Audi Hoffman Estates - Service Center

I arrived at the dealership without an appointment. I was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained was immediately greeted and assured everything would be done to accommodate me and to take care of my car's needs. The service rep (Mike) explained everything that was concerning my vehicle and told me what was going to be performed to make certain the car was road worthy and safe. The dealership's service department went out of their way from the time I was greeted to the time of my departure. Individuals I came in contact with were friendly, courteous and professional. The service area is clean and comfortable. Andy has a great service group all of whom know how to make certain the customer has an "exceptional experience" when in their care. I'm a customer for the meaningful life of the car. I highly recommend Hoffman Estates Audi for any auto service needs. Nice job to all. More

Fast, friendly, and to the point.Andy took care of me and made sure I got everything I needed. The service tech was through and made sure my car was in tip top shape. In the end they even washed and vacuumed made sure I got everything I needed. The service tech was through and made sure my car was in tip top shape. In the end they even washed and vacuumed my car. Great team effort. More

1. I purchased my new Audi A6 when the dealership had been in its new building only a couple of weeks. The facility is beautiful. Dean, my salesman, was very low-key and was a pleasure to work with. W been in its new building only a couple of weeks. The facility is beautiful. Dean, my salesman, was very low-key and was a pleasure to work with. With the nice surroundings, I enjoy coming in for a weekly car wash. 2. I came in for service once and come in once each week for a car wash. I pull right up to the service door which immediately opens in a flash, pull in to their enclosed drop off area (separate from the service garage) and am immediately greeted by one of their service reps or one of their young men who takes my car through the wash. Every person greets me with a pleasant and respectful tone, assuring me that they'll take care of me. When my car was serviced, I received a pre-arranged new loaner vehicle. Eric, my service rep, treated me very well and kept me appraised of the work being done (which in my case was just to check something I wanted them to check and have them confirm that everything worked as it should). When I get my car washed, I enjoy spending the short wait time looking at the latest vehicles in their showroom or watching TV or reading their assortment of magazines while enjoying a free cup of coffee and pastry. 3. I've worked with a number of employees at the dealership whom I've named in the check boxes in the survey. Let me say each one has treated me very well and has helped me in their own way. I must say that I was really impressed in one particular case when I came in for a car wash and determined that I needed some work done that would take five minutes. The service area was closed at the time. But the service rep asked me to wait five minutes while he personally took my A6 back to the service area and made the adjustment himself. And while the men who greet me for a car wash aren't named in the survey, I'd like to commend them for how well they treat me and what a nice job they do washing my car. All in all, I have nothing but nice things to say about Audi Hoffman Estates. More

Brought S5 in for scheduled maintenance & mounting of winter tires with no appointment. Was greeted immediately by Luke and written up quickly. Car was ready way before promise time. Luke was courteo winter tires with no appointment. Was greeted immediately by Luke and written up quickly. Car was ready way before promise time. Luke was courteous, efficient and easy to deal with. Work performed has been perfect thus far and charges were reasonable. What's not to like & why go anywhere else? More

I recently had my 65K servicing done and it was one of the most easy going and positive experiences I've had with a dealership. Anthony was extremely receptive to my requests and went above and beyond to the most easy going and positive experiences I've had with a dealership. Anthony was extremely receptive to my requests and went above and beyond to explain exactly what the servicing would entail and how it would be done. I decided to have a full detailing done (interior/exterior) and it was money well spent. The work speaks for itself and my S4 looks absolutely fantastic. Everything was completed as I had expected and within the time frame that I had been given. I will definitely be returning for all my servicing and detailing needs and highly recommend Audi Hoffman Estates for their professionalism, timeliness and quality of customer service. More

The location of the new dealership is even closer to our house than the last one, and very convenient. The folks in service are always very courteous and helpful. Getting a loaner is very important so I d house than the last one, and very convenient. The folks in service are always very courteous and helpful. Getting a loaner is very important so I don't have any down time, and they always take care of me. Luke was great, delivered as promised, and was even able to help out a bit with an unexpected repair. More

I have been going to Schaumburg/Hoffman Estates Audi for the entire time I have owned my 2004 Audi A4 because of the excellent service I have always received, whether it has been regularly scheduled mainten the entire time I have owned my 2004 Audi A4 because of the excellent service I have always received, whether it has been regularly scheduled maintenance, or on very few occasions, a repair of a problem. Most unscheduled repairs have been simple things like a hose or a light bulb. After owning many other cars since starting to drive in 1968, I have been exceptionally pleased with the service at this dealer. I will continue to go there for all my service needs for my A4. More

I recently had my 2013 Audi S7 serviced at Audi Hoffman Estates. The service included a recall notice and 5K mile service. I have an A6, Q7 and TT (sold) which are all serviced here. Luke has been the s Estates. The service included a recall notice and 5K mile service. I have an A6, Q7 and TT (sold) which are all serviced here. Luke has been the service representative I worked with. I have always been pleased with the process, including short times to get me in, providing me with a loaner and keeping me informed of the progress. I was interested in the recall details on S7, which were provided in some detail. The facilities are new and easy to get in and out. While having to take the car in for service is not a favorite activity, my experience with all my cars has been stress free, convenient and efficient. More

Andy Emberton provided me with great service, without an appointment. All work done as promised and picked up earlier than promised. On budget. Vern Buzek is a fantastic salesman and I have bought several A appointment. All work done as promised and picked up earlier than promised. On budget. Vern Buzek is a fantastic salesman and I have bought several Audis from him and get excellent pricing and terms that I feel are more than fair. More