Audi Hoffman Estates - Service Center

Timely Service, Strong Knowledge, Helpul Communication My Audi has APR Stage 2 tuning and performance parts and was having troubles with the extreme Chicago cold causing the EPC indicator and check engine My Audi has APR Stage 2 tuning and performance parts and was having troubles with the extreme Chicago cold causing the EPC indicator and check engine indicators came on. In less than 24 hours after I had called and to bring my car in, they had identified the spark plug issue and recommended other 55-65k milestone maintenance. Less than 24 hours after that they called and my car was ready for pickup. More

Great service! I had several recalls and tried calling the Audi dealership in Morton Grove they would not even return or calls it is my second time at Audi Hoffman I had several recalls and tried calling the Audi dealership in Morton Grove they would not even return or calls it is my second time at Audi Hoffman Estates and there service is exceptional very friendly and great timing!! More

Service worker I came in with low expectations of having my car serviced at the dealership I did not purchase my car from. The gentleman that received me was very p I came in with low expectations of having my car serviced at the dealership I did not purchase my car from. The gentleman that received me was very polite courteous I’m very helpful. I only needed my tires checked for air pressure he was happy to do this and in addition washed my car. I went to the Whitecastle next-door and by the time I was done with my lunch I received a text that my car was done already. He greeted me at the door car was waiting for me and handed my keys with a smile. If it’s OK I will be bringing my car back for servicing going forward his name was Mike Trevile (maybe) anyway please acknowledge his great service More

Short staffed service advisors on a Saturday morning? I brought my wife’s Q5 in for the regular 20k mile service and right from the beginning things were subpar at best. It was snowing pretty good when I I brought my wife’s Q5 in for the regular 20k mile service and right from the beginning things were subpar at best. It was snowing pretty good when I arrived for my scheduled appointment and they had 2 of their 3 service lanes full with parked cars. The far left service lane was opened but I was told to move my car since they just received a truck load of new inventory being delivered. I had the work performed which was done correctly and provided a loaner car. When I arrived to pick up my vehicle it was snowing hard at like an inch an hour and when I went to pull into the service lane it was complete full so I had to park outside. I returned the keys, the porter went and got my car and pulled it up. It was covered in 2-3” of snow so they parked it in the back lot after the work was performed. I got in an it wasn’t until I started driving that I realized all my auto controls were shut off, including the heat system. It’s the little things that make a difference when you purchase a luxury vehicle/performance brand such as Audi. I’m not asking a lot, but a snow covered car with the heater turned into the off position in -10° temps isn’t what I would expect. Just keeping it real in this day as it takes years to win a customer’s business & only seconds to lose them. More

Service with a smile The service at Audi of Hoffman Estates is always impressive. Mike Colles is very courteous and keeps me informed of the status of my vehicle. They res The service at Audi of Hoffman Estates is always impressive. Mike Colles is very courteous and keeps me informed of the status of my vehicle. They resolve any issues I have promptly. It is a pleasure working with them. More

Excellent service Very pleased with the work done. Rick is excellent to deal with and made the whole experience tolerable. I highly recommend Audi of Hoffman Estates if Very pleased with the work done. Rick is excellent to deal with and made the whole experience tolerable. I highly recommend Audi of Hoffman Estates if you need any work done. More

Made it easy Good dealer, easy to work with and always has a loaner. I feel like they are ready for me when dropping off or picking up. Good dealer, easy to work with and always has a loaner. I feel like they are ready for me when dropping off or picking up. More

Best Service Every Time Each time, the experience here is 5 stars. If it wasn't, they'd ask how to make it right. Mike is wonderful to work, he always helps me get an appoint Each time, the experience here is 5 stars. If it wasn't, they'd ask how to make it right. Mike is wonderful to work, he always helps me get an appointment when needed and gives me detailed information about the service before, during and after with texts or preferred method of contact. My car (2012) is serviced well and I have had only normal wear and tear type things, and it has over 100,000 miles on it now and still runs like new. The porters who greet you are also very nice, polite and accommodating. Also an added plus, they wash the car when it's in for service and there is loaners usually available if needed, too. More

Recall Letter We received a letter about the coolant pump. Taking our Q5 on a long road trip want to get it checked prior to hitting the road. We received a letter about the coolant pump. Taking our Q5 on a long road trip want to get it checked prior to hitting the road. More

Excellent service Always great service . Problems always taken care of. Service department members are extreamly accomadating. Everyone you come in contact with represe Always great service . Problems always taken care of. Service department members are extreamly accomadating. Everyone you come in contact with represents the dealership to its fullest . Would recommend this dealership to my friends to have any service taken care of More