Audi Hoffman Estates - Service Center

Informative but lacks some details There was no service advisor around when i picked up my vehicle. I was not told warranty parts were ordered so i dont know how I be contacted for foll There was no service advisor around when i picked up my vehicle. I was not told warranty parts were ordered so i dont know how I be contacted for follow up. More

Good overall. Great service advisor. The only problem was the 2:15 service time. Oil change and a few more things can be handled in 1-1.5 hours Great service advisor. The only problem was the 2:15 service time. Oil change and a few more things can be handled in 1-1.5 hours More

Efficient I took my Q5 in for my first 10,000 mile check and I was able to get an appointment very easily and the vehicle was done before the approximate time. I took my Q5 in for my first 10,000 mile check and I was able to get an appointment very easily and the vehicle was done before the approximate time. More

Recall I will certainly be switching from Audi of Westmont. The staff is more knowledgeable and efficient. The facility is also outstanding. From booking the I will certainly be switching from Audi of Westmont. The staff is more knowledgeable and efficient. The facility is also outstanding. From booking the appointment to the actual service, it could not have been any easier. More

Very good; I didn't have an appt. but my problem was addressed & a part is being ordered. Mike Torelli seemed to care about my problem & was very friendly. I didn't have an appt. but my problem was addressed & a part is being ordered. Mike Torelli seemed to care about my problem & was very friendly. More

Ted is great! Awesome service, Ted facilitated my Q7 detail, provided me with a similar or equivalent loaner car and the outcome is great, coming here is a no-brain Awesome service, Ted facilitated my Q7 detail, provided me with a similar or equivalent loaner car and the outcome is great, coming here is a no-brainer, certainly recommend to my friends. More

Knowledgeable, helpful and honest. Called for service appointment on 10-24-18, brought car in on 10-25-18, work was completed within an hour and a half. Ted McConnell took the time to d Called for service appointment on 10-24-18, brought car in on 10-25-18, work was completed within an hour and a half. Ted McConnell took the time to discuss their findings and my options. More

Excellent Service for 14(+) Years I brought my 2004 Audi TT in for service and a thorough inspection after buying it less than 3 weeks ago. They did a very excellent job inspecting my I brought my 2004 Audi TT in for service and a thorough inspection after buying it less than 3 weeks ago. They did a very excellent job inspecting my car and highlighting things that should be done as well as identifying things that were very good to know. This dealer has always been top notch! More

Pleasant atmosphere, decent experience Was originally told the timeframe for service (simple computer tune) would be 45 minutes to 1 hour and to arrive prior to noon to see my Advisor. I to Was originally told the timeframe for service (simple computer tune) would be 45 minutes to 1 hour and to arrive prior to noon to see my Advisor. I told him I was on the way and would be there by 11. I arrived on time and he was gone. After 20 minutes of looking for him another advisor took my car in. The 45 minute service took 2 hours.... BUT, all in all the experience was not terrible, it was just poor communication. I'm happy with the service, they just need to do better on the "personal" side of things. More

Unhappy with communication but happy with service I am fairly new to the area, and the first time I came here I had a wonderful experience so I decided to come back. This time I wasn’t pleased with th I am fairly new to the area, and the first time I came here I had a wonderful experience so I decided to come back. This time I wasn’t pleased with the communication and customer service. I was not greeted with a smile but instead I felt like I was bothering the service guy. He honestly seemed annoyed, I’m not sure if he was simply busy and maybe I came at “a bad time” although I had an appointment. I never received a text or call that my car was ready, so at 7pm I called and the service department was closed. I never received a call that my vehicle was ready either. I went the next day to pick up my car and no details of what was done was explained or discussed. There is also a note that I declined tire rotation and I never did. The same service guy came and his demeanor was the exact same. He seemed rushed and didn’t try or want to explain anything when I inquired with the cashier about what was done. If I return I will definitely ask for a different service guy. More