Audi Hoffman Estates - Service Center

Excellent Service I am happy with the service. Ted was very informative was providing me status peroidically. Finally performed a car wash and did the inside vaccum as I am happy with the service. Ted was very informative was providing me status peroidically. Finally performed a car wash and did the inside vaccum as well. More

Doris’s Audi Mike with the crew cut was absolutely wonderful. I was nervous about the fuse repair and he made it so easy. This is what Audi service is. Kindness an Mike with the crew cut was absolutely wonderful. I was nervous about the fuse repair and he made it so easy. This is what Audi service is. Kindness and Helpful More

Recall work was done promptly with friendly service. When work was done, we got a multi point checklist of all the areas checked and complimentary car wash work was done promptly with friendly service. When work was done, we got a multi point checklist of all the areas checked and complimentary car wash. More

Air bag light I came in without an appointment. The service Dept Was very accommodating. Mike Colles was excellent, professional, very courteous. I spent 10 in t I came in without an appointment. The service Dept Was very accommodating. Mike Colles was excellent, professional, very courteous. I spent 10 in the business as service manager .... Mike would be the guy I would want to help manage the department! More

Audi S7 My service advisers were pretty cool guys, and kept me in the loop with updates on my car. I really appreciated the follow up text messages. My service advisers were pretty cool guys, and kept me in the loop with updates on my car. I really appreciated the follow up text messages. More

Electrical Issue - Resolved The problem was found and fixed. No additional bogus added, what else can you ask for? I did not need a loaner vehicle this time, but left the car th The problem was found and fixed. No additional bogus added, what else can you ask for? I did not need a loaner vehicle this time, but left the car there for a week, which helped me too. More

Fantastic service and top notch employees My service was exceptional and the service associate Ted went above and beyond. The response time that I received along with the answers to any inqui My service was exceptional and the service associate Ted went above and beyond. The response time that I received along with the answers to any inquiries was stellar. More

Written comments This will be the last time I respond to your survey, as I do not appreciate having to spend the time writing a mandatory review. A simple multiple cho This will be the last time I respond to your survey, as I do not appreciate having to spend the time writing a mandatory review. A simple multiple choice survey should be sufficient, and meet your needs for feedback. And an optional written section can be included for a more detailed response if needed by the customer (not by you). More

Extra service Brought my car in that day and rich found me a loaner when they didn't have one , had to order parts for my car and had it back in a couple of days . Brought my car in that day and rich found me a loaner when they didn't have one , had to order parts for my car and had it back in a couple of days . More

Pleased with service I had an unusual repair that surprised me, but Mike Colles and a service manager worked with me to resolve the issue and get my car fixed. I had an unusual repair that surprised me, but Mike Colles and a service manager worked with me to resolve the issue and get my car fixed. More