Audi Hoffman Estates - Service Center

Great and thorough Service Had a sudden problem with an older Audi, running very rough and not accelerating properly. I stopped by the dealer for a diagnostic review early on a Had a sudden problem with an older Audi, running very rough and not accelerating properly. I stopped by the dealer for a diagnostic review early on a Saturday morning. They were able to get me in, and repaired in about 3 hours. All the staff are professional and obviously very customer oriented. More

Excellent staff Excellent customer service and prices are reasonable. Rick has helped from start to finish and it was very comfortable abd they offered loner car too Excellent customer service and prices are reasonable. Rick has helped from start to finish and it was very comfortable abd they offered loner car too More

35,000 mile service I called in on a Thursday because Michael R. told me it was time for an oil change and my 35,000 mile service. The gentleman was able to schedule me t I called in on a Thursday because Michael R. told me it was time for an oil change and my 35,000 mile service. The gentleman was able to schedule me the next day for 1 PM. I came in and they were completed within the hour and I was on my way. I was thoroughly satisfied More

Great customer service Explained service requirements well. Provided accurate completion time. Provided excellent review and explanation of completed services. Offered o Explained service requirements well. Provided accurate completion time. Provided excellent review and explanation of completed services. Offered options while service was being performed. Overall efficient process More

Very thorough I brought my new A5 in for an intermittent rattle. Joe in service was excellent, keeping me informed throughout the week that it was in the shop. It w I brought my new A5 in for an intermittent rattle. Joe in service was excellent, keeping me informed throughout the week that it was in the shop. It wasn’t a quick fix, but it was the right fix. I appreciated that the dealership gave me another similarly equipped A5 loaner to use for the week. Getting my car back in better shape than when I bought it was amazing! More

2014 S5 They did a great job on the car looks great when it came out and we are very happy with the service. We will be back They did a great job on the car looks great when it came out and we are very happy with the service. We will be back More

Excellent at setting expectations and exceeded my expectatio I actually enjoyed the overall experience. The car looked great when I got it back too! Rick was very professional, helpful and informative. Thanks! I actually enjoyed the overall experience. The car looked great when I got it back too! Rick was very professional, helpful and informative. Thanks! Thanks More

Recall Service I was on the waiting list for recall work. They contacted me as soon as the part was available. Everyone at Hoffman Estates Audi is friendly & profess I was on the waiting list for recall work. They contacted me as soon as the part was available. Everyone at Hoffman Estates Audi is friendly & professional. More

New tires Great communication lead to great service. Car was ready at the agreed on time and it washed and vacuumed. The coffee machine worked well too. Great communication lead to great service. Car was ready at the agreed on time and it washed and vacuumed. The coffee machine worked well too. More

45 K service Performed as promised, received the car back same day. Always have been very happy with their service. Dean Turner has been a great help and has alwa Performed as promised, received the car back same day. Always have been very happy with their service. Dean Turner has been a great help and has always responded proptley to any of my concerns. One of the best sales person I have came across in 35 years. More