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Audi Indianapolis
Indianapolis, IN
504 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 504 reviews
March 28, 2019
Perfect experience Steve Malz provided a great car. Using experience. His product knowledge is extensive and he doesn't give the "car salesman" vibe. His interaction w Steve Malz provided a great car. Using experience. His product knowledge is extensive and he doesn't give the "car salesman" vibe. His interaction was genuine, and he has remained accessible to answer questions and help with a couple things after the sale. More
by JMartin14
Employees Worked With
Steve Malz
March 25, 2019
Two Thumbs Up! I was 100% satisfied with the service I received from Bruce Peterson and the entire Audi Indianapolis staff. I felt like I was his/their only customer I was 100% satisfied with the service I received from Bruce Peterson and the entire Audi Indianapolis staff. I felt like I was his/their only customer despite the fact that it was an extremely busy Saturday for the dealership. I would definitely recommend Bruce Peterson to anyone who wanted to buy an Audi! More
by Karen Smith
March 23, 2019
Customer service not what it should be! My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer aft My experiences with Audi INDIANAPOLIS customer service has not been good. I am sure they are good at selling cars, but taking care of the customer after the car is purchased does not seem to be the priority. With my first experience, I showed up on time for an oil change. The two men that showed up after me where given immediate service and sent on their way with an Uber. I waited 45 minutes for my Uber and was told there was nothing they could do because it is a third party service. It would have been quicker for one of the staff to jump in a car and take me to my office 5 miles away. Secondly, my car was apparently done before I even left the dealership but service did not check to find out it was done - I could have drive my own car away. Second experience is I called for an appointment and told they could not get me in for 3 weeks. I called back to see if there was any way I could get in earlier due to a perceived engine issue. Person agreed to elevate to supervisor. That was a week ago and still no call back. The service person had the audacity to ask me to rate them at the highest satisfaction she. I get their survey. I really believe the head of service needs to put staff through a higher level of customer service and sensitivity training. The Audi buyer expects superior service. More
by Dee
Employees Worked With
I don’t recall the person who took my car in for service.
March 20, 2019
Tire replacement I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance wh I was unfortunate enough to hit a deep pothole and destroy both the drivers front and rear tires at 6:30 am. I called for Audi roadside assistance who was able to retrieve my car with a flatbed truck and take it to Tom Wood Audi. The dealership contacted me when my car arrived and they were able to replace my tires the same day. I picked up my (now clean) car later in the afternoon. Great service with no hassle! More
by Steve
Employees Worked With
March 12, 2019
Purchased a Used Car My husband and I were looking for a first car for our son. We had been looking for awhile and the process was frustrating-until we found a great used My husband and I were looking for a first car for our son. We had been looking for awhile and the process was frustrating-until we found a great used car at Audi Indianapolis. Bruce made the process easy. The car had 4 new tires, a new battery and looked practically new. It was the right price! More
by Kate M
Employees Worked With
Bruce Peterson
March 12, 2019
Professional, friendly service Recent purchase of a new vehicle was a good experience. Justin Locke was knowledgeable, professional and friendly. Explained features of new purchas Recent purchase of a new vehicle was a good experience. Justin Locke was knowledgeable, professional and friendly. Explained features of new purchase very well. I'm happy. More
by Gardner
Employees Worked With
Finance was also great to work with, Justin Locke
February 26, 2019
Warranty tire replacement Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make Darrick provided excellent service greatly exceeding my expectations. I was having a bad day due to the loss of a coworker and he worked hard to make it much better More
by Mtraynor27
Employees Worked With
Darrick ?
February 26, 2019
Repair estimate I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to ge I live 50 miles from this dealership and my insurance agent told me to take my car to the Audi dealer for a repair estimate. It took over a week to get an appt and when I got to the Collision center I was told I had to take it to the dealership as he didn’t have a lift. After waiting an hour at the dealership I was told they would get back to me with an estimate. A week later and the only communication I have received is a request to take a satisfaction survey. Ugh! An entire day wasted and I work full time. Still no estimate. Glad it’s driveable! More
by Jan
Employees Worked With
Justin Lee
February 12, 2019
Maybe the best buying process I’ve ever had My salesman Bruce was great to deal with. His pressure-free personality was a perfect fit for me. The finance process with Heather was also pleasant, My salesman Bruce was great to deal with. His pressure-free personality was a perfect fit for me. The finance process with Heather was also pleasant, easy and comfortable. Next time I make a purchase, Tom Wood Audi will be my first stop. More
by boilerdowd
Employees Worked With
Heather, Bruce Peterson
February 02, 2019
Great service This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. This has to be the best dealership, with thee best service team in Indianapolis! Andrew is very helpful each time I have a need to visit. More
by Lee
Employees Worked With
Andrew Fier
