Audi Hoffman Estates - Service Center

Recent Seevice Mike was thorough and quick as usual. He informed me of the process for servicing my car, how long it would take, and what to do if I had any addition Mike was thorough and quick as usual. He informed me of the process for servicing my car, how long it would take, and what to do if I had any additional issues More

Replace rear windshield Rick did a wonderful job helping me get this fixed as always. Very helpful, proactive communicator and very responsive. He is always very friendly as Rick did a wonderful job helping me get this fixed as always. Very helpful, proactive communicator and very responsive. He is always very friendly as well. The cost was outrageous however. Shocking! More

Service Review I was greeted promptly and looked forward to a speedy visit, but the vehicle needed more work than first thought. The Service Rep. gave me a car to u I was greeted promptly and looked forward to a speedy visit, but the vehicle needed more work than first thought. The Service Rep. gave me a car to use so I could be on my way; which helped a lot. The car was done within the next hour, along with all my errands I was able to do. More

Consistently Great Service Ted McConnell was prompt, professional and pleasant when I had both maintenance and a repair on my Q3. The video message from the tech was a very help Ted McConnell was prompt, professional and pleasant when I had both maintenance and a repair on my Q3. The video message from the tech was a very helpful and nice surprise. Overall a very well run dealership who value every customer. More

20K Appointment All of my questions were answered thoroughly. They told me it would take an hour, and it took just less than an hour. I will be coming back. All of my questions were answered thoroughly. They told me it would take an hour, and it took just less than an hour. I will be coming back. More

Great Service, Trusted Resource I had new tires put on and I decided that I should also get an alignment. The car was pulling a bit and new tires need to be aligned correctly. The ap I had new tires put on and I decided that I should also get an alignment. The car was pulling a bit and new tires need to be aligned correctly. The appointment was easy to set up and the service writer (Mike) and mechanic (Anthony McGrath) were fabulous as usual. I trust these guys to always do a great job and to be straight with me. Everything turned out great. More

Terrible Experience I always have a fantastic experience at Audi, but this was very different. Please treat ALL customers with respect, courtesy and professionalism. This I always have a fantastic experience at Audi, but this was very different. Please treat ALL customers with respect, courtesy and professionalism. This Audi Service Center needs to do better! More

Taken care of by Mike I had to bring in my car last minute because of headlight issues. Mike was able to take care of everything and took care of two open recalls on my ca I had to bring in my car last minute because of headlight issues. Mike was able to take care of everything and took care of two open recalls on my car as well. Everything was done quickly and I feel that the service at your Audi dealership was exceptional. More

Recall and 45k service Excellent customer service. All work completed in a timely fashion. Recalls and service completed as promised by Mike Colles. I will definitely be bac Excellent customer service. All work completed in a timely fashion. Recalls and service completed as promised by Mike Colles. I will definitely be back for future services as needed. More

Service treated well Ted did a great job of communicating with me and working on one of those hard to diagnose problems. He offered a great alternative solution to furthe Ted did a great job of communicating with me and working on one of those hard to diagnose problems. He offered a great alternative solution to further diagnose the problem. More