Audi Hoffman Estates - Service Center

Audi TT Performance Upgrade First, thanks to Brand Specialist, Robert LeGault for his perception during discussions on Friday, August 11 regarding a new Q3/Q5 that I might want t First, thanks to Brand Specialist, Robert LeGault for his perception during discussions on Friday, August 11 regarding a new Q3/Q5 that I might want to consider an APR performance upgrade for my 2015 TT roadster. He then introduced me to Service Consultant, Scott Hall who specializes in performance upgrades. The following day, (Saturday) Scott thoroughly answered every question about the options available and arranged for the Stage I ECU Upgrade to be performed on my TT. The increase in engine horsepower and torque was noticeably improved. Therefore, I decided to have the Stage II ECU and Cast Downpipe Exhaust System installed on the following Monday. Again, Scott answered all my questions, obtained the required parts, assured me that the work would be performed by a master technician who specializes in APR performance upgrades, and provided an A4 S-Line loaner vehicle. The work was performed on Wednesday and to accommodate my schedule I picked it up on Friday. In the span of 1 week my stock TT gained 72 horsepower, 64 ft-lbs of torque and a pronounced exhaust note. AWESOME! More

Great service experience Excellent service from the moment I pulled in. I kept informed as to the status of my vehicle throughout my visit. I was able to work using the wi-fi Excellent service from the moment I pulled in. I kept informed as to the status of my vehicle throughout my visit. I was able to work using the wi-fi in a quiet environment without missing a step on my work day. More

RECALL SERVICE I was able to get an appointment when I wanted and when I arrived, I was taken care of immediately and courteously. I had requested an SUV for my loan I was able to get an appointment when I wanted and when I arrived, I was taken care of immediately and courteously. I had requested an SUV for my loaner, and It was available as soon as I was checked in. Mile Torelli Is the person I dealt with and was friendly and professional. He even transferred all the shopping bags I had accumulated in the loaner to my car when I got there to pick up! Overall, a perfectly smooth experience :) More

Great location Mike was outstanding and the location was very honest. I will recommend others to go to Hoffman and I will continue to service my car there l. Mike was outstanding and the location was very honest. I will recommend others to go to Hoffman and I will continue to service my car there l. More

Repair seat Very good service center. My service guy Mike Torelli always make sure that everything is done correct, and that I am happy with the way the job is do Very good service center. My service guy Mike Torelli always make sure that everything is done correct, and that I am happy with the way the job is done. More

Tasks performed as promised The car was in for a minor recall which was performed in the time communicated and the car was delivered back clean. Can't ask for more. Ted kept me u The car was in for a minor recall which was performed in the time communicated and the car was delivered back clean. Can't ask for more. Ted kept me up to date with progress all the way through. More

Takata air bag inflator recall Service was performed at a timely manner. Mike was very friendly and helpful. Adviced to get new tires and helped me choose the right ones Service was performed at a timely manner. Mike was very friendly and helpful. Adviced to get new tires and helped me choose the right ones More

Every thing you expect from prestige automaker I received prompt service, a quality loaner and excellent information about what needed to be accomplished and why.while service costs are high, Ihave I received prompt service, a quality loaner and excellent information about what needed to be accomplished and why.while service costs are high, Ihave confidence in the results.An overall terrific experience More

My old A8 Eric understands me well as a customer and what my objectives are pertaining service needs on my 2008 A8. He listens well to what I want and alerts m Eric understands me well as a customer and what my objectives are pertaining service needs on my 2008 A8. He listens well to what I want and alerts me to only the things I might need. Never more. He will also do his best to have the same service technician work on my car. More

Bad service for an high end dealership I was at their service first for second time with No soldlve result. I bought a s3 3 months ago and did not use the air conditioner since the weather I was at their service first for second time with No soldlve result. I bought a s3 3 months ago and did not use the air conditioner since the weather was nice, and when I started use it, some weird unpleasant smell come from the a/c. So I schedule the appt to get it fix. Thought it would be easy, they cleaned it the first time last week, right after done, I still smell it, the service guy told me drive it for couple days to see if the smell gone. And it not, so I called made an appt, the guy who answer my phone said it is no problem. And I brought my car in today, they service guy asked me "oh, you back, what's up?". Why would they not know what I'm getting when I already schedule an appt for it. First of all. Second he told me that " we don't have the machine to clean it, you have to drive to other dealer in Chicago to get it fix". That pissed me off, I bought the car at their dealer ship, why would they sell the car that they cannot provide the service on while I bought every single service packages.and I told the guy I bought the car here, you guys have to fix it, and he was like tell me to talk to their manager, he was like tell me that when I bring the car in next time get the loaner so they can drive my car to the shop to be fixed! What kind of service is this???!! People who buy this brand don't have time to drive back and fort for the unprofessional service!! More