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Audi Indianapolis

Indianapolis, IN

4.6
504 Reviews
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4610B E 96th St

Indianapolis, IN

46240

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Showing 504 reviews

January 13, 2020

Easy to make appointment. Timely service. Great communication. Loaner car awesome. Entire experience was great. Other service centers not as good as this one. Thanks More

by john.hoselton
Recommend Dealer
Yes
Employees Worked With
Justin and Chris. Both 5 stars out of 5
Jan 14, 2020 -

Audi Indianapolis responded

We appreciate your positive comments regarding our Service Department. Thanks, John! We'll do our best to live up to your review.

December 27, 2019

The advisor and tech promptly addressed the issues and performed the services as required/requested. I was informed throughout the entire time and was reached out after the service as well. More

by newbie
Recommend Dealer
Yes
Employees Worked With
Vu Tran
Dec 27, 2019 -

Audi Indianapolis responded

We do love positive reviews. It's good to know you're pleased with the work of our Service Department. Thanks again!

December 23, 2019

Great service as usual but $500+ for an oil change, 4 spark plugs, and an air filter is customer abuse. Even the coupons did not really help. More

by JW41
Recommend Dealer
No
Employees Worked With
Vu
Dec 26, 2019 -

Audi Indianapolis responded

Hello, thank you for your review. We appreciate your feedback and take your comments seriously. If you have any questions or concerns, please don’t hesitate to reach out. Our Service Manager, Caleb, can be reached at 317-848-3771 if you’d like to discuss. Thanks again!

December 19, 2019

Oil Change Service The customer service is much better than 5 stars,from the sales person Joe LeBlanc to the service advisor Darrick Thames. I was checked in right awa More

by j.brokaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrick Thames
Dec 20, 2019 -

Audi Indianapolis responded

You're pleased with your auto service. That's great! We hope you'll continue to trust us for all your future vehicle service needs. Thanks again!

December 18, 2019

I took my Audi Q5 into the dealer to get a recall part replaced. Trey checked me in and the whole process was very efficient. He made the whole experience pleasant and professional. More

by Kaymarrero
Recommend Dealer
Yes
Employees Worked With
Trey in Customer Service
Dec 19, 2019 -

Audi Indianapolis responded

We do love positive reviews. It's good to know you're pleased with the work of our Service Department. Thank you!

December 17, 2019

Josh was very helpful. Accommodating to your concerns. Let us have the car for the afternoon for our mechanic to look it over. Great experience More

by tblastic
Recommend Dealer
Yes
Employees Worked With
Molly Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Sides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Audi Indianapolis responded

You took the time to comment! Thank you so much. Please stop by anytime, and tell your friends about us. We'll make you look good.

December 13, 2019

All was on time. Service was very good and even took time to talk to me about a few things. Good facility for working on lap top while waiting More

by mdward4551
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Dec 16, 2019 -

Audi Indianapolis responded

You're happy with us! Great. We like to think you'll tell others. Referrals are absolutely the best form of advertising. So, please do tell them...and come back whenever you need us.

December 11, 2019

Wrong diagnostic and WAY overpriced I would never use the service at Audi Indianapolis. They didn’t ask for symptoms of my car and wanted to replace something had been replace less than More

by Carmendoza1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Dec 12, 2019 -

Audi Indianapolis responded

Hello, thank you for your review. We're sorry to see your service experience with us was not up to par. We apologize if you received any miscommunication and any inconveniences it caused. We'd like to get in touch to learn more about your visit and make things right. Please reach out to our Service Manager, Caleb, at 317-848-3771 if we can discuss. Thank you again!

December 02, 2019

Mr Vu Tran provided excellent service. He is consistently professional and courteous, as I had the pleasure to interact with him before He is an outstanding employee More

by Ursula.peterson7
Recommend Dealer
Yes
Employees Worked With
Vu Tran
Dec 03, 2019 -

Audi Indianapolis responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding. Thank you again!

December 02, 2019

Travel emergency fixed perfectly in less than an hour under cost estimate helpful knowledgeable staff. 10. TomWood Audi is a 10. Love is a good word. More

by hilltopper1981
Recommend Dealer
Yes
Employees Worked With
Service writers and service team all.
Dec 03, 2019 -

Audi Indianapolis responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts!

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