Audi Hoffman Estates - Service Center

Did exactly what I wanted, and was very courteous. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. Would recommend this dealership to anyone. It was clean, effecient, and they completed things in a timely manner. More

Unscheduled oil issue With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates With only 6,000 miles on a 2018 Audi Q5, the oil warning light came on indicating I needed to add a quart of oil. I stopped in at Audi Hoffman Estates on a Tuesday afternoon without an appointment. The car was serviced and washed and I was on my way. It was a very satisfying experience. More

Well received without an appointment I was pleased to be given priority attention following my flat tire encountered on my ride home last night. I showed up first thing in the morning, w I was pleased to be given priority attention following my flat tire encountered on my ride home last night. I showed up first thing in the morning, without an appointment, and they took good care of me, also addressing a recall and washing my car. I was at work by 9:15. Thank you. More

Very Pleasant Surprise! My 2008 Audi A4 needed the passenger air bag replacement. Scheduling was very easy and a loaner car was provided. In addition, my car received a compl My 2008 Audi A4 needed the passenger air bag replacement. Scheduling was very easy and a loaner car was provided. In addition, my car received a complimentary check up - all was found to be in good working order so there was no charge for the entire visit. My brother will soon be buying this car for his daughter to drive back and forth to Purdue U. The car has just turned 40,000 miles and it will likely go for 140,000 more!!! When I returned to pick up my car it was washed and cleaned and waiting for me at the curb. All customer service employees I interacted with were courteous, knowledgeable and made the visit a very pleasant one! More

Great Service Very friendly and attentive service team. I am pleased with the service on my A6. I was kept up to date with what was happening. Thanks Mike!!! Very friendly and attentive service team. I am pleased with the service on my A6. I was kept up to date with what was happening. Thanks Mike!!! More

Great service personal Mike T. Service rep. Careful listener. Offers suggestions. Responsive. Seeks to provide best repairs at lowest cost. Was very patient with my wife, Mike T. Service rep. Careful listener. Offers suggestions. Responsive. Seeks to provide best repairs at lowest cost. Was very patient with my wife, explaining how the problem with a key could be resolved. Knowledgeable. More

Buff car, replaced carpet floor mats and provided first aid Excellent service and sales of our 2016 Audi A3. Buff paint on car, was dull prior, replaced carpeted floor mats, car had wrong ones in truck, also pr Excellent service and sales of our 2016 Audi A3. Buff paint on car, was dull prior, replaced carpeted floor mats, car had wrong ones in truck, also provided Audi first aid kit as promised. More

Service was very helpful. Very frustrated with my new Audi. Mike Torelli (sic) was very patient showing me how to access my car--it locks me out; and while the rear window did Very frustrated with my new Audi. Mike Torelli (sic) was very patient showing me how to access my car--it locks me out; and while the rear window did not stick when in the shop, he showed me how to handle that situation should it not operate properly in the future. More

Nice courteos people and service was done on time I try to be loyal to people and have a relationship with people that do service for me. Mike Collins took care of me when I walked in and everything I try to be loyal to people and have a relationship with people that do service for me. Mike Collins took care of me when I walked in and everything that he said would happen did happen Who ever is training your staff is doing a good job. More

THE HELP IS VERY GOOD. MIKE - DOES AN EXCELLENT FROM BEGINNING TO END. HE GREETED WHEN I CAME IN THE DOOR, LOOKED UP, THE CAR HISTORY AND GOT THE INFO TO THE SHOP. WHEN TH MIKE - DOES AN EXCELLENT FROM BEGINNING TO END. HE GREETED WHEN I CAME IN THE DOOR, LOOKED UP, THE CAR HISTORY AND GOT THE INFO TO THE SHOP. WHEN THE CAR CAME BACK TO ME IT HAD BEEN WASHED AND CLEANED INSIDE AND OUT AND LOOKED GREAT. YOU HAVE RUN A GOOD OPERATION. More