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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,817 Reviews
Call Service Center (847) 843-9900

3,817 Reviews of Audi Hoffman Estates - Service Center

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October 11, 2023

0 stars! . I received my car not put back together and had a horrible experience! More

by Beatriz
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy
Report | Print
Oct 15, 2023 -

Audi Hoffman Estates responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 10, 2023

Fabulous Service. Got us back on the road quickly and the car looks and runs great-than you! , A special thanks to Penny who helped arrange things and scheduling us More

by cwdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela, Penny
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Oct 10, 2023 -

Audi Hoffman Estates responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that our team was able to help and get you back on the road!

October 10, 2023

Time and time again this dealership has met or exceeded our expectations both inin job quality and personality More

by Playdo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted in service
Report | Print
Oct 10, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

October 06, 2023

Overall a good experience. Nicely done as expected. Happy with the service. Will surely go back More

by SHREEKASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Oct 08, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2023

Tim Machonga did an outstanding job with managing my Audi SQ5 service experience. He went above and beyond to make sure that all my needs were fulfilled. More

by deanmc723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Oct 08, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 06, 2023

Excellent service every time… Ted, the service manager is honest, ethical, reliable, and punctual… We so appreciate the wonderful service that we receive from him at this dealership! Would highly recommend w More

by CPAYNE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted-service manager
Report | Print
Oct 08, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 04, 2023

Tim always takes care of me for my ongoing issue we are monitoring for future More

by 5th Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim machonga
Report | Print
Oct 04, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for Tim and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 01, 2023

Very professional, thoroughly described the work needed to be done and my car was completed on-time, it was a great experience. More

by TDUNBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
Report | Print
Oct 02, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 30, 2023

Fantastic staff and great service, excellent overall experience and looking forward to future visits. Thank you. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikaela Vall
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Oct 01, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2023

The service staff are helpful and friendly. The customer areas are nice and clean. The service technician was thorough in his inspection. More

by MGRUPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Not sure of his name.
Report | Print
Sep 29, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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