Audi Hoffman Estates - Service Center

Fast, reliable service The service was started on time and was completed quickly for the price quoted — no surprises is a good thing, and Audi Hoffman Estates delivers! The service was started on time and was completed quickly for the price quoted — no surprises is a good thing, and Audi Hoffman Estates delivers! More

Ridiculous they cannot patch a tire I brought my car into the dealer because of a low tire light. They checked the tires and told me the r/r had a very tiny hole in it. Then they said th I brought my car into the dealer because of a low tire light. They checked the tires and told me the r/r had a very tiny hole in it. Then they said they could order the tire for $223. I could leave then come back in a couple of hours for them to install it. I said the hole is that bad it can't be fixed? He said no, they cannot patch tires, it's against policy. I said that's absurd and no, I'm not buying a new tire and left. Got it fixed at NTB for $22. The car is only a year old. Plus the thought they would throw a perfectly good tire away made me angry. So far I am not impressed with Audi. More

Great service department. Great service department with a knowledgeable staff. Kept me updated with the status of the car. Mike was great to deal with. Definitely my go to deal Great service department with a knowledgeable staff. Kept me updated with the status of the car. Mike was great to deal with. Definitely my go to dealership for any Audi problemss More

Terrible if Your interested you can contact me for further information on this terrible service exsperience. It was the worst encounter from an Audi dealership if Your interested you can contact me for further information on this terrible service exsperience. It was the worst encounter from an Audi dealership in my 10 years as a customer. More

Presense failure Have come to the shop three times for the same problem Ana’s it has not been solved. I came in after waiting over 10 days for an appointment, waited Have come to the shop three times for the same problem Ana’s it has not been solved. I came in after waiting over 10 days for an appointment, waited for a hour and half, they told it was checked and that there was no problem. Well, as I left the presense warning came up again and again. What do you suggest now? More

Service Prompt and professional service...good explanation of tire wear and upcoming requirements. The video was helpful and services provided explained in de Prompt and professional service...good explanation of tire wear and upcoming requirements. The video was helpful and services provided explained in detail. I will continue getting service at this location. More

Had 6 Star Potential: Where's the Wash? Came in for recall work on my A4 -- very impressed with the facility and your people. I thought, "I'll bet they even wash and vacuum customer cars". I Came in for recall work on my A4 -- very impressed with the facility and your people. I thought, "I'll bet they even wash and vacuum customer cars". I picked up my vehicle and it was not washed, I thought because my service 'didn't qualify' or because I didn't purchase my car from you. Disappointed. That night I reviewed my paperwork and noticed the "complimentary wash and vacuum" statement. What happened? More

Just there for a recall. Always a nice area to wait while work is being done. And such a nice treat to get the car washed at the same time. Always a nice area to wait while work is being done. And such a nice treat to get the car washed at the same time. More

Window tinting My new Q5 came with all the windows tinted except the front drivers and passenger side windows. I talked to Mike torelli in service about getting them My new Q5 came with all the windows tinted except the front drivers and passenger side windows. I talked to Mike torelli in service about getting them tinted and he took care of it. He also suggested that I have the upper part of the windshield tinted as well. The windows look great. Mike also saw to it that the car was washed and given a complimentary multi point inspection. I was also given a complimentary loaner car since the process took the whole day. I can always count on Mike. More

Top quality professional service, with people you can trfust I had several issues with my Audi, so I scheduled for a service appointment. Unlike other places, they quickly set up a time. Rick, my service contac I had several issues with my Audi, so I scheduled for a service appointment. Unlike other places, they quickly set up a time. Rick, my service contact was amazing. He is so knowledgeable, clear on his communications, and is genuine.....i completely trusted his recommendations. It was a pleasure working with him and made the whole experience easy. More