Audi Hoffman Estates - Service Center

Very helpful and informative The service team was very helpful in explaining what work needed to be performed and why. In addition, the technician working on my vehicle sent a vid The service team was very helpful in explaining what work needed to be performed and why. In addition, the technician working on my vehicle sent a video showing the problem areas. This video was extremely helpful in understanding why the work was needed, and provided an opportunity to see for myself what the issue was. Lastly, Rick worked with the extended warranty staff on my behalf. He handled all of the follow-up and necessary photos and forms. It was wonderful! I can very strongly recommend the service team at Audi Hoffman Estates. More

A4 service Service was very good, check in and info updates were also very good. Only drawback is the cost - I thought it was expensive, unnecessarily so, but no Service was very good, check in and info updates were also very good. Only drawback is the cost - I thought it was expensive, unnecessarily so, but not altogether surprising since you charge $76 for 4 spark plugs?! More

Outstanding attention to detail I gave this team 5 starts because of their exceptional customer service and profession attitude from the moment I pulled my car in for service. I gave this team 5 starts because of their exceptional customer service and profession attitude from the moment I pulled my car in for service. More

Recall and alignments. Good, professional service. Provided all necessary info and timeline of repair. Loaner car was ready. Overall I was very pleased abou and alignments. Good, professional service. Provided all necessary info and timeline of repair. Loaner car was ready. Overall I was very pleased about the experience. More

Exceptional Service Richard Kelstrom, was an exceptional service consultant who truly gets the customer satisfaction and loyalty. He might be doing his job but the way he Richard Kelstrom, was an exceptional service consultant who truly gets the customer satisfaction and loyalty. He might be doing his job but the way he treated me showed that he respected my time and understood the issues, his that attitude and dedication to service has earned Audi a long time customer and someone who will always have good things to say about the brad and the people this dealership hires. More

Fast, reliable service, good customer service Having your car serviced it's never a good experience as is. But the guys guys ar Audi Hoffman estates made it a lot better. Good customer service and Having your car serviced it's never a good experience as is. But the guys guys ar Audi Hoffman estates made it a lot better. Good customer service and on time with promise service delivery. More

New Car I bought a NEW Q9 2019 at the audi Exchange but services it at Hoffman estates for a computer problem with only 300 miles. They were GREAT I bought a NEW Q9 2019 at the audi Exchange but services it at Hoffman estates for a computer problem with only 300 miles. They were GREAT More

Oil consumption settlement I own a 2011 Audi a4 with the 2.0T engine. I received a letter in the mail saying the engine has a defect from the factory and burns an excessive amou I own a 2011 Audi a4 with the 2.0T engine. I received a letter in the mail saying the engine has a defect from the factory and burns an excessive amount of oil. If the vehicle has less than 80,000 miles or is less than 8 years old it is still under an extended Warrenty according to "UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA." Ted McConnell quoted us a ridiculous $5,000 for a piston to be changed. I was shocked and did not expect such a hefty price tag as the document claims the repair should be free of charge. Ted said that audi would not cover the full cost of the repair to fix the oil consumption issue. A section in the document named " free service adjustment for current owners" states, " may have the service adjustment performed on his/her settlement class vehicle, free of charge by an authorized dealer. " this is unacceptable from an audi employee to go against this claim by the "UNITED STATES DISTRICT COURT FOR THE CENTRAL DISTRICT OF CALIFORNIA." I am a loyal audi owner and expect the audi dealership to own up to the defect in the 2009-2011 2.0T tfsi models. My vehicle burns about a quart of oil every 200 miles and only has 45,000 miles on the odometer. Being a 2011 this shows I am still under the extended Warrenty. I wish for audi to resolve this issue and to reach out to the Hoffman Estates Audi and have my vehicle repaired free of charge. Thank you. More

Recall They quickly to care of a recall issue. I was given choices of the most convenient time to bring the Audi in for service. They finished the work und They quickly to care of a recall issue. I was given choices of the most convenient time to bring the Audi in for service. They finished the work under the time quoted. More

Completed the repairs throughly and on time. Highly recommend them for the service of your Audi car. The work was done throughly and on time. My car came back clean and warm. Highly recommend them for the service of your Audi car. The work was done throughly and on time. My car came back clean and warm. More