Audi Hoffman Estates - Service Center

Service Experience Was met by rep as soon as I pulled in. Was directed to the service desk and was acknowleged immediately. He knew what service I was looking for. After Was met by rep as soon as I pulled in. Was directed to the service desk and was acknowleged immediately. He knew what service I was looking for. After the service was completed he explained what had been performed. The car had been washed and ready to go. All interactions were pleasant and professional. Also the coffee was good/ Louis Pardini More

I was able to make an appointment which fit my schedule. I was able to make an appointment which fit into my daily schedule by dropping off the car and having the use of a loaner car to go to and from work. I was able to make an appointment which fit into my daily schedule by dropping off the car and having the use of a loaner car to go to and from work. This is a huge convenience for me since there are no Audi dealerships near my home. Everyone was polite and professional. I would highly suggest since the drop-off times can be early the dealership provide breakfast or snacks items for those waiting for service or for those to grab and go on their way. More

Simple Problem was with my charging ports which was well communicated over the phone. I was Quickly helped and the waiting area is high quality. Took a littl Problem was with my charging ports which was well communicated over the phone. I was Quickly helped and the waiting area is high quality. Took a little longer than I expected but that was due to high volume. Great experience, will come back to future service. More

Great Service Handled professionally and delivered on time and at the quoted price. Mike was easy to work with and the team did a great job of handling things from Handled professionally and delivered on time and at the quoted price. Mike was easy to work with and the team did a great job of handling things from the minute I walked in. Even washed the car for me. More

Passenger side air bag recall Mike T was great from the time I pulled in to the time I left. Work was done on time and my A6 looked great, as always, when the work was completed. Mike T was great from the time I pulled in to the time I left. Work was done on time and my A6 looked great, as always, when the work was completed. More

Appreciate the excellent customer service, as always! Rick is always personable, very professional and has a great attitude. Excellent service from Rick every time I have a service appointment. Thanks, Ri Rick is always personable, very professional and has a great attitude. Excellent service from Rick every time I have a service appointment. Thanks, Rick!! Talk soon. More

Car service From the moment you walk in the door, very friendly people to work with. They keep you posted with updates on your car. Very prompt service. From the moment you walk in the door, very friendly people to work with. They keep you posted with updates on your car. Very prompt service. More

First service I was very happy with how Ted took care of everything in a prompt and professional manner. It was a pleasure to bring my car to Audi Hoffman Estates! I was very happy with how Ted took care of everything in a prompt and professional manner. It was a pleasure to bring my car to Audi Hoffman Estates! More

As soon as I enter this dealership I am treated like family! This dealership is Great. Very pleasant to deal with. They never put the screws to you to spend money on repair work that is not needed. Always fixed This dealership is Great. Very pleasant to deal with. They never put the screws to you to spend money on repair work that is not needed. Always fixed correct the first time. Also Andy and Mike in service are very knowledgeable about the entire Audi product line. Andy always takes the time to explain the performed repairs. The dealership is always spotless and nice waiting area for customers. You can tell that it is family owned by people who truly value their customers. More

Always helpful The support team is always helpful with our needs and up front with cost. We usually don't spend a lot of time there and the snacks and internet are a The support team is always helpful with our needs and up front with cost. We usually don't spend a lot of time there and the snacks and internet are a plus. More