Audi Hoffman Estates - Service Center

Team did a great job of clearly explaining what was going on with my car and the best options for me. on with my car and the best options for me. More

I have an Audi dealer 2 miles from my home,but I drove 165 miles to Audi HE for thi s service because I TRUST them. A very friendly, professional dealership. My loaner car was ready and everyone knew thei 165 miles to Audi HE for thi s service because I TRUST them. A very friendly, professional dealership. My loaner car was ready and everyone knew their job and did it well. Very good follow up after the job. More

Had to get my wipers replaced and they did an excellent job getting me taken care of right away! job getting me taken care of right away! More

The service ppl are great, treats are nice. Nice that they explsin all to me. Nice that they explsin all to me. More

Tim is Excellent ! !!!! Thank you Andy for taking the time to always say HI and visit with me ! !!!! Thank you Andy for taking the time to always say HI and visit with me ! More

We’ve been with audiHE for 15 years and unless they tell us not to visit anymore we are not going anywhere. They are just that great. us not to visit anymore we are not going anywhere. They are just that great. More

My wife and I purchased an Audi Q5 S in the past 3 months. We have nothing but issues with the brakes from loud noises to pulsating where we feel it is unsafe to drive. Audi has not repaired the iss months. We have nothing but issues with the brakes from loud noises to pulsating where we feel it is unsafe to drive. Audi has not repaired the issue after 3 attempts and then we are pushed out 3 weeks for an appointment. Andy, the service manager explains to my wife its the way she is driving the car and needs to push on the breaks hard. I've been in the car with my wife and she drives the Q5 like a performance vehicle. Andy is blowing us off. I left a message with Brian Hall the General Manager 3 days ago and still no return call. I called the dealer and Brian has been in the dealership, but wasn't there to take my call. The service department is unresponsive and undermanned if they can't return voice-mails and schedule appointments in a reasonable time. Especially after 3x's for the same issue. We are not driving the car, because of the safety issue. Have you heard of the lemon law, I don't mean the car. More

Tim Machonga was excellent to work with. Had my car in the shop for almost 2 months and he kept me updated periodically. Set me up with a loaner. And all of the issues were resolved correctl Had my car in the shop for almost 2 months and he kept me updated periodically. Set me up with a loaner. And all of the issues were resolved correctly. More

Professional and friendly staff. Originally quoted 5 days to finish what I had brought the car in for and they finished ahead of schedule in only 3 days. Originally quoted 5 days to finish what I had brought the car in for and they finished ahead of schedule in only 3 days. More