Audi Hoffman Estates - Service Center

The best service out there!!! I did maintenance service on RS5 that was still under warranty. The service team is always professional. Rick Kelstrom is the best; he follows up with I did maintenance service on RS5 that was still under warranty. The service team is always professional. Rick Kelstrom is the best; he follows up with every little detail. Rick is friendly, professional, and open for all customers’ needs. More

90k vehicle service I was due for my 90k service. My regular service rep Rick Kelstrom booked my visit and had a vehicle waiting for me as always. In fact, my schedule I was due for my 90k service. My regular service rep Rick Kelstrom booked my visit and had a vehicle waiting for me as always. In fact, my schedule changed and they made accommodations to move up my service a day early. From rides back home to rides to the airport to just having a great vehicle available for me, these guys never disappoint. Their customer service is the best I've ever experienced. More

Excellent and friendly service Rick Kelstrom is always professional and prompt when scheduling our service. He spent extra time to link my husband's phone our car's Bluetooth. Also Rick Kelstrom is always professional and prompt when scheduling our service. He spent extra time to link my husband's phone our car's Bluetooth. Also, the young men who wash the cars do an excellent job. More

Great customer service. Not rude even if you don't wear a su Greeted me right when I walked in the door. And polite the whole time. Highland park audi dealership was rude to me. Not Hoffman estates Greeted me right when I walked in the door. And polite the whole time. Highland park audi dealership was rude to me. Not Hoffman estates More

Recall temp control panel I was greeted by Michael who had a loaner vehicle ready and waiting for me. He had my car cleaned and kept inside until the following morning when I c I was greeted by Michael who had a loaner vehicle ready and waiting for me. He had my car cleaned and kept inside until the following morning when I came back to pick it up. I experienced exceptional service.. Thank you, Michael! More

Easy to get appointment Easy to get in even though I'm from Florida and didn't purchase my Audi here. Super nice people, answered my questions. Told me how much time it wou Easy to get in even though I'm from Florida and didn't purchase my Audi here. Super nice people, answered my questions. Told me how much time it would be and it was ready! Would recommend. More

Recall I came in response to a recall. The work was done in a timely fashion. I was pleased with the service and the contact people were very easy to work I came in response to a recall. The work was done in a timely fashion. I was pleased with the service and the contact people were very easy to work with. More

Quick review and excellent service I had low air pressure in 1 tire when I landed from a business trip. They quickly took me in, filled my tire and confirmed I didn't have a nail that I had low air pressure in 1 tire when I landed from a business trip. They quickly took me in, filled my tire and confirmed I didn't have a nail that caused it. More

Total Confidence I know from my twenty-year plus relationship with this dealer that I can have total confidence that I will get an honest evaluation of my vehicle's is I know from my twenty-year plus relationship with this dealer that I can have total confidence that I will get an honest evaluation of my vehicle's issue. My car had an electrical problem on New Year's Day. I had it towed in the next day, got my answers by day's end and had my car back as soon as possible. This was all rather miraculous considering when it happened and the extreme cold weather conditions. I had left Ted a message ahead of time with my concern. He got right back to me and reassured me. No worries, just excellent customer service. More

Top Shelf Service Rick and the entire service staff are always courteous and professional, Work is completed efficiently and within estimated timeframe and cost. I appr Rick and the entire service staff are always courteous and professional, Work is completed efficiently and within estimated timeframe and cost. I appreciate their recommendations to consider for preventive maintenance. More