Audi Hoffman Estates - Service Center

Well taken care of My battery died and they got me right in with no appt. I particularly liked the video from the technician going over the vehicle inspection. They also My battery died and they got me right in with no appt. I particularly liked the video from the technician going over the vehicle inspection. They also washed my driver side rubber mat off, not just the car. More

Joe M best tech around Joe really cares about his customers takes the time to make sure they are happy. No matter local or people from different states he will make sure you Joe really cares about his customers takes the time to make sure they are happy. No matter local or people from different states he will make sure you're happy. More

Awesome Will be back next service, great staff, very polite, store was clean and loved the showroom. I love the video text that showed them working on my car Will be back next service, great staff, very polite, store was clean and loved the showroom. I love the video text that showed them working on my car most definitely ahead of the others with this technology. Thanks More

Great service without the hard sell. This dealership provides great service. Got tired of the hard sell every time I went to another local dealership. Only thing I think they could do This dealership provides great service. Got tired of the hard sell every time I went to another local dealership. Only thing I think they could do better is the waiting area. Another dealership I used to go to had theater type seating and desks with chairs to work at. When you are waiting for your car for 2-4 hours comfort is nice. More

Ted was awesome as usual, very well organized Had recall service done and finished when promised. Everything went smooth on time. Loaner was ready, clean and full of gas. My car washed and waiti Had recall service done and finished when promised. Everything went smooth on time. Loaner was ready, clean and full of gas. My car washed and waiting for me before my arrival. More

Customer service that goes above and beyond Drove in without appointment concerned about tire pressure and was immediately taken care of. I was walked through issue that turned out to be nail in Drove in without appointment concerned about tire pressure and was immediately taken care of. I was walked through issue that turned out to be nail in sidewall of tire. Decided to get 45000 mile maintenance done while I was there, received dealer car and was on my way. Received call next day new tire was delivered and installed. By far the best service and experience with a dealership. They always go above and beyond. More

Absolutely terrible, zero communication. I went in after having my brakes done and, in under 10,000 miles, the brakes started severely pulsating. The service department claimed that they cou I went in after having my brakes done and, in under 10,000 miles, the brakes started severely pulsating. The service department claimed that they couldn’t replicate the pulsating; it was not intermittent, they did, however, have a long list of things they were trying to sell me that didn’t need to be done. For instance, the tech indicated that I needed new wiper blades; they were just replaced a week prior, he also claimed that my air filter was deficient and needed to be replaced. However, I personally replaced my air filter with a K&N filter 2000 miles prior to this appointment. I was also told by the service adviser that they could not take my car on a test drive at highway speeds in order to replicate the pulsating; he claimed that was against the law, he lied. I reached out to Andy, twice, leaving him messages, and he never bothered to call me back. Only after calling Audi USA did they bother to warranty their substandard work. I only go here because of the warranty I bought from their finance department with a disappearing deductible; I don’t pay a deductible if I get the car repaired there. Going here is absolutely not worth saving the $100. More

Great experience Fast service, great team always the best prices. Rick and team always go above and beyond to give the best experience possible each and every time Fast service, great team always the best prices. Rick and team always go above and beyond to give the best experience possible each and every time More

Great experience The service was perfect. Ted McConell was the one who checked me in and kept me informed throughout my time at the dealership. When he determined tha The service was perfect. Ted McConell was the one who checked me in and kept me informed throughout my time at the dealership. When he determined that it would be several hours to wait for what I needed completed, he got me a loaner and had me out of the building in under 10 minutes. He also took the time to explain some of the new features on the loaner. He also personally washed my car so I could get my car in time when I came back to pick it up. More

Audi A8 Oil & filter change Appointment on a Saturday afternoon timing was great. Fast and professional service, got me in and out quickly. Also provided a car wash which was a p Appointment on a Saturday afternoon timing was great. Fast and professional service, got me in and out quickly. Also provided a car wash which was a plus, thanks again. More