Audi Hoffman Estates - Service Center

Exceeding my expectations with service Ted McConnell is a great service person. Helping me to understand what the mechanical needs are for the car. This helps me to prioritize what I can af Ted McConnell is a great service person. Helping me to understand what the mechanical needs are for the car. This helps me to prioritize what I can afford for this visit. I love the new text message video with the technician showing and explaining repair subject. Ted helps to put it into layman terms. I feel important to Audi and Ted while I am there and having service done. This nice treatment helps take some sting, (sorry to say), from the cost. I do feel that when I leave the facility that the work is done correctly. Thank you again Ted for all your help Sincerely, Ronald Lawson More

Scheduled service and detailing. Everything agreed to on service was done and the detailing was impeccable. I didn’t even recognize my car when I picked it up! My car was ready when Everything agreed to on service was done and the detailing was impeccable. I didn’t even recognize my car when I picked it up! My car was ready when promised. More

Exceeded my expectations Great service, outstanding customer relations, nice people!! Ted was great. Using texts to inform me of progress and the video where excellent. Very w Great service, outstanding customer relations, nice people!! Ted was great. Using texts to inform me of progress and the video where excellent. Very well done. More

Great thorough service beyond my expectations Great service went the extra mile Rich addressed my items that needed attention. He worked with the technician to get the service done and get me out Great service went the extra mile Rich addressed my items that needed attention. He worked with the technician to get the service done and get me out quickly. More

Scheduled service Professional staff, no long wait time , Consultant Rick willing to help it does not matter what problem or question Customer has. Friendly Professional staff, no long wait time , Consultant Rick willing to help it does not matter what problem or question Customer has. Friendly environment , please to be there when car is being checked . Thank you Rick! and Big Thank You to Staff!! Sonia Rembisz More

Great Service Department The Service department in Hoffmsn Estates is very good. I was met by Mike Colles when I arrived to drop my car off for service. Mike was courteous a The Service department in Hoffmsn Estates is very good. I was met by Mike Colles when I arrived to drop my car off for service. Mike was courteous and helpful. He took down the information that he needed and answered the questions I had. The courtesy car was ready for me when I was ready to leave. As I was at the cashier, Mike came up, called me by name and described what was done to my car. My car is running fine. More

Miscellaneous Services Listened and documented problems and provide loaner. Provided feedback and called when Service was complete and my car was washed and ready for pick u Listened and documented problems and provide loaner. Provided feedback and called when Service was complete and my car was washed and ready for pick up. More

First Maintenance at Audi Hoffman Estates Maintenance and brake issues. " Mike was great. Kept me informed all along. The video health is an interesting addition -this is my first time owni Maintenance and brake issues. " Mike was great. Kept me informed all along. The video health is an interesting addition -this is my first time owning an Audi and obviously first time to your service center. More

Maintenance and brake issues. Mike Colles was wonderful. Kept me informed all along. The video health is an interesting addition -this is my first time owning an Audi and obviously Mike Colles was wonderful. Kept me informed all along. The video health is an interesting addition -this is my first time owning an Audi and obviously first time to your service center. More

Car wouldn’t start Although pricey repair the service was good. Ted explained what needed to be done vs. what could wait, which we really appreciated. The service was Although pricey repair the service was good. Ted explained what needed to be done vs. what could wait, which we really appreciated. The service was completed on time. More