Audi Hoffman Estates - Service Center

Its a 50/50, on the type of energy I receive, doing business here. I've had service done, on several occasions. This most recent interaction, the head mechanic, felt it necessary to explain to me, that business here. I've had service done, on several occasions. This most recent interaction, the head mechanic, felt it necessary to explain to me, that "I can't get my car back, until I pay the bill", as I was just inquiring about, how soon they could get started on ordering the part. I obviously, took the high road, and moved in, to business however, it doesn't leave you feeling well, driving an Audi, and experiencing this. Job was completed. More

They do great work here. I always bring both my Audis here for service. Been coming here for over 12 years. I always bring both my Audis here for service. Been coming here for over 12 years. More

Taking our car to Audi went very smoothly and communication was excellent. The awesome loaner car was very much appreciated. Our Tech Eric Weix was excellent. communication was excellent. The awesome loaner car was very much appreciated. Our Tech Eric Weix was excellent. More

Four times back to service before sensor replaced No offer of loaner and no offer of any kind of restitution Not the kind of service and customer service expected offer of loaner and no offer of any kind of restitution Not the kind of service and customer service expected More

Like the honesty of the technician and the video when they showing tat they already start working on my car . they showing tat they already start working on my car . More

My only concern about the experience was my booking. I went online to schedule the appt which was great. When I showed up at my noon appt I was informed it was lunchtime and I’d have to wait an hour for I went online to schedule the appt which was great. When I showed up at my noon appt I was informed it was lunchtime and I’d have to wait an hour for things to begin. This was really annoying since the scheduling didn’t reflect that. The servicer said I should have called for the appt but that was never represented. The actual servicing was a solid experience. More

Great place, clean, great staff. Very friendly. Will be going back there again no questions. Very friendly. Will be going back there again no questions. More

I had a flat tire and came in and the dealer took the car and had my tires replaced and ready without appointment. In addition makayla used the warranty on the tire to get it paid for. Awesome service. and had my tires replaced and ready without appointment. In addition makayla used the warranty on the tire to get it paid for. Awesome service. More

Worked with Tim and he was extremely helpful in resolving my issue as it had not been resolved my issue as it had not been resolved More

Service Advisor was sorta judgmental, not sure if he was having a bad day or something but automatically assumed I come in only for oil changes. He didn’t even bother to explain the maintenance that I need. having a bad day or something but automatically assumed I come in only for oil changes. He didn’t even bother to explain the maintenance that I need. For a luxury dealership I am shocked. This is the 2nd time two different SA’s and neither explained if I need other maintenance. He then said he doesn’t have history on my car. The car was a 1 owner all maintained at a Audi dealer, the history should be there. I never experienced this at Audi of Westmont, they take the time to say what other maintenance is needed or recommended. I don’t think I’ll be coming back even tho this location is the closest to my house. Also last thing, be like BMW they print out a packet of info of what the tech went through the checklist and what maintenance I’ll need. It’s disappointing for a luxury car dealer to not give any info. More