Audi Hoffman Estates - Service Center

Tire Issue They fixed the problem and I was kept informed on what was needed and how long it would take. As for the price I had the insurance on the tires so They fixed the problem and I was kept informed on what was needed and how long it would take. As for the price I had the insurance on the tires so the work was done for free so that was definitely a good price. Thank you for making my A3 safe for me. More

First Time Here. First time at this location...highly recommend! Professional, friendly and most important, trustworthy! Audi Hoffman Estates is fortunate to have Ri First time at this location...highly recommend! Professional, friendly and most important, trustworthy! Audi Hoffman Estates is fortunate to have Rick Kelstrom on their team! More

Great service A courtesy car was provided, which I appreciated. the problem with rear noise in the car was found and the wheel bearing was replaced. Along with the A courtesy car was provided, which I appreciated. the problem with rear noise in the car was found and the wheel bearing was replaced. Along with the new tires I am now enjoying a quiet and comfortable ride. Thank you Ted for keeping me updated. More

Fast & Friendly Service. Although this was my first interaction with the service department - I found the entire experience to be "fast and very friendly...." I especially enj Although this was my first interaction with the service department - I found the entire experience to be "fast and very friendly...." I especially enjoyed the video from the technician. More

Rick got my new tires and alignment done well Rick for me in early so we could continue our trip. New tires and alignment were done in the middle of our long trip and we have no safety concerns no Rick for me in early so we could continue our trip. New tires and alignment were done in the middle of our long trip and we have no safety concerns now. Thanks More

Great Service I was most impressed when I received the video summary of the status of our car. That makes me trust your shop and will bring me back to your dealersh I was most impressed when I received the video summary of the status of our car. That makes me trust your shop and will bring me back to your dealership in the future. More

Trustworthy fast service I came into the dealership with a problem with my steering. The service tech set expectation of fees and how the problem will be diagnosed. The mechan I came into the dealership with a problem with my steering. The service tech set expectation of fees and how the problem will be diagnosed. The mechanic sent a video showing exactly what the problem was and then a price with how long it will take was given to me. Expectations were set and met. More

Awesome service Brought the car in for a minor issue. The service department went over the car and found a issue. They corrected it and washed the car. Very minimal w Brought the car in for a minor issue. The service department went over the car and found a issue. They corrected it and washed the car. Very minimal wait time. I was very pleased with the service. More

Professional and Personal Rick Kelstrom is my "go-to" guy. His professional demeanor and personal touch is what brings me back to the Audi Hoffman Estates Service Department. Rick Kelstrom is my "go-to" guy. His professional demeanor and personal touch is what brings me back to the Audi Hoffman Estates Service Department. Rick anticipates my needs, and always calls me by name, which I truly appreciate. More

Front Wheel Bearing Ted has always been a great help over the years and in the 17 years I have been coming to this shop, I have never been disappointed Ted has always been a great help over the years and in the 17 years I have been coming to this shop, I have never been disappointed More