Audi Hoffman Estates - Service Center

Helpful, knowledgeable, courteous staff We were traveling an needed to check out a problem. Mike Colles got us right in and right out. Very good Customer Service and Service Dept. We were traveling an needed to check out a problem. Mike Colles got us right in and right out. Very good Customer Service and Service Dept. More

Great service Friendly, greeted upon entry into the garage to drop off car, professional, reasonably priced, fast service, saw video of the check up which was impre Friendly, greeted upon entry into the garage to drop off car, professional, reasonably priced, fast service, saw video of the check up which was impressive and to the point of what is going on with the car, plus mostly, Rick Kelstrom (Service Consultant) made the whole process of taking the car in for maintenance easier/smoother at the dealership. Thank you for cleaning my car afterwards - definitely a treat! More

Great and quick service! Always get fast and friendly service - no matter what I am having done. Also competitive prices for normal maintenance not covered by my Audi warrant Always get fast and friendly service - no matter what I am having done. Also competitive prices for normal maintenance not covered by my Audi warranty. More

Excellent Service Rick the service coordinator and Tristin, Master Audi Tech provided great service beyond my expectations. It was a very good experience dealing with H Rick the service coordinator and Tristin, Master Audi Tech provided great service beyond my expectations. It was a very good experience dealing with Hoffman Estates Audi. More

Problems with car. I came in for window wipers, how to use my cell phone that has always been a problem and help me to know what I was doing wrong.plus my car was clean I came in for window wipers, how to use my cell phone that has always been a problem and help me to know what I was doing wrong.plus my car was clean and every one was very nice. More

Demon took over my radio My 7 month old Q7's radio went insane earlier this week. I called the service department in HE and they said to bring it right in so they could diagn My 7 month old Q7's radio went insane earlier this week. I called the service department in HE and they said to bring it right in so they could diagnose it. It ended up to be a blown amplifier which caused the ear-shattering volume that wouldn't mute. While waiting for the staff to diagnose the problem, I spoke with my wonderful salesman, Jacek Rudzinski, and told him I found the Q7 to be way too large for me to feel comfortable in. He took me for a test drive in a Q5 and I felt much more at ease with the size. Bottom line...I ended up trading my 7 for a 5 that day and have been happy ever since. Thank you Audi HE! You all are great! More

Great experience Everything was excellent! Mike was very helpful. Drop-off was easy. I was set-up with a Q7 loaner, which was perfect. I really liked the video of my Everything was excellent! Mike was very helpful. Drop-off was easy. I was set-up with a Q7 loaner, which was perfect. I really liked the video of my car made by technician. Mike was very professional, friendly and helpful. Thank you to the entire team!! More

Awesome Service! Scott Hall is great and very Knowledgeable! Made an appointment with Scott Hall and came it that day and everything went better than expected for me. Scott is very knowledgeable about questions Made an appointment with Scott Hall and came it that day and everything went better than expected for me. Scott is very knowledgeable about questions I asked and I left feeling very confident in satisfied! I’m very happy with Hoffman Estates Audi and will be back for all my service needs from this point on! Thank you! More

Service for Audi Q3 Brought Audi Q3 in for new tire. Didn’t have apointment but Mike Colles took care of me immediately. Great service as usual! Love my Audi! Brought Audi Q3 in for new tire. Didn’t have apointment but Mike Colles took care of me immediately. Great service as usual! Love my Audi! More

Thank you service team The service team took great care of my vehicle. I especially liked the video review they sent to me to show me the things they had inspected. Top qual The service team took great care of my vehicle. I especially liked the video review they sent to me to show me the things they had inspected. Top quality. More