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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,913 Reviews
Call Service Center (847) 843-9900

3,913 Reviews of Audi Hoffman Estates - Service Center

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October 06, 2023

Tim Machonga did an outstanding job with managing my Audi SQ5 service experience. He went above and beyond to make sure that all my needs were fulfilled. More

by deanmc723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Machonga
Report | Print
Oct 08, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tim met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

October 06, 2023

Excellent service every time… Ted, the service manager is honest, ethical, reliable, and punctual… We so appreciate the wonderful service that we receive from him at this dealership! Would highly recommend w More

by CPAYNE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted-service manager
Report | Print
Oct 08, 2023 -

Audi Hoffman Estates responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 04, 2023

Tim always takes care of me for my ongoing issue we are monitoring for future More

by 5th Audi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim machonga
Report | Print
Oct 04, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for Tim and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 01, 2023

Very professional, thoroughly described the work needed to be done and my car was completed on-time, it was a great experience. More

by TDUNBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted McConnell
Report | Print
Oct 02, 2023 -

Audi Hoffman Estates responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 30, 2023

Fantastic staff and great service, excellent overall experience and looking forward to future visits. Thank you. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Macedon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikaela Vall
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Oct 01, 2023 -

Audi Hoffman Estates responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2023

The service staff are helpful and friendly. The customer areas are nice and clean. The service technician was thorough in his inspection. More

by MGRUPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Not sure of his name.
Report | Print
Sep 29, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 27, 2023

Easy check in, kept me informed with a great video, quick turnaround, fixed all in first call. More

by Sue L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in Service
Report | Print
Sep 28, 2023 -

Audi Hoffman Estates responded

Thank you for your business and this review, Sue. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 27, 2023

very accommodating and understanding. help me take care of only what i asked for and provided recommendations for future maintenance More

by RILES25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tamara Janecek
Report | Print
Sep 28, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

September 26, 2023

Great sales and service department. Always a pleasure to work with them when I need service. More

by TOM@MOTOROILINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
Report | Print
Sep 27, 2023 -

Audi Hoffman Estates responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

September 24, 2023

I’ve already left a review, however, one piece of feedback for Audi is to have a system that shows service history and dealership where work was done. When I asked she said our system doesn’t track t More

by Shularoo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Jigalov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2023 -

Shularoo responded

This comment does not reflect the overall service experience at Audi Hoffman Estates, which was excellent.

Sep 25, 2023 -

Audi Hoffman Estates responded

Thank you so much for your excellent feedback and this review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Hoffman Estates to be a positive one. Please don't hesitate to reach out if you need anything else.

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