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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,815 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,815 Reviews of Audi Hoffman Estates - Service Center
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October 04, 2018
Way to expensive Crazy expensive service. They want to charge for every independent problem or diagnosis you need checked with your vehicle. I had a head light out, se Crazy expensive service. They want to charge for every independent problem or diagnosis you need checked with your vehicle. I had a head light out, service engine light on, and a noise coming from the front drivers side wheel. They did say the bulb was bad and needed replacement, the wheel noise MAYBE was a new control arm needed to replace but they were not positive, and the service engine light checkup they wanted more money to find out that problem. Don't they have a computer hookup to tell you quickly what that problem is? Okay, so I paid $160 for them to tell me a headlamp bulb needed replacement and they wouldn't even replace it if i just paid the parts cost. The tech video even showed he took out the bulb to show it was bad, its unbelievable they wanted labor to put a new bulb back in although they wont charge to put the old bad one back in...Such a waist of time and money, i just cant recommend this place, .. More
by alohachicagoe
Verified CustomerEmployees Worked With
Mike Torelli, Mike Colles
October 04, 2018
Excellent service always Had unexpected tire issue. Got in and out smoothly. Great service by Ted and team. I’ve been coming here 3 years since I bought my Audi from a whole Had unexpected tire issue. Got in and out smoothly. Great service by Ted and team. I’ve been coming here 3 years since I bought my Audi from a wholesaler and the service has always been first class. More
by BGROARK1
Employees Worked With
Ted McConnell
October 04, 2018
Great Service I had a check engine light come on in my S5 right before Labor Day weekend and I called in to schedule an appointment. Mike told me when the first ava I had a check engine light come on in my S5 right before Labor Day weekend and I called in to schedule an appointment. Mike told me when the first available loaner was and when I brought my car in it was ready to go for me. It was a slightly larger repair and Mike kept me posted on all of the updates. When the car was done he gave me a call and when I went to pick it up it was cleaned up and ready to go! It’s been about 3 weeks since the car was in and everything is working great. Thanks again to Mike and the Audi team! More
by HERTJ94
Employees Worked With
Mike Colles
October 04, 2018
Mike always does a great job. Mike is always helpful and goes above and beyond his job. Have my car serviced here mainly because of my experience with mike over the years. Mike is always helpful and goes above and beyond his job. Have my car serviced here mainly because of my experience with mike over the years. More
by JIMCACIOPPO3
Employees Worked With
Mike Torelli
October 04, 2018
Good sery done right the first time! I've purchased 6 Audi's from this dealership over the years and what stands out the most is the level of service and the quality of work performed. I I've purchased 6 Audi's from this dealership over the years and what stands out the most is the level of service and the quality of work performed. It's one of the reasons I keep going back. Rick and Ted are excellent service consultants, actually all of the guys are very good. They even provide a video of the work being performed that is texted to you to confirm the process. Solid professional group. More
by GMINOGUE7
Employees Worked With
Ted McConnell, Rick Kelstrom, Valentina Maciunas, Mike Colles
October 04, 2018
Excellent Have made several service visits. All very professional and attentive to my service needs. each and every visit was a enjoyable experience.. you a Have made several service visits. All very professional and attentive to my service needs. each and every visit was a enjoyable experience.. you are to be commended for your fine team in your service department.. More
by Stephenjphillips
Employees Worked With
Ted McConnell, Rick Kelstrom, Mike Torelli, Mike Colles
October 04, 2018
A++ service The service department did such a great job getting my A8 serviced and completed timely. They went over and above to ensure all of my concerns were a The service department did such a great job getting my A8 serviced and completed timely. They went over and above to ensure all of my concerns were addressed. I look forward to working with Audi HE again!!! More
by CPUDWI1
Employees Worked With
Mike Colles
October 04, 2018
Friendly Associates and Tech Great job, friendly associates, clean place, quick response, quick service. Great people, great place , nice service video,good recommendations . I am Great job, friendly associates, clean place, quick response, quick service. Great people, great place , nice service video,good recommendations . I am satisfied with their service. Easy fix. Easy inand easy out. More
by BUTCHGUIABJR
October 04, 2018
Prompt service Very happy with my service experience. My original appointment was for the next day. I found myself with available time the day before and you were ab Very happy with my service experience. My original appointment was for the next day. I found myself with available time the day before and you were able to accommodate me. More
by SHARON.SNYDER
September 30, 2018
Great Service Rick was great! He listened to and understood my concerns, provided an unplanned loaner vehicle, and followed up promptly once the work was complete. Rick was great! He listened to and understood my concerns, provided an unplanned loaner vehicle, and followed up promptly once the work was complete. Highly recommend working with Rick and at this Audi Service Center. More
by nk123
Employees Worked With
Rick Kelstrom
