Audi Indianapolis

Bait and switch 3 attempts to have airbag recall addressed & each visit an epic fail. All appointments were scheduled by the dealership and upon every visit, after 3 attempts to have airbag recall addressed & each visit an epic fail. All appointments were scheduled by the dealership and upon every visit, after waiting at least an hour with every visit, I was ultimately told that the parts for the recall were not in. There was a note in the system that I had not been into the dealership except for one visit and that is in fact not true. Again, I’ve been there at least three times, in person, and waited a lengthy amount of time only to be told that the service cannot be completed. Incredibly frustrating since every visit has required I take time off of work. On my most recent visit I sat for over an hour before somebody came to tell me that there was no part. The lack of communication within the dealership or between the dealership and Takata ( or from where ever the airbag parts originate ) is non-existestent. It is important to know that the appointments have all been scheduled and initiated by the dealership because the part had been received. My husband and I are convinced that the parts that were originally earmarked from my car were ultimately given to preferred customers. Very, very disappointed. I did find the staff very friendly and do not fault a majority of them for the miscommunication . More

Audi Service Department is Fantastic The customer needs are 1st and the whole process is flawless to get the work done and the customer back on the road. Waiting room while service is be The customer needs are 1st and the whole process is flawless to get the work done and the customer back on the road. Waiting room while service is being done is very comfortable with TV, Magazines, Coffee & water. Show room close enough to browse. More

Quick, friendly and helpful I came in for tire pressure check. They were exceptionally low. Quickly determined they only needed air. And they replaced the battery in key fab and I came in for tire pressure check. They were exceptionally low. Quickly determined they only needed air. And they replaced the battery in key fab and explained how to access battery in the future. - friendly and nice. Way Better than last associate I dealt with the last time i came in., I don’t remember his name but he needed a new attitude. More

Great experience! Bruce Peterson was very helpful from the first day we stopped in to check things out. We changed our minds several times about what type of car we wa Bruce Peterson was very helpful from the first day we stopped in to check things out. We changed our minds several times about what type of car we wanted, when we wanted it, if we would order or buy from inventory, etc., and he patiently and professionally guided us without any pressure at all. We left the dealership today feeling confident and excited about our new car! More

Q5 Purchase Dennis was great to work with. No pressure, very well informed about the product. Got us finished as quickly as possible so that we could still catc Dennis was great to work with. No pressure, very well informed about the product. Got us finished as quickly as possible so that we could still catch the Colts playoff game, and was willing to meet again two days later to finish the "tutorial". Very enjoyable experience!!! More

New Audi Q5 After a car accident totaled my big SUV, I was in the market for a new car in a short time frame. I shopped a few dealerships, to compare and price ou After a car accident totaled my big SUV, I was in the market for a new car in a short time frame. I shopped a few dealerships, to compare and price out a smaller SUV. I quickly realized that the Q5 was the right car for me and my family after the tremendous assistance from Dennis. Not only is he very knowledgeable about the Audi cars, he showed great professionalism, honesty and never made me feel pressured. He followed up, answered my many questions thoroughly and was a true pleasure to work with in buying my car. I highly recommend Dennis and the entire Audi Indianapolis dealership. More

New Car Purchase Bought a new Q7. Dennis Buterbaugh helped me with the purchase.He was very professional, not pushy and answered all of my questions. Excellent custom Bought a new Q7. Dennis Buterbaugh helped me with the purchase.He was very professional, not pushy and answered all of my questions. Excellent customer service! Thanks Dennis! More

Thanks Bruce!! Thanks Bruce! Working with you was great. No pressure and you were good at listening to our needs and finding a great fit for us. We love the Q7!!! Thanks Bruce! Working with you was great. No pressure and you were good at listening to our needs and finding a great fit for us. We love the Q7!!! More

85000 mile service Great job as usual. Always friendly and accommodating. Clean and fresh facility in Indy. Wish it’s wasnt quite as quite as expensive but you get wh Great job as usual. Always friendly and accommodating. Clean and fresh facility in Indy. Wish it’s wasnt quite as quite as expensive but you get what you pay for in this case. More

Great Service Had my car in and done in about an hour for routine maintenance. Staff are always friendly and helpful. I’m very happy with the service! Great job Had my car in and done in about an hour for routine maintenance. Staff are always friendly and helpful. I’m very happy with the service! Great job! More