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Audi Hoffman Estates - Service Center

Hoffman Estates, IL

4.5
3,921 Reviews
Call Service Center (847) 843-9900

3,921 Reviews of Audi Hoffman Estates - Service Center

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April 12, 2023

The service advisor was very professional, courteous. Just came in for a quick oil change and it was exactly that. Definitely recommend this dealership! More

by JOES02SIU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in service
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Apr 13, 2023 -

Audi Hoffman Estates responded

Joe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 09, 2023

The staff was prompt, knowledgeable, very kind and professional. They all went the extra mile and it is very appreciated! More

by SPCHGARBIOLDSCHOOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim, Eryk
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Apr 10, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We're glad Tim and Eryk and our team were able to help, and we hope to see you again!

April 09, 2023

Thank you for taking care of my A3 and addressing the recall issue. Very pleased with my loaner as well and happy to bring my business to you! More

by AuntieK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Report | Print
Apr 10, 2023 -

Audi Hoffman Estates responded

Thanks for sharing your thoughts about your service experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 06, 2023

Mark in Service was exceptional. Extremely friendly and knowledgeable. He also followed up promptly with everything I asked of him. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in Service
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Apr 07, 2023 -

Audi Hoffman Estates responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mark met your expectations. Thank you for choosing Audi Hoffman Estates, we look forward to having you as a valued customer for many years to come!

April 06, 2023

Always courteous and professional at Audi Hoffman Estates. Thank you for the service. I’ll be back! More

by Cortez R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
Apr 07, 2023 -

Audi Hoffman Estates responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Hoffman Estates.

April 06, 2023

I was in for my annual maintenance (2y/20k) and was in/out with fast/great service. This dealership is top notch! More

by Ryan12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service staff!
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Apr 07, 2023 -

Audi Hoffman Estates responded

Thanks for sharing about your experience with Audi Hoffman Estates. We appreciate your business and hope to see you again soon!

April 05, 2023

I had to call to see if parts needed were in as I was surprised I didn’t receive a call. Also the contact indicated the car would be washed and vacuumed. It was not More

by Takj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michela (set up appt)?
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Apr 06, 2023 -

Audi Hoffman Estates responded

Thank you for choosing Audi Hoffman Estates. Your feedback and rating mean a lot to us. We appreciate your business and hope to see you again!

April 04, 2023

Mikaela and your team are amazing! So kind and so professional! Love Audi Hoffman Estates! More

by banker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikaela Vall
Report | Print
Apr 05, 2023 -

Audi Hoffman Estates responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Hoffman Estates, we look forward to having you as one of our valued customers for many more years to come!

April 02, 2023

Very friendly and informative Feedback Information was thorough and explained in detail. Easy check in process More

by Rjaskot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isabela Tanase
Report | Print
Apr 03, 2023 -

Audi Hoffman Estates responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Hoffman Estates.

April 01, 2023

The young lady who helped me today was very professional which made everything run smoothly. Outstanding employee. More

by FLATROLOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Malaysia
Report | Print
Apr 02, 2023 -

Audi Hoffman Estates responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Hoffman Estates!

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