Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Audi Hoffman Estates - Service Center
Hoffman Estates, IL
3,914 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
3,913 Reviews of Audi Hoffman Estates - Service Center
Sort by
Verified Customer
November 08, 2023
Always a very pleasant experience. The staff is wonderful. Tim in the service department was wonderful. He worked with me to get me the best price for my service. And got it done quick The staff is wonderful. Tim in the service department was wonderful. He worked with me to get me the best price for my service. And got it done quickly for me too. Always a pleasure to work with him. More
by Diane
Employees Worked With
Tim on the service dept
November 03, 2023
Everyone and service is perfect. I've been coming back for years Facility is comfortable and service fellow that I worked with remembered my car because it's unique with a manual clu I've been coming back for years Facility is comfortable and service fellow that I worked with remembered my car because it's unique with a manual clutch More
by JudyWitt
November 02, 2023
The main tech that handled my car did a great job updating me on the process and got my vehicle fixed quicker than I thought. Dennis lumb has always been great and I trust him for all of my car needs updating me on the process and got my vehicle fixed quicker than I thought. Dennis lumb has always been great and I trust him for all of my car needs. More
by dchung
Employees Worked With
Dennis Lumb
October 31, 2023
Most of the staff there were great and pleasant to work with. However, the service consultant that I was assigned to just seemed annoyed that I was there. His answers were very short and basic and overall with. However, the service consultant that I was assigned to just seemed annoyed that I was there. His answers were very short and basic and overall just felt like he wanted me out of the store. My car was towed in after my tire blew out, so I was a walk in and the entire time my service person made me feel like I was bothering him by showing up unannounced. He couldn't find my tire warranty in the system, so I asked if we could call the Audi dealership where I bought the car to confirm my warranty and he gave me a quick no, and then told me to call them and deal with it later. He told me I'd have to pay for the tire and then deal with the warranty company for reimbursement. I did call and the Fletcher dealership went out of their way to send me an email with my warranty because they were confused how your consultation couldn't find my info and wondered how much he'd even tried. I called your store later so I could get my warranty information in and I worked with a different consultant over the phone. She was amazing, helpful, cheerful and took care of the entire claim process. When I came in to get my car my consultant was working with another customer so I waiting. After the customer left his desk he was finishing up her paperwork but he didn't even acknowledge I was there. A different consultant asked me if I needed help and I told him I was waiting for the guy next to him. My consultant looked up and turned to the other guy and said hes just here to pick up a car. No greeting, no welcome back, didn't ask if I had questions just brushed me off. The other consultant was very nice and explained I just needed to go to the cashier and she would take care of me. I did have follow on questions about my car in general and the new consultant spent time answering my questions and then even went to get a sales person to answer some more specific questions I had about the myAudi app. Even the cashier was really nice and the sales person took his time to make sure I understood everything. Had I gotten any of the other people from the beginning I'd probably choose to come back as this is the closest Audi dealership to my work. As of now I'm going to choose to my car to any of the other Audi locations, vs having to work with somebody that is annoyed I'm there. More
by benjamin.bentley
Employees Worked With
Anthony
October 26, 2023
Always good service at Audi Hoffman Estates. Tim in the service department especially.makes sure everything is handled and you're completely happy. Good company to work with.. Tim in the service department especially.makes sure everything is handled and you're completely happy. Good company to work with.. More
by Brian Paulsen
Employees Worked With
Tim Machonga
