Audi Hoffman Estates - Service Center

Always a great experience! Working with Mike Colles and team was a great experience..... it always is! It's one of the main reasons I bought another Audi in recent years. Ever Working with Mike Colles and team was a great experience..... it always is! It's one of the main reasons I bought another Audi in recent years. Everyone there has our back and they make bringing in your car for service a breeze! Also loved the videos from the service department showing me how to engage certain capabilities on my car that I had asked about. My Q7 does EVERYTHING!! Now if you could just figure out a way for it to make a fresh cup of coffee ........ :) Thanks Hoffman Audi! More

Magnificent and efficient They were very generous and talkative and answered all my questions. They also had my car finished long before they said it would be done. They were very generous and talkative and answered all my questions. They also had my car finished long before they said it would be done. More

Very helpful Working with Rick is always a great experience! He is someone that I know I can call with any concern or question any time and he does return the ca Working with Rick is always a great experience! He is someone that I know I can call with any concern or question any time and he does return the call asap.He's helpfulness its very genuine. Rick truly makes sure that the costumer leave always satisfied. Its nice not to feel rushed , its like seeing a good friend. Overall a excellent service!!! Roman & Jadwiga Krupa More

Very Responsive and Complete Service I wanted my 2012 Q5 to be ready for winter. I was worried about the battery. Mike Colles said they could check my Q5 right away. The service depart I wanted my 2012 Q5 to be ready for winter. I was worried about the battery. Mike Colles said they could check my Q5 right away. The service department did a thorough evaluation and documented it with a video. I approved the work and the car was ready by 4:30 pm. All work was performed well and high quality. More

Top Notch Brought in my 16' A6 for routine maintenance and the tech spotted a broken thermostat. I was given a loaner and my baby was fixed and returned the ne Brought in my 16' A6 for routine maintenance and the tech spotted a broken thermostat. I was given a loaner and my baby was fixed and returned the next day. The new video by the tech was awesome! It showed the thermostat issue and other relevant car info. Hoffman Audi is top notch! More

Engine caution after work was done Engine light went on 10 minutes after leaving the dealer. Issue not resolved need to go back to the dealer next week. Oil change and coolant change th Engine light went on 10 minutes after leaving the dealer. Issue not resolved need to go back to the dealer next week. Oil change and coolant change then I get a yellow caution notice picture of an engine. More

Great communication! The text communication was really helpful. I really appreciated the video from the tech, reviewing the work completed and recommendations. (It’s alway The text communication was really helpful. I really appreciated the video from the tech, reviewing the work completed and recommendations. (It’s always good to know when your brake pads are below acceptable.) Mike let me know that my vehicle was being washed and when I could pick it up. All via text message. Thanks More

One Year Service All went well - no surprises. Two random problems we're investigated, but everything checked out OK. Wait was a little longer than expected, but it wa All went well - no surprises. Two random problems we're investigated, but everything checked out OK. Wait was a little longer than expected, but it was a busy Monday morning. More

Great customer service My car is fixed and service was great. I had previously called a few Audi dealers and all were rude. This one did great. Thanks My car is fixed and service was great. I had previously called a few Audi dealers and all were rude. This one did great. Thanks More

Winter wheel swap Brought car in for winter wheel swap with balancing. Very pleased that the the service included the washing of the summer wheels. The guys in service Brought car in for winter wheel swap with balancing. Very pleased that the the service included the washing of the summer wheels. The guys in service were a very friendly and accommodating More