Audi Hoffman Estates - Service Center

Fluids top off Rick is always very helpful and informative. He will go the extra mile to make sure everything is taken care of. He even returns phone calls. Rick is always very helpful and informative. He will go the extra mile to make sure everything is taken care of. He even returns phone calls. More

Everything about the service was perfect! Dropped off the car for the air bag recall just after 7:30, got a ride to work from super-friendly Bill in a new Q5. At 10, received a text with a lin Dropped off the car for the air bag recall just after 7:30, got a ride to work from super-friendly Bill in a new Q5. At 10, received a text with a link to a video and report from the tech, explaining what they’d done so far. Nice touch! Got a call that the service was complete at 12:45. Bill picked me up at 1:15 and I was driving away with a newly washed car by 1:45! Quick and efficient. More

Informative but lacks some details There was no service advisor around when i picked up my vehicle. I was not told warranty parts were ordered so i dont know how I be contacted for foll There was no service advisor around when i picked up my vehicle. I was not told warranty parts were ordered so i dont know how I be contacted for follow up. More

Good overall. Great service advisor. The only problem was the 2:15 service time. Oil change and a few more things can be handled in 1-1.5 hours Great service advisor. The only problem was the 2:15 service time. Oil change and a few more things can be handled in 1-1.5 hours More

Efficient I took my Q5 in for my first 10,000 mile check and I was able to get an appointment very easily and the vehicle was done before the approximate time. I took my Q5 in for my first 10,000 mile check and I was able to get an appointment very easily and the vehicle was done before the approximate time. More

Recall I will certainly be switching from Audi of Westmont. The staff is more knowledgeable and efficient. The facility is also outstanding. From booking the I will certainly be switching from Audi of Westmont. The staff is more knowledgeable and efficient. The facility is also outstanding. From booking the appointment to the actual service, it could not have been any easier. More

Very good; I didn't have an appt. but my problem was addressed & a part is being ordered. Mike Torelli seemed to care about my problem & was very friendly. I didn't have an appt. but my problem was addressed & a part is being ordered. Mike Torelli seemed to care about my problem & was very friendly. More

Ted is great! Awesome service, Ted facilitated my Q7 detail, provided me with a similar or equivalent loaner car and the outcome is great, coming here is a no-brain Awesome service, Ted facilitated my Q7 detail, provided me with a similar or equivalent loaner car and the outcome is great, coming here is a no-brainer, certainly recommend to my friends. More

Knowledgeable, helpful and honest. Called for service appointment on 10-24-18, brought car in on 10-25-18, work was completed within an hour and a half. Ted McConnell took the time to d Called for service appointment on 10-24-18, brought car in on 10-25-18, work was completed within an hour and a half. Ted McConnell took the time to discuss their findings and my options. More

Excellent Service for 14(+) Years I brought my 2004 Audi TT in for service and a thorough inspection after buying it less than 3 weeks ago. They did a very excellent job inspecting my I brought my 2004 Audi TT in for service and a thorough inspection after buying it less than 3 weeks ago. They did a very excellent job inspecting my car and highlighting things that should be done as well as identifying things that were very good to know. This dealer has always been top notch! More