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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,840 Reviews

3,840 Reviews of Audi Hoffman Estates - Service Center

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June 06, 2014

Audi Hoffman Estates Service Department The facility is beautiful and the service staff is always prompt and courteous. They always ask if I need a loaner or a ride when dropping off my car. More

by MichaelHurd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Defort
May 29, 2014

Great Experience at Audi Hoffman Estates Luke Gronski was knowledgeable & courteous in the service to have our Audi detailed recently. He answered all of our questions and kept us apprised of More

by chicagobluesgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 22, 2014

Consistently Great Service! While visiting in the Chicagoland area last fall, I experienced a problem with my Audi vehicle. Being a distance from home, and therefore unable to r More

by 61702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Turner
May 17, 2014

Great Customer Service I brought my 2013 Audi S5 for 15,000-mile service and Luke Gronski took very good care of me. He was thorough in looking at my car and explained the More

by miko0519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 05, 2014

New wtaer pump My A5 had a coolant leak and Rick did a very professional job of diagnosing the problem, getting me a loaner and finsihing the repair sooner than prom More

by michaelbashaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kelstrom
April 29, 2014

Always an Exceptional Experience I have been dealing with the folks at Hoffman Estates Audi (Formerly Schaumburg Audi) for almost 10 years since I bought my 2004 Audi A4. The car has More

by dpaulson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Defort
April 25, 2014

Service Review Mike Torelli is the guy to see here for your service advisor . He is always professional and courteous. He goes above and beyond to make your experi More

by Regency08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Torelli
April 15, 2014

Great Job All Around I called Eric DeFort to set up a service appointment for my A4. Eric was quick to offer me an appointment and asked if I would need a courtesy car. More

by Jgusella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Defort
April 09, 2014

Avoid Audi Hoffman Estates! Door hinge issue- Door swings open too far and creases door skin. Common complaint on Audi online forums. Ridiculous. This dealer rudely refused to More

by Suenami6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Hall
Apr 10, 2014 -

Audi Hoffman Estates responded

Dear Mrs. Randall, I apologize if any of my staff or I came across as being rude when we inspected the damage to your vehicle that certainly was not our intention. But unfortunately, any type of damage to a vehicle caused by outside influence, such as a wind sprung door hinge, is not considered a warranty issue. We as a dealership do not write the rules and policies for the warranty process, we just have to adhere to those rules as Audi puts them forth. In this case I would recommend that you use the comprehensive portion of your insurance on the vehicle to have the repairs completed, as the majority of insurance companies out there will provide this type of coverage. Sincerely, Andy Emberton Service Manager Audi Hoffman Estates

March 23, 2014

I arrived at the dealership without an appointment. I was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained More

by dlmmbero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Bernie, Andy Emberton, Mike Torelli
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