Audi Hoffman Estates - Service Center

Routine maintenance Service done in timely manner. Service kept me up to date with progress. Also sent email with video link to show if there were any issues with my car. Service done in timely manner. Service kept me up to date with progress. Also sent email with video link to show if there were any issues with my car. More

Normal maintenance and new rear. Rakes Ted is awesome!! I had to get my car in this week before a road trip and he scheduled a visit and provided a loaner for the day...everything ran smoo Ted is awesome!! I had to get my car in this week before a road trip and he scheduled a visit and provided a loaner for the day...everything ran smooth. More

New car rattle I brought my new 2018 A5 SB in for a rattle that appears to be connected to the cover in the back. The technician added some felt and we we then went I brought my new 2018 A5 SB in for a rattle that appears to be connected to the cover in the back. The technician added some felt and we we then went for a test drive. During the drive, the rattle was muffled, but still there. Since then, I have driven quite a bit and the rattle is back, just as loud as before. The guy who checked me in and the technicjan were very courteous and I like the video and checklist that was sent to my email, recapping what was done. Unfortunately, the issue wasn’t fixed and I will need to bring the car back for another appointment. More

stellar customer service They always greet you as soon as you pull in, ,calmly handle your need or concern, and then make sure you are comfortable if waiting .I love my Au They always greet you as soon as you pull in, ,calmly handle your need or concern, and then make sure you are comfortable if waiting .I love my Audi and find your dealership and the employees greatly support the brand. More

Service 20k on s4 Service was excellent. I was met as soon as I entered the service bay by a service writer who knew my service need. Everyone was very courteous. P Service was excellent. I was met as soon as I entered the service bay by a service writer who knew my service need. Everyone was very courteous. Peas informed that the service would take 1/1/2 hours which was an accurate estimate. More

Service rep Mike was very nice and professional. It was my first time there and he was able to pull up my account info right away. Other employees were very frien Mike was very nice and professional. It was my first time there and he was able to pull up my account info right away. Other employees were very friendly as well, especially a salesman who helped me with a question I had about my Audi Connect. It was nice that he took the time to help me More

efficient, friendly, feel in "good and honest" hands It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everyt It was the first time that Mike Colles in service "took in" my car (and I service it at your place since the purchase in 2010.) Mike explained everything that will be done and then what has been done.....needless to say great overall service that makes me travel the extra 10 miles rather than going to a dealier closer to my home. Always feel appreciated as an owner! My car has only 40K on it so keeping this wonderful little toy for everr - but will definitely buy my A7 or Q7 at this dealership early next year. More

Great Service Service was great and communication was wonderful! 5 stars in my book! They were done when they said they would be, they sent reminders before hand Service was great and communication was wonderful! 5 stars in my book! They were done when they said they would be, they sent reminders before hand and during service to keep me updated. More

Great Service The communications with the service rep (Michael Colles) and the actual service was excellent! The service was completed in about an hour and I was ha The communications with the service rep (Michael Colles) and the actual service was excellent! The service was completed in about an hour and I was happily on my way. Thanks! More

Car wash and oil change Everything went smoothly. They were amazing help. I just needed a car wash and my oil changed. They checked the whole car for me. They change my air f Everything went smoothly. They were amazing help. I just needed a car wash and my oil changed. They checked the whole car for me. They change my air filter and checked my tire pressures to make sure I was safe on the road. That is very appreciated. More