain on my seat This past Wednesday I had an issue coming out of a sales call at an industrial account. My carry bag unfortunately had a graphite residue that left ma This past Wednesday I had an issue coming out of a sales call at an industrial account. My carry bag unfortunately had a graphite residue that left marks on my passenger seat. I was close by the dealership and popped in. My sales consultant Carlo was off that day but Aaron Brunson was near the front desk and said he recognized me from picking up the car the previous week. Aaron immediately brought it back for the team to look at the seat to see what could be done. The car seat was cleaned and I was driving away in 10 minutes. I appreciated his assistance in handling it so quick. Thank you Aaron for going above and beyond even though I wasn't your specific client! More

Awesome Customer Service Rick was able to take care of both of my Audi's for recalls and getting the cars detailed, and back by the end of the week, Rick was able to take care of both of my Audi's for recalls and getting the cars detailed, and back by the end of the week, More

Airbag recall - trying to upcharge the visit My airbag light went on in my a6. Got letter from Audi a recall was in play for seat sensor. Got on list got call other day the part was in and set up My airbag light went on in my a6. Got letter from Audi a recall was in play for seat sensor. Got on list got call other day the part was in and set up appt. got call from service stating the wires on seat were without connectors. And ask if I wanted them to rewire. Keep in mind seats work and airbag light was never an issue prior to this malfunction happening. When I asked him what was involved he said min $500 and whatever else was uncovered and he said that all the airbags will not work due to the airbag light being on. I declined and told him to fix recall. Got car and airbag light was not reset. I feel that every time I go to Audi Hoffman Estates I’m always being upsold and that service Dept isn’t doing any thing but the minimum for its clients. I’m not happy and in reading posts online the airbag light should of been reset and a diagnostic of potential life threatening issues should of been done without charge. I have owned Lexus and Acura cars for years and have never had this poor of a customer experience ever with them. More

Excellent Customer Service I came in for a really late appointment, center was near close. Was very happy with Rick’s approach and execution to my repairs. The techs also got ev I came in for a really late appointment, center was near close. Was very happy with Rick’s approach and execution to my repairs. The techs also got everything right. More

Like a mini vacation Brought Q7 in for 25K service, also performed a recall that I was unaware of. Promised 1.5hour wait, work was completed on time. Pleasant break in the Brought Q7 in for 25K service, also performed a recall that I was unaware of. Promised 1.5hour wait, work was completed on time. Pleasant break in the waiting area, good coffee and cookies, wifi, didn't want to go back to work. I was also informed of a screw in the tire, they did not have tire in stock, suggested I go to tire center for repair. Car brought out front , fully washed. Rally couldn't ask for a better experience. More

Pick up key. Only one was provided when I bought the Audi. I was told it would take 10-15 min, was there 45 minutes. In total fairness, it was a Sat. & very busy. Appreciated the free car wash! I was told it would take 10-15 min, was there 45 minutes. In total fairness, it was a Sat. & very busy. Appreciated the free car wash! More

Great Service Thank you for your professionalism and thoroughness! I always leave feeling like I understand what’s going on with my vehicle and why services need to Thank you for your professionalism and thoroughness! I always leave feeling like I understand what’s going on with my vehicle and why services need to be done. More

Good experience once arrived at service, Phone contact was unacceptable. On the phone, on hold. Took over an hour and a half to find out if missing airbag piece was on the shelf we had been Phone contact was unacceptable. On the phone, on hold. Took over an hour and a half to find out if missing airbag piece was on the shelf we had been waiting for for, at least, 9 months (without a phone call that it was available). I was assured it was tagged to us, then on hold again to try to get service appointment, then redial and on hold again to make sure to have a rental car for an hour. Once we arrived everything went smoothly. This was my third trip to Audi to replace 3 defective recalled parts on both airbags. I actually drove to a restaurant, met a friend, had lunch...all the while on the phone or on hold to arrange this one visit to replace the last recalled piece to our Audi 2007 A4 cabriolet. Helen Magid More