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Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,837 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,837 Reviews of Audi Hoffman Estates - Service Center
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October 08, 2018
Awesome Thank you to Mike and the whole team! Took care of my car and fixed more than I even know needed to be done! Will always buy my Audi’s here!!! Thank you to Mike and the whole team! Took care of my car and fixed more than I even know needed to be done! Will always buy my Audi’s here!!! More
by KARINW918
Verified CustomerEmployees Worked With
Mike Colles
October 07, 2018
Treated me so great! Everyone at this dealerahip treated me great. I was in for service and they were so helpful and professional and it was an excellent experiece. I high Everyone at this dealerahip treated me great. I was in for service and they were so helpful and professional and it was an excellent experiece. I highly reccomend this dealership. More
by Carl12345
Employees Worked With
Mike Torelli, Mike Colles
October 06, 2018
Disappointing Customer service was bad. They fixed my car but I had to call multiple times a day before anyone would talk to me or give me any updates. Whenever som Customer service was bad. They fixed my car but I had to call multiple times a day before anyone would talk to me or give me any updates. Whenever someone would answer I would be told it will be just one more day. It took over a week. I fully understand parts not coming in and it may take a while. The 2 things that really upset me was the first day I sat at the dealership for 3 hours before I found out i wasn't getting my car back. Then when I was told that I wasn't provided a loaner car. Again I understand it's hard to get a car right away but over a week no car. Ever time I called I asked and nothing. I was lucky I had a friend with an extra car. They washed my car and mats which was great until I sat in my car and it looked like they cleaned it while my mats were still inside because all the debris from the mats was all over my dash and seats. I'm just disappointed, with a brand like Audi I felt I would have better customer service. More
by Bhalu23
Employees Worked With
Don't want to divulge
October 06, 2018
SERVICE WITH A SMILE Was able to make an appointment without delay. Actual repair was shorter than estimated time - much appreciated as I had a busy day. The staff were p Was able to make an appointment without delay. Actual repair was shorter than estimated time - much appreciated as I had a busy day. The staff were polite and attentive. More
by MaryB
Employees Worked With
Rick Kelstrom
October 06, 2018
Grear Mike service guy was great. Very helpful. Nice place to hang while waiting. Very clean place. Good cafe. Need sandwiches may be. Would go back Mike service guy was great. Very helpful. Nice place to hang while waiting. Very clean place. Good cafe. Need sandwiches may be. Would go back More
by charbs20
Employees Worked With
Mike Torelli
October 06, 2018
Battery check Everyone that had helped me with questions I had with my car battery was very helpful and the video updates they send you is one of a kind. Everyone that had helped me with questions I had with my car battery was very helpful and the video updates they send you is one of a kind. More
by AE_ACE
Employees Worked With
Rick Kelstrom
October 06, 2018
An excellent service experience I say 'excellent' because I'm not sure of a word expressing a more-perfect experience. First because they immediately had me bring in the car when I I say 'excellent' because I'm not sure of a word expressing a more-perfect experience. First because they immediately had me bring in the car when I called with an issue. Second, a technician was working on the problem, I'm guesing, in less that 15 minutes. Third, because the problem was fixed and I was on my way, with a freshly washed car, by the way! (Too bad the rain started again less than five minutes later. And finally the Fourth reason, because the video with Mark explaining what the problem was and how he resolved it demonstrated the adage "a picture is worth a thousand words'. Thanks to Mark for his work, and to Ted for getting me in, and then seeing me out as a happy and satisfied customer. More
by LarryN
Employees Worked With
Mark ?? The tech who fixed the issue and was on the video., Ted McConnell
October 05, 2018
Just checking the issues Charged me $180 just to check as I already asked prior to check whether I'm going to get charged or no. They said no until they fix something but they Charged me $180 just to check as I already asked prior to check whether I'm going to get charged or no. They said no until they fix something but they still charged me and my car wasnt running good neforr the check up but was worst after the check up. So I'm not all happy with the service. More
by Sankherohit
Employees Worked With
Mike Torelli
October 05, 2018
I was very dissapointed with the lack of customer service I recently purchased a 2015 A3 with 21,000 at this location. I was told the Audi care transfered with this car. I brought the car in for its normal se I recently purchased a 2015 A3 with 21,000 at this location. I was told the Audi care transfered with this car. I brought the car in for its normal service/oil change. I was told the Audi care wasnt active. I was told sorry, there is nothing we can do it states inactive. I explained what i was told when I purchased and asked how to figure this out. My representative was rude and not helpful at all. I had to insist on speaking to a managet or whomever to fix this confusion. Thank goodness my sales rep got involved and figured out the situation. I dont know if the service rep was just having a bad day or what but the customer service was poor. Not having a good feeling about my experience it continues...I picked up my car and now the acceration isnt working properly. I explained the dangerous jerking while accerating and the danger on the expressway and they cant look at it for a few days. Based on how I was treated I dont feel this is a coincidence. More
by Bt
October 05, 2018
The Best I love the way they treat all of the clients that walk through the doors at the dealership. Míke Torelli has to be the absolute best ever. He care I love the way they treat all of the clients that walk through the doors at the dealership. Míke Torelli has to be the absolute best ever. He cares for all the clients that he service. I will buy another Audi from Hoffman Estates Audi dealership More
by Louism27
Employees Worked With
Mike Torelli
