Audi Hoffman Estates - Service Center

Committed to the Customer I’ve purchased four Audi Vehicles from Audi Hoffman Estates. I return because of their commitment to their customers and the excellent product line. I I’ve purchased four Audi Vehicles from Audi Hoffman Estates. I return because of their commitment to their customers and the excellent product line. I’ve been extremely happy with everyone at the dealership from the General Manager to those in the service department. Brian Hall, the GM, has always greeted me by name and rectified situations before they became problems. More

Tire replacement Mike was really nice and helpful. He helped make sure my warranty help cover for tire. They were great about having my car ready on time and clean Mike was really nice and helpful. He helped make sure my warranty help cover for tire. They were great about having my car ready on time and clean More

A degree above excellent service! You want the very best than you want to buy and service your car at this dealership! I have owned lots of cars all makes and models and have been to You want the very best than you want to buy and service your car at this dealership! I have owned lots of cars all makes and models and have been to dozens of service dealerships and none compare to the outstanding service you get here! They go above and beyond to meet your requests and stop at nothing but the very best! Thank you all! More

Q7 questions & answers Ted was very helpful with updating me throughout my waiting time at the dealership. Plus when I asked him more about the service on the brakes, he too Ted was very helpful with updating me throughout my waiting time at the dealership. Plus when I asked him more about the service on the brakes, he took the time to fully explain what and how to cope with the squeaking concerns. Thanks for your time! Bill W. More

First visit to the service center was a good experience Brought my 2015 Audi Q5 in for its first service visit and to have two recalls addressed; and to have my tires rotated. I was reminded via text and Brought my 2015 Audi Q5 in for its first service visit and to have two recalls addressed; and to have my tires rotated. I was reminded via text and email when my appointment was. Immediately, upon arriving, was greeted and told how long the procedure(s) would take. That was 7:45 a.m. My car was finished and washed by 3:30. The staff was friendly and professional. My only complaint would be that it took all day for the service visit because I was given a loaner vehicle. Had I waited, I would have had my car by 11ish. Although, I had an 8 a.m. appointment, those vehicles whose owners were waiting, were taken first. I will remember that for next time. Overall, a good experience. More

Touch up & Brakes Brought in Q7 for touch up paint on a scratch from the garage and to fix squeaky brakes. Car was done in no time and looked great. Brought in Q7 for touch up paint on a scratch from the garage and to fix squeaky brakes. Car was done in no time and looked great. More

A5 recall Ted in service got me checked and and out the door with a courtesy car in no time, which makes its painless to drop off your car and get to work. Few Ted in service got me checked and and out the door with a courtesy car in no time, which makes its painless to drop off your car and get to work. Few hours later they sent me a video of of my car where the mechanic walked through what was being done and even included optional general maintenance things to keep an eye on, with no pressure to do them that day! More

Service Dept - Service met expectations As usual, the service department did a great job, easy to set up appointment and timely service, fast in and out! The car could have been washed bett As usual, the service department did a great job, easy to set up appointment and timely service, fast in and out! The car could have been washed better, but it's winter, I get it. More

Unusual experience this time This visit was for my fifth year annual maintenance (I put so little milages to my car so I do the maintenance annually) plus the 2 recalls. I unders This visit was for my fifth year annual maintenance (I put so little milages to my car so I do the maintenance annually) plus the 2 recalls. I understand they were very busy with all the people came in for the recalls, but I was somewhat disappointed that it took more than a day to do the work on my car. I dropped my car off at 9 a.m. and picked up after 12 p.m. on the following day. Initially, I was told the work would take about 3.5 hours. Very unusual comparing to my prior experience with this service center. Also, I was told that the technical would text me the testing results but no report was sent to me. When I picked up the car, I asked about this and was told that the report was not put the system for some reason and they would email it to me once it is located. But no email came as of now. Lastly, no car wash was provided this time. The representatives were friendly as usual but the overall service level was poor this time. Very unususl experience.. More

Tire fix Service was excellent at dealer. Terrible phone experience. Never spoke to live person. Left Vm still waiting for return call. Unacceptable tried 4x m Service was excellent at dealer. Terrible phone experience. Never spoke to live person. Left Vm still waiting for return call. Unacceptable tried 4x made appointment on line. Tried calling prior to appointment w questions. Expect better service from a luxury dealer. Experience at service center was excellent. Valentina outstanding. More