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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,865 Reviews

3,865 Reviews of Audi Hoffman Estates - Service Center

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September 09, 2023

Ted in service department makes our visit very smooth and pleasant. Service is on time, and our cars were delivered cleaned and washed. More

by Gkartinian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert LeGault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted in service
Sep 10, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ted met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

September 08, 2023

Both Mikaela and Ted and Anthony went out of their way to make sure everything was done properly and timely. I left my phone in my car and was immediately contacted at home. I had a specific request for b More

by Playdo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted ,Anthony , Mikaela
Sep 08, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Mikaela and our team were able to help, and we hope to see you again!

September 08, 2023

The problem of my check engine light was a little more than I expected by the service department acted quickly and my car was ready before promised. Good experience More

by bsatek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

September 07, 2023

The customer service was excellent! Mikaela Vall took care of me right when I arrived and made sure I had all the information to make the right choice for my vehicle repairs. Once it wa More

by Eden Rezene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
Sep 08, 2023 -

Audi Hoffman Estates responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 02, 2023

Great place to buy and service your Audi! Friendly and quite helpful with schedules and loaner vehicles. You can’t go wrong here! More

by DWYER.JERRY720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim / Ted
Sep 04, 2023 -

Audi Hoffman Estates responded

Jerry, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

September 02, 2023

Polite and attentive staff. Clean shop. Very good description of work needed. Kinda expensive (+20%) which makes me hesitate on further work there. More

by STEVETCOGSWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair staff
Sep 05, 2023 -

Audi Hoffman Estates responded

Steve, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

September 01, 2023

Recently brought my RS5 and A4 for service and had an excellent experience. Got my loaners quickly and no hassle care. More

by haidermedicalgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Duranovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2023

Good service! Reliable and quick. Recomended. No hassle. Will come back again. Thank you. Adios. More

by Staszek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
Sep 01, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

August 31, 2023

Time for annual service(s). Tim was great at explaining service needed and the unexpected services needed. Appreciate his time and explanations, especially on the surprise servi More

by Schlichtster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Aug 31, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2023

POTENTIAL AUDI BUYERS AND CURRENT AUDI OWNERS LOOKING FOR SERVICE BEWARE! Stay away from Audi in Hoffman Estates, IL if you don’t want to be scammed. These dealerships give dealers a bad rep. I have rude voi More

by sd43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy, Ted McConnell
Sep 01, 2023 -

Audi Hoffman Estates responded

I am sorry that you feel this way after visiting our dealership. While you have the right to share what you feel happened at our dealership, I want to clarify some of the things from a business perspective. Your vehicle is a 2015 Audi Q5 that is currently out of warranty. There are extended warranties that cover the turbos, but the vehicle must meet specific criteria. Your vehicle didn't meet those criteria because it only needed a valve replacement. To address the "red flag" you mentioned when our Service Advisor Ted came over to help Mikaela...you should be glad he got involved. Ted has been with our dealership and the Audi brand for more than 30 years, so he has the knowledge and experience every customer would want if given the chance to work with him. Mikaela is a newer Service Advisor, so Ted's help was beneficial to both you and her. We cannot service vehicles based on a customer's diagnosis or a diagnosis that is relayed by a customer. We informed you that your vehicle was in need of rear brakes after we did the basic inspection of the vehicle...something we do for all customers. You can choose whether or not to have the brakes done. We also provide loaners to our customers, but we cannot allow the loaners to be out for extended periods of time...unless the repair being done to a vehicle requires that amount of time. You chose not to have us work on your vehicle after diagnosing it, so we rightfully expected the loaner to be returned in a timely manner.

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