Audi Hoffman Estates - Service Center

Customer see From the moment I drive up all associates are very polite efficient on getting my car serviced Inna timely manner . To be able express my concerns ar From the moment I drive up all associates are very polite efficient on getting my car serviced Inna timely manner . To be able express my concerns are without a doubt heard an taken care of promptly an effectively My go service Rick K is without a doubt abousuelty amazing effecentint as in getting my car servicesd promptly. He is definitely a asset to your Audi dealership .Thank you again for getting my car serviced very happy with all aspects of your service department. Pete & LINDA Very happy satisfied customer s More

Best in Town I came with a problem and you had the solution. You were true to your marketing campaign, thanks guys. I have purchased two vehicles from this dealer I came with a problem and you had the solution. You were true to your marketing campaign, thanks guys. I have purchased two vehicles from this dealership and I have been pleased with each purchase to include the service department. More

Recall Service Outstanding service, no wait and service manager was in constant communication with me about the work being done. I was able to take advantage of t Outstanding service, no wait and service manager was in constant communication with me about the work being done. I was able to take advantage of the free WiFi to do work while I waited and have a nice coffee and snack. More

Mike puts his customers first I still get my 2001 Audi TT serviced by Hoffman Estates Audi. They have always been honest about the repairs I need and those that can wait. They prov I still get my 2001 Audi TT serviced by Hoffman Estates Audi. They have always been honest about the repairs I need and those that can wait. They provide as much information as I ask for regarding the work that is needed, including the time and parts that will go into it. This was my first experience with the video from the mechanic. I loved it. It was great to have some reference to what was actually happening with the engine and down pipe. I have to make a specific call out to Mike. Not only did he walk me through the assessment and work needed, he was incredibly candid on what was needed and the best way to prioritize the work. It felt like I as the customer was his primary concern. More

10k checkup Great service the team was now to get my vehicle in and the work accomplished in great time. They kept me informed of everything that was going on wit Great service the team was now to get my vehicle in and the work accomplished in great time. They kept me informed of everything that was going on with my vehicle, excellent service. More

Service visit It was good. Would recommend this place for service visits. Rick was great in setting up the service, getting me a loaner and giving me updates It was good. Would recommend this place for service visits. Rick was great in setting up the service, getting me a loaner and giving me updates More

Service I recommend these locations to everyone service is very professional and very nice I live far away from their location but I only go to them I recommend these locations to everyone service is very professional and very nice I live far away from their location but I only go to them More

Excellent Customer Service Stopped in for my vehicle's first oil change. Upon arriving, was greeted by a friendly young lady and then escorted to the service area. Spoke to Ted, Stopped in for my vehicle's first oil change. Upon arriving, was greeted by a friendly young lady and then escorted to the service area. Spoke to Ted, where he gave me details of what will occur while my vehicle was being serviced as well as a time frame. Liked the attention to detail by receiving a video of my vehicle's health. It's the small touches that make a big difference. More

Great customer service Always have a great experience when I come to service my car. Main reason why I stay with Audi is there great customer service, but also make it hass Always have a great experience when I come to service my car. Main reason why I stay with Audi is there great customer service, but also make it hassle free. Thank you! More

Service visit Brought car in due to cel on Sat. It was week of Christmas so was told I would get call after holiday. Received call Wednesday 12/26. Told that turbo Brought car in due to cel on Sat. It was week of Christmas so was told I would get call after holiday. Received call Wednesday 12/26. Told that turbo was blown. Asked how that was possible car only has 37k. Service person said it’s common and likely happened due to wastegate problem that took out turbo - so I replied with some attitude and said at 37k on odometer? Audi should not have such problems. Asked what Audi Hoffman estimates for fix, told $3600, I replied “that’s not gonna happen, I’ll come pick it up. More