Audi Hoffman Estates - Service Center

Great experience I went in without an appointment on Monday morning. Service team listened to the problem and resolved the issue within an hour. The staff was very cou I went in without an appointment on Monday morning. Service team listened to the problem and resolved the issue within an hour. The staff was very courteous More

Bad service Overall service was really bad. I came in for a oil change sign that would come every now and then. Service department said to come back when I see th Overall service was really bad. I came in for a oil change sign that would come every now and then. Service department said to come back when I see the sign. They couldn’t tell me this over the phone when I made my appointment?? More

20,000 Mile Check Up Q7 Great experience, friendly service staff offered a loaner for the day and the car was ready earlier than promised. I will be coming back in the future Great experience, friendly service staff offered a loaner for the day and the car was ready earlier than promised. I will be coming back in the future More

Tires low Was concerned that tires were low. Did not have a appointment however was able to have someone check tires and looked over everything. Good people tha Was concerned that tires were low. Did not have a appointment however was able to have someone check tires and looked over everything. Good people that do good work. More

Great service - Great staff Once again the friendly faces of Audi helped us with service on our car. We were in fast, out fast all the while feeling like the staff genuinely care Once again the friendly faces of Audi helped us with service on our car. We were in fast, out fast all the while feeling like the staff genuinely cared about taking care of our needs. Thank youAudi and Mike Colles for helping us! More

Top notch service As always Audi Hoffman doesn’t disappoint. I have been with since 2013. Next Audi will definitely be through Audi Hoffman again. Ricky Kelstrom handle As always Audi Hoffman doesn’t disappoint. I have been with since 2013. Next Audi will definitely be through Audi Hoffman again. Ricky Kelstrom handled everything from beginning to end. Keptt me up to date on what was needed for my A5 and was always informative. Have never felt like a business transaction more like being taken care of from a Family. More

1 visit after 10000 miles I am very satisfy with the services on Saturday November 10, 2018 . I enjoy that the time was last than I thought and everything went smoothly. I am very satisfy with the services on Saturday November 10, 2018 . I enjoy that the time was last than I thought and everything went smoothly. More

09 A3 Mike made our service visit easy. He communicated daily and let me know what to expect at every opportunity. I indicated that text messaging was prefe Mike made our service visit easy. He communicated daily and let me know what to expect at every opportunity. I indicated that text messaging was preferable and Mike effectively sent me updates via text. More

Distorted side-view mirror The driver's side-view mirror distorted the images - the oncoming cars were magnified in one area & then shrunk back down in other areas of the mirror The driver's side-view mirror distorted the images - the oncoming cars were magnified in one area & then shrunk back down in other areas of the mirror. It took 2 replacement mirrors to get a mirror with less distortion. More

Awesome Everyone is so happy and helpful, Rick Kelstrom is amazing, always takes care of me, makes me feel like I don’t need to worry about anything regarding Everyone is so happy and helpful, Rick Kelstrom is amazing, always takes care of me, makes me feel like I don’t need to worry about anything regarding my car. Everything is done on time and whatever time is promised is the time I get my car on. So happy with every service appt I have had so far ! More