Audi Hoffman Estates - Service Center

35,000 mile service I called in on a Thursday because Michael R. told me it was time for an oil change and my 35,000 mile service. The gentleman was able to schedule me t I called in on a Thursday because Michael R. told me it was time for an oil change and my 35,000 mile service. The gentleman was able to schedule me the next day for 1 PM. I came in and they were completed within the hour and I was on my way. I was thoroughly satisfied More

Great customer service Explained service requirements well. Provided accurate completion time. Provided excellent review and explanation of completed services. Offered o Explained service requirements well. Provided accurate completion time. Provided excellent review and explanation of completed services. Offered options while service was being performed. Overall efficient process More

Very thorough I brought my new A5 in for an intermittent rattle. Joe in service was excellent, keeping me informed throughout the week that it was in the shop. It w I brought my new A5 in for an intermittent rattle. Joe in service was excellent, keeping me informed throughout the week that it was in the shop. It wasn’t a quick fix, but it was the right fix. I appreciated that the dealership gave me another similarly equipped A5 loaner to use for the week. Getting my car back in better shape than when I bought it was amazing! More

2014 S5 They did a great job on the car looks great when it came out and we are very happy with the service. We will be back They did a great job on the car looks great when it came out and we are very happy with the service. We will be back More

Excellent at setting expectations and exceeded my expectatio I actually enjoyed the overall experience. The car looked great when I got it back too! Rick was very professional, helpful and informative. Thanks! I actually enjoyed the overall experience. The car looked great when I got it back too! Rick was very professional, helpful and informative. Thanks! Thanks More

Recall Service I was on the waiting list for recall work. They contacted me as soon as the part was available. Everyone at Hoffman Estates Audi is friendly & profess I was on the waiting list for recall work. They contacted me as soon as the part was available. Everyone at Hoffman Estates Audi is friendly & professional. More

New tires Great communication lead to great service. Car was ready at the agreed on time and it washed and vacuumed. The coffee machine worked well too. Great communication lead to great service. Car was ready at the agreed on time and it washed and vacuumed. The coffee machine worked well too. More

45 K service Performed as promised, received the car back same day. Always have been very happy with their service. Dean Turner has been a great help and has alwa Performed as promised, received the car back same day. Always have been very happy with their service. Dean Turner has been a great help and has always responded proptley to any of my concerns. One of the best sales person I have came across in 35 years. More

Awesome service and care The service I get each time is amazing and recommend them to everyone! The job is always done on time and done right the first time! The service I get each time is amazing and recommend them to everyone! The job is always done on time and done right the first time! More

15000 maintenance visit I was very pleased with the service. Rick was awesome. He was so friendly and kind. I appreciated the video that was sent from the technician explain I was very pleased with the service. Rick was awesome. He was so friendly and kind. I appreciated the video that was sent from the technician explaining what was done on the car and what he would recommend done. More