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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,840 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,840 Reviews of Audi Hoffman Estates - Service Center
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October 10, 2018
Brake change Service is always fast and efficient plus everyone at Audi Hoffman estates is very friendly. Will be purchasing another vehicle from here in the futur Service is always fast and efficient plus everyone at Audi Hoffman estates is very friendly. Will be purchasing another vehicle from here in the future. More
by LUISABONCE15
Verified CustomerEmployees Worked With
Tyler Schutt
October 08, 2018
Mixed feelings I have been taking my car here for service since purchased new. On previous occasions my car has been returned to me after repairs with a check engine I have been taking my car here for service since purchased new. On previous occasions my car has been returned to me after repairs with a check engine light on. Brought in for tire warrant work, told it was repaired only to find out after returning a day later with a low tire warning, that I was in fact sent back out with a nail still in the tire and that it was never repaired This time the oils separator was replaced. Car was at the Hoffman Estates facility for 3 weeks. Car was returned only half full of oil and someone put 66 miles on it while in possession of repair facility. No explanation was offered for the excess miles out on when pressed. More
by RickyBobby
Employees Worked With
Mike Colles
October 08, 2018
Very courteous and friendly The atmosphere was so inviting I didn't even realize that I had waited for my car that long because I was out of there in an hour I really will be com The atmosphere was so inviting I didn't even realize that I had waited for my car that long because I was out of there in an hour I really will be coming back and this will be the only place that I will be getting my Audi service great customer service More
by ELEASE.DOBBS
Employees Worked With
Ted McConnell, Rick Kelstrom, Mike Torelli, Mike Colles
October 08, 2018
Awesome Thank you to Mike and the whole team! Took care of my car and fixed more than I even know needed to be done! Will always buy my Audi’s here!!! Thank you to Mike and the whole team! Took care of my car and fixed more than I even know needed to be done! Will always buy my Audi’s here!!! More
by KARINW918
Employees Worked With
Mike Colles
October 07, 2018
Treated me so great! Everyone at this dealerahip treated me great. I was in for service and they were so helpful and professional and it was an excellent experiece. I high Everyone at this dealerahip treated me great. I was in for service and they were so helpful and professional and it was an excellent experiece. I highly reccomend this dealership. More
by Carl12345
Employees Worked With
Mike Torelli, Mike Colles
October 06, 2018
Disappointing Customer service was bad. They fixed my car but I had to call multiple times a day before anyone would talk to me or give me any updates. Whenever som Customer service was bad. They fixed my car but I had to call multiple times a day before anyone would talk to me or give me any updates. Whenever someone would answer I would be told it will be just one more day. It took over a week. I fully understand parts not coming in and it may take a while. The 2 things that really upset me was the first day I sat at the dealership for 3 hours before I found out i wasn't getting my car back. Then when I was told that I wasn't provided a loaner car. Again I understand it's hard to get a car right away but over a week no car. Ever time I called I asked and nothing. I was lucky I had a friend with an extra car. They washed my car and mats which was great until I sat in my car and it looked like they cleaned it while my mats were still inside because all the debris from the mats was all over my dash and seats. I'm just disappointed, with a brand like Audi I felt I would have better customer service. More
by Bhalu23
Employees Worked With
Don't want to divulge
October 06, 2018
SERVICE WITH A SMILE Was able to make an appointment without delay. Actual repair was shorter than estimated time - much appreciated as I had a busy day. The staff were p Was able to make an appointment without delay. Actual repair was shorter than estimated time - much appreciated as I had a busy day. The staff were polite and attentive. More
by MaryB
Employees Worked With
Rick Kelstrom
October 06, 2018
Grear Mike service guy was great. Very helpful. Nice place to hang while waiting. Very clean place. Good cafe. Need sandwiches may be. Would go back Mike service guy was great. Very helpful. Nice place to hang while waiting. Very clean place. Good cafe. Need sandwiches may be. Would go back More
by charbs20
Employees Worked With
Mike Torelli
October 06, 2018
Battery check Everyone that had helped me with questions I had with my car battery was very helpful and the video updates they send you is one of a kind. Everyone that had helped me with questions I had with my car battery was very helpful and the video updates they send you is one of a kind. More
by AE_ACE
Employees Worked With
Rick Kelstrom
October 06, 2018
An excellent service experience I say 'excellent' because I'm not sure of a word expressing a more-perfect experience. First because they immediately had me bring in the car when I I say 'excellent' because I'm not sure of a word expressing a more-perfect experience. First because they immediately had me bring in the car when I called with an issue. Second, a technician was working on the problem, I'm guesing, in less that 15 minutes. Third, because the problem was fixed and I was on my way, with a freshly washed car, by the way! (Too bad the rain started again less than five minutes later. And finally the Fourth reason, because the video with Mark explaining what the problem was and how he resolved it demonstrated the adage "a picture is worth a thousand words'. Thanks to Mark for his work, and to Ted for getting me in, and then seeing me out as a happy and satisfied customer. More
by LarryN
Employees Worked With
Mark ?? The tech who fixed the issue and was on the video., Ted McConnell
